Valerie Bonham
FL
Summary
Proactive Permit Specialist and Property Manager with extensive experience in sales and administrative support. Demonstrated success in increasing sales revenue, managing tenant relations, and ensuring compliance with building codes and regulations. Skilled in data entry, document management, and customer service, bringing a strong focus on problem-solving and team collaboration. Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy. To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills. Currently reside in Winter Haven, FL, but actively seeking to relocate to Palm Coast, FL. I am not seeking relocation assistance.
Overview
8
8
years of professional experience
Work History
Permit Specialist
Window World
03.2023 - Current
- Performed routine data entry or document management.
- Compiled all orders and translate the information onto an Excel spreadsheet.
- Created Footprints using Paint3D.
- Verified all products meet building codes, including Design Pressure.
- Read Engineer Drawings for anchor type and placement for affidavits.
- Navigated the Florida Building Code website for product information.
- Acted as back up for the Ordering Department.
- Entered customer orders using vendor software and websites,
- Ordered supplies for the technicians and office.
Sales Manager
A Better Choice Network Solutions
04.2022 - 03.2023
- Handled customer relations issues, enabling quick resolution, and client satisfaction.
- Increased sales revenue by developing and implementing effective sales strategies.
- Built long-lasting client relationships through excellent customer service and consistent followups.
- Maintained relationships with customers and found new ones by identifying needs and offering appropriate services.
- Developed comprehensive product knowledge, enabling tailored solutions for clients'' specific needs.
- Attended industry events and conventions to explain sales opportunities.
- Implemented CRM systems for better tracking of leads, improving follow-up processes and communication within the team.
- Collaborated with marketing teams to create targeted promotional campaigns, driving customer engagement and sales growth.
- Implemented comprehensive customer relationship management strategy, improving client satisfaction and loyalty.
- Built relationships with customers and community to establish long-term business growth.
- Engaged in product training, demonstrations, consumer awareness, branding, and acquisition initiatives to raise awareness and revenues.
- Communicated product quality and market comparisons by creating sales presentations.
Property Manager
A & M Prop
01.2019 - 04.2022
- Handled tenant complaints promptly and appropriately, calling in repairmen, and other support services.
- Maintained positive landlord-tenant relationships, ensuring clear communication and prompt resolution of any disputes.
- Completed final move-out walk-throughs with tenants to identify required repairs.
- Conducted regular property inspections, identifying areas for improvement and proactively addressing potential safety hazards.
- Oversaw lease agreements from inception to termination, ensuring compliance with local regulations and protecting interests of both landlords and tenants.
- Enhanced tenant satisfaction by promptly addressing concerns and resolving issues in timely manner.
- Coordinated with maintenance staff to ensure timely completion of repairs, minimizing downtime for tenants and maintaining property aesthetics.
- Followed up on delinquent tenants and coordinated collection procedures.
- Maintained original leases and renewal documents in digital and hardcopy format for property management office.
- Managed multiple properties simultaneously, coordinating efficient allocation of resources and streamlining communication channels to maintain high levels of operational excellence.
- Introduced prospective tenants to types of units available and performed tours of premises.
- Monitored timely receipt and reconciliation of rent collections in accordance with landlord and resident statutes.
- Verified income, assets, and expenses, and completed file tracking sheet for each applicant.
- Monitored tenant behavior and implemented corrective action to maintain order in assigned properties.
- Monitored progress of construction and maintenance projects and notified appropriate individuals of project updates, delays, and schedule changes.
- Coordinated with janitorial and engineering staff on maintenance and upkeep.
- Coordinated with legal counsel to resolve tenant disputes.
- Developed comprehensive preventative maintenance programs to prolong lifespan of building systems and reduce costly emergency repairs.
- Established strong relationships with local authorities, ensuring prompt attention to code violations or other regulatory matters affecting property's operations.
- Negotiated favorable contract terms with vendors, resulting in reduced operating expenses without compromising on service quality.
- Implemented comprehensive safety protocols to minimize potential risks and ensure well-being of all residents within property.
- Conducted thorough tenant screenings to ensure reliable and respectful tenant base.
- Maintained rigorous compliance with all housing laws and regulations, avoiding potential legal issues.
- Enhanced security measures, significantly reducing incidents on property premises.
- Fostered positive relationships with tenants and property owners, leading to high retention rates.
- Negotiated favorable contracts with vendors, cutting operational costs without compromising service quality.
- Conducted regular property inspections to preemptively identify and address maintenance needs.
- Collected and maintained careful records of rental payments and payment dates.
- Communicated effectively with owners, residents, and on-site associates.
- Monitored and tracked payments and expenses, providing timely and accurate financial reports.
- Kept properties in compliance with local, state, and federal regulations.
- Conducted regular inspections of both interior and exterior of properties for damage.
Administrative Assistant
Bartowford
09.2016 - 01.2019
- Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
- Maintained confidentiality of sensitive information by adhering to strict privacy policies and implementing secure filing systems.
- Delivered excellent customer service through prompt responses to client inquiries, addressing concerns effectively, and building strong relationships.
- Ensured accurate record-keeping with diligent data entry and database management for vital company information.
- Promoted positive work environment through effective communication skills and fostering professional relationships among colleagues.
- Boosted team productivity by managing communication channels and ensuring timely responses to inquiries.
- Enhanced office environment, organizing spaces for better workflow and employee comfort.
- Maintained confidentiality of sensitive information, adhering strictly to data protection regulations.
- Addressed IT issues by coordinating with tech support, minimizing downtime and maintaining operational efficiency.
- Managed filing system, entered data and completed other clerical tasks.
- Managed phone and email correspondence and handled incoming and outgoing mail and faxes.
- Assisted coworkers and staff members with special tasks on daily basis.
- Managed paper and electronic filing systems by routing various documents, taking messages and managing incoming and outgoing mail.
- Built and maintained excellent customer relationships through timely response to inquiries and going above and beyond to accommodate unusual requests.
- Created and maintained detailed administrative processes and procedures to drive efficiency and accuracy.
- Interacted with vendors, contractors and professional services personnel to receive orders, direct activities, and communicate instructions.
Education
No Degree - Invasive Cardiology
Polk State College
Lakeland, FLHigh School Diploma -
Auburndale High School
Auburndale, FL05.1997
Skills
- Construction experience
- Zoning regulations
- Permit Knowledge
- Research abilities
- Code Interpretation
- Microsoft Office
- Document Review
- Report Preparation
- Building Codes
- Teamwork and Collaboration
- Customer Service
- Problem-Solving
Timeline
Permit Specialist
Window World
03.2023 - Current
Sales Manager
A Better Choice Network Solutions
04.2022 - 03.2023
Property Manager
A & M Prop
01.2019 - 04.2022
Administrative Assistant
Bartowford
09.2016 - 01.2019
No Degree - Invasive Cardiology
Polk State College
High School Diploma -
Auburndale High School
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