Valerie Bowier
Charlotte
Summary
Results-driven healthcare professional and Patient Analyst with 9+ years of progressive experience in patient relations, data-driven engagement, and cross-functional collaboration. Expert in tailoring patient interactions, driving measurable retention improvements, and translating patient insights into actionable strategies. Adept at leveraging technology, process optimization, and a personalized approach to elevate patient care and organizational outcomes.
Overview
2026
2026
years of professional experience
1
1
Certification
Work History
Claims-Benefits Consultant
AETNA–CVS
09.2019 - 04.2021
- - Provided expertise on medical and dental benefits, claims, and provider resources.
- - Advised members and providers on claims processing and benefits utilization.
- Assisted providers with detailed information on medical reviews and benefits.
- Directed members and providers to appropriate resources to address their inquiries
and resolve issues efficiently.
Patients Account Representative
Professional Service Bureau / Mayo Clinic
- - Managed patient accounts, initiated claims, and resolved billing discrepancies.
- - Trained new hires in computerized billing systems and contributed to curriculum development.
A4 Advocate
United Health Group
- - Managed contract relationships, resolved escalated benefit and eligibility inquiries, and provided provider support.
- Resolved customer inquiries and issues on the first call by identifying and
addressing concerns related to benefits, claims, and eligibility. - Contacted healthcare providers on behalf of customers to assist with scheduling and
other needs. - Handled escalated calls, resolving complex customer issues quickly and effectively.
Customer Experience Associate
Comcast Cable
11.2014 - 05.2016
- - Delivered high-quality service, sales, and product support to customers.
- Handled inbound sales and service inquiries for Xfinity/Comcast customers.
Assessed customer needs and recommended products, features, and services that
best matched their requirements. - Explained the benefits and features of Xfinity products to customers, ensuring clear
communication and understanding. - Delivered exceptional customer service, resolving inquiries and issues efficiently
and professionally.
Disability Representative
Premier Disability Services
01.2014 - 11.2014
- - Analyzed and processed claims, facilitated timely payments, and supported clients through documentation requirements.
- Assessed client needs to determine eligibility for disability benefits.
- Collaborated with healthcare providers to gather supporting medical documentation.
- Reviewed and processed disability claims ensuring compliance with regulations.
- Managed adjustments for workers compensation, Social Security Disability Income,
and other disability offsets. - Provided claimants with clear information on required documentation, claim status,
and payment details.
Patient Relation Analyst
Oak Street Health–CVS
03.2025 - Current
- - Increased overall patient retention by 5% from Q2 to Q3 2025 through strategic collaboration and targeted patient engagement initiatives.
- - Drove a 95% patient retention score in Q3 2025 by leading outreach and optimizing onboarding processes.
- - Tailored monthly 30-day patient check-ins to each patient’s needs, access level, and care gaps—proactively closing barriers to care and sustaining high retention.
- - Shared patient stories and growth journeys in weekly team meetings, enabling data-driven improvements in patient engagement strategy.
- - Collaborated with care teams to implement a more strategic, data-driven approach to patient engagement, resulting in significant retention gains.
- - Supported patients with complex Medicare/Medicaid questions and public benefit applications, providing trusted guidance and advocacy.
- - Managed new patient orientation and served as a key resource for insurance and billing inquiries.
Human Resources Employee Experience Associate
Allina Health
09.2022 - 06.2024
- Supported employees in navigating HR policies, benefits, and contract provisions.
- Initiated and resolved HR cases, ensuring clarity and compliance across the organization.
- Provide employees with resources and guidance on HR-related matters, including
benefits and workplace issues. - Help employees interpret contract language and provisions in alignment with
company policies. - Responded to inquiries related to employee benefits, workplace issues, and HR
policies via phone and chat.
Education
A.A.S. - Health Science
Ultimate Medical Academy
Tampa, FL01-2015
Skills
- - Patient Data Analysis & Reporting
- - Patient Retention & Engagement Strategies
- - Process Improvement & Operational Support
- - Cross-Functional Team Collaboration
- - Medical Billing, Claims, & Benefits
- - Epic System, Sales force, Workday, Microsoft Office Suite
Certification
- Medical Billing Certification
Timeline
Patient Relation Analyst
Oak Street Health–CVS
03.2025 - Current
Human Resources Employee Experience Associate
Allina Health
09.2022 - 06.2024
Claims-Benefits Consultant
AETNA–CVS
09.2019 - 04.2021
Customer Experience Associate
Comcast Cable
11.2014 - 05.2016
Disability Representative
Premier Disability Services
01.2014 - 11.2014
Patients Account Representative
Professional Service Bureau / Mayo Clinic
A4 Advocate
United Health Group
A.A.S. - Health Science
Ultimate Medical Academy