Summary
Overview
Work History
Education
Skills
Timeline
Generic

VALERIE BOLAND

Staten Island,NY

Summary

Charismatic leader who brings kindness and joy to everyone I encounter. Devoted to giving every customer a positive and memorable experience. I consistently complete tasks efficiently on time and support the team daily. I aim to develop business skills to lead people in a company.

Overview

5
5
years of professional experience

Work History

Shift Supervisor

Starbucks
Staten Island, NY
11.2023 - Current
  • Communicated clearly with employees regarding job duties, expectations, and policies.
  • Performed cash handling duties such as counting money, balancing registers, and preparing bank deposits.
  • Addressed any issues that arose during the shift in a proactive manner.
  • Conducted weekly inventory of supplies, equipment, and food items.
  • Served as a role model for other employees by demonstrating professional behavior at all times.
  • Completed opening and closing duties to facilitate business operations.

Barista Trainer

Starbucks
Staten Island, NY
07.2021 - 10.2023
  • Effectively satisfied customer needs by recommending items, preparing food and drinks accurately, and providing a friendly environment.
  • Maintained a clean and organized workspace, enabling coworkers to locate resources and products.
  • Taught team members how to make latest drinks and correctly perform new procedures.
  • Evaluated employee progress throughout the course of their training program.

Barista

Target
Staten Island, NY
09.2020 - 07.2021
  • Prepared numerous varieties of hot and iced drinks with high accuracy and consistently strong customer satisfaction.
  • Worked with new employees on procedures and policies, including interacting with customers, cleaning areas and making orders.
  • Identified needs of customers promptly and efficiently.

Sales Associate

Staples
Staten Island, NY
07.2019 - 09.2019
  • Built and maintained effective relationships with peers and upper management to drive team success toward common sales, service and operational goals.
  • Answered incoming telephone calls to provide information about products, services, store hours, policies and promotions.
  • Maximized customer satisfaction by assisting customers to complete purchases, locate items and sign up for rewards programs.

Education

Bachelor of Science - Retail Management

Arizona State University
Tempe, AZ
05.2025

Some College (No Degree) - Film & Media

Fashion Institute of Technology
New York, NY

Skills

  • Sales planning
  • Cash register operation
  • Safe food handling practices
  • Verbal/written communication
  • Customer service
  • Team management
  • Active listening
  • Training & coaching

Timeline

Shift Supervisor

Starbucks
11.2023 - Current

Barista Trainer

Starbucks
07.2021 - 10.2023

Barista

Target
09.2020 - 07.2021

Sales Associate

Staples
07.2019 - 09.2019

Bachelor of Science - Retail Management

Arizona State University

Some College (No Degree) - Film & Media

Fashion Institute of Technology

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VALERIE BOLAND