Valerie Blakely
Celina,TX
Summary
Motivated professional leveraging team skills to build customer-driven sales experience. Takes initiative to create menu items for specifications, always delivering service with enthusiasm. Excellent problem-solving skills to work within busy and constantly changing environment.
Overview
5
5
years of professional experience
1
1
Certification
Work History
Barista Manager
Dutch Bro's
Frisco, Texas
03.2024 - Current
- Managed daily operations and workflow of the coffee shop.
- Trained new baristas on beverage preparation and customer service techniques.
- Ensured compliance with health and safety standards in the workplace.
- Resolved customer complaints and ensured a positive service experience.
- Prepared and served coffee, espresso drinks, blended coffees and teas.
- Greeted customers at front counter, answering questions and inputting specialty coffee orders into POS system.
Scheduling Coordinator
Cool Mechanical Air
Frisco, Texas
08.2023 - 11.2023
- Coordinated schedules for technicians to optimize service appointments.
- Managed communication between clients and service teams effectively.
- Organized daily dispatch of service requests and technician assignments.
- Maintained accurate records of service appointments and technician availability.
Curbside Clerk
H-E-B
Frisco, Texas
07.2022 - 06.2023
- Accurately select, pack and stage orders for customer Curbside orders
- Ensure pickup orders are complete before they leave the building
- Communicate and aid with online Curbside and customers via the phone
- Demonstrate the highest level of professionalism and customer service towards all customers
- Follow up with customers on any returns, order changes / mistakes, or abandoned orders of autogenerated email templates to gage client interest.
Order Grocery Pickup Associate
Walmart
Frisco, Texas
09.2021 - 03.2022
- Accurately selected, packed and staged orders for customer pickup
- Communicated any substitutions or exceptions to customer's order at time of pick-up
- Exceeded customer expectations for ease of shopping, variety, freshness, and cleanliness
- Processed the orders through the point of sale (POS) system.
Barista/ Cashier
STARBUCKS
Aubrey, Texas
10.2020 - 09.2021
- Delivered legendary customer service to all customers by acting with a customer comes first attitude and connecting with the customer
- Provided quality beverages, whole bean, and food products consistently for all customers
- Maintained a calm demeanor during periods of high volume or unusual events to keep store operating to standard
- Followed Starbucks operational policies and procedures, including those for cash handling and safety and security.
Education
High school diploma -
Braswell High School
Texas01.2020
Skills
- Beverage preparation
- Health compliance
- POS operation
- Staff training
- Customer service
- Schedule coordination
- Problem solving
- Attention to detail
Certification
- Food Handlers
References
References available upon request.
Timeline
Barista Manager
Dutch Bro's
03.2024 - Current
Scheduling Coordinator
Cool Mechanical Air
08.2023 - 11.2023
Curbside Clerk
H-E-B
07.2022 - 06.2023
Order Grocery Pickup Associate
Walmart
09.2021 - 03.2022
Barista/ Cashier
STARBUCKS
10.2020 - 09.2021
High school diploma -
Braswell High School
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