Valerie Boutin
Newton,NH
Summary
Hardworking employee with 27 years of customer service, multitasking and time management abilities. Devoted to giving every customer a positive and memorable experience.
Overview
31
31
years of professional experience
Work History
SMM
Macys Department Store
Salem, NH
08.2022 - 02.2024
- Created product displays that were visually appealing, well-stocked, and organized.
- Monitored sales trends to identify opportunities for improvement or new merchandise lines.
- Ensured compliance with company policies regarding pricing, promotions, display standards.
- Provided training and guidance to staff on merchandising techniques.
- Tracked sales trends and recommended adjustments to maximize departmental profitability.
- Designed floor plans.
- Executed the floor moves to place vendors with proper flow from planogram.
- Made the schedules for tem based on workload for following week.
Merchandising Captain
Macy's Department Stores
Salem, NH
05.2021 - 08.2022
- Demonstrated leadership by making improvements to work processes and helping to train others.
- Planned and completed group projects, working smoothly with others.
- Understood and followed oral and written directions.
- Prioritized and organized tasks to efficiently accomplish service goals.
- Worked successfully with diverse group of coworkers to accomplish goals and address issues related to our products and services.
- Oversaw the team when the SMM was not in the building.
Merchandiser/Support Associate
Macys Department Store
Salem, NH
07.2011 - 05.2021
- Organized displays according to company standards and specifications.
- Maintained a clean and organized work environment at all times.
- Coordinated promotional events such as special sales or clearance items.
- Restocked shelves with current merchandise in attractive displays to promote sales.
- Placed prices and descriptive signage to enhance displays and promote items.
Shoe Merchandising Associate
Macys Department Store
Salem, NH
08.2002 - 07.2011
- Trained new team members in merchandising techniques and customer service practices.
- Ensured that all merchandise was correctly priced and tagged according to established standards.
- Maintained accurate inventory records of all merchandise received and shipped out from the store.
- Monitored stock levels, reordered items when necessary, and ensured proper storage of products.
- Managed showroom floor stock to keep popular styles readily available to customers.
- Stocked shelves, racks and bins with new or transferred merchandise.
Women's Shoe Sales Associate
Filene's Department Store
Salem, NH
07.2000 - 08.2002
- Commissioned Sales Associate responsible for exceptional service to a variety of customers.
- Maintained daily tasks, Merchandise presentations, inventory maintenance, shortage control and cash handling.
- Preformed weekly tasks: signing selling floor, enter price changes and verifying buying office reports.
- Semi annual responsibilities were inventory taking, identifying and returning overstock to vendors and pre-selling for semi annal events.
- Opened and closed cash registers by counting money, separating charge slips and balancing drawers.
- Performed floor moves, merchandising, display maintenance and housekeeping to keep sales areas well-stocked, organized and current.
Cook
Skip's Snack Bar
Merrimac, MA
07.1993 - 10.2000
- Responsible for preparing all menu items in a timely manner for a seasonal business (April- Mid Oct).
Sales Associate - Home Department
Macys Department Store
Salem, NH
10.1998 - 07.2000
- Lead Associate responsible for training al new hires.
- Maintained and controlled the "Rain Check" program for out-of-stock items.
- Utilized Bridal Registry system while assisting engaged couples.
- Placed special orders using the Filene's MITZ system.
- Preformed all daily daily responsibilities as listed under Women Shoes Department Sales Associate.
Waitress
Hillsboro Beach Club
Hillsboro, FL
03.1998 - 06.1998
- Waited tables at a seasonal beach club
Sales Associate
Filene's Department Store
Salem, NH
08.1996 - 03.1998
- Contingent sales associate.
- Worked in various departments on an as needed basis.
Education
High School Diploma -
Sanborn Regional High School
Kingston, NH06-1995
Skills
- Leader
- Ability to multi task
- Adaptability
- Problem-Solving Aptitude
- Teamwork and Collaboration
- Relationship Building
- Customer Service
- Reliability
- Attention to Detail
Timeline
SMM
Macys Department Store
08.2022 - 02.2024
Merchandising Captain
Macy's Department Stores
05.2021 - 08.2022
Merchandiser/Support Associate
Macys Department Store
07.2011 - 05.2021
Shoe Merchandising Associate
Macys Department Store
08.2002 - 07.2011
Women's Shoe Sales Associate
Filene's Department Store
07.2000 - 08.2002
Sales Associate - Home Department
Macys Department Store
10.1998 - 07.2000
Waitress
Hillsboro Beach Club
03.1998 - 06.1998
Sales Associate
Filene's Department Store
08.1996 - 03.1998
Cook
Skip's Snack Bar
07.1993 - 10.2000
High School Diploma -
Sanborn Regional High School
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