Summary
Work History
Education
Skills
Accomplishments
passion for providing an enjoyable travel experience for clients
Timeline
Generic

Valerie Boyd

Shelburne

Summary

Travel Consultant with a strong background at Destination Experts, focused on creating personalized travel experiences and managing comprehensive itineraries. Demonstrated success in achieving high levels of client satisfaction through outstanding service and clear communication. Proficient in coordinating executive travel logistics and streamlining booking operations for enhanced performance.

Work History

Travel Consultant

Destination Experts
  • Developed strong client rapport through personalized service and effective communication techniques.
  • Arranged travel logistics for individuals, families, and corporate entities.
  • Partnered with clients to identify distinct needs and meet travel aspirations.
  • Ensured accuracy of booking records and payment details for streamlined operations.
  • Handled complex itineraries for multi-city journeys, aligning client desires with practical constraints.

Bar Manager

Cat Ferry
  • Conducted end-of-day cash register close-out and generated cashier report.
  • Established inviting environment, cultivating a loyal customer following.
  • Managed bar area upkeep, guaranteeing safety and cleanliness for guests.
  • Provided mentorship and training to staff on customer service excellence.
  • Ensured proper stocking of alcoholic beverages in anticipation of demand.
  • Elevated service quality by addressing operational issues and training personnel.
  • Designed seasonal drink specials to enhance menu offerings.
  • Optimized inventory practices, significantly reducing waste through efficient management.

Bar Manager

Thirsty Fisherman
  • Settled cash register and compiled cashier report upon business closing.
  • Oversaw bar area maintenance, ensuring cleanliness and safety for patrons.
  • Trained and mentored staff to uphold exceptional customer service standards.
  • Maintained well-stocked and organized inventory of alcoholic beverages.
  • Developed strategic plans to boost bar revenue through promotions and events.
  • Crafted seasonal drink and cocktail menu items to enhance offerings.
  • Established partnerships with local organizations to increase brand visibility.
  • Implemented strict hygiene protocols to ensure safety for staff and patrons.

Owner/Operator

That Place In Hillsburgh
  • Enhanced daily business operations by implementing cost-saving measures.
  • Delivered superior customer service, swiftly resolving issues to secure repeat business.
  • Built strong partnerships with suppliers for competitive pricing and reliable service.
  • Optimized inventory management practices, reducing waste while ensuring stock availability.
  • Trained employees in essential functions, fostering a high-performance culture.
  • Encouraged collaboration among staff through effective communication strategies.
  • Evaluated financial metrics, modifying approaches to boost profitability.
  • Directed recruitment efforts, choosing candidates who aligned with company goals.
  • Spoke professionally with customers regarding complaints, gathering all necessary information to make educated decisions and address issues.

Education

Bachelor of Arts - Tourism And Hospitality Management

Nova Scotia Community College Burridge Campus
Yarmouth, NS
06.2005

Skills

  • Effective communication skills
  • Expertise in the travel industry
  • Exceptional customer service delivery
  • Advanced itinerary development
  • Management of high-volume environments
  • Coordination of executive travel needs
  • Strategic marketing initiatives
  • Strong interpersonal communication
  • Management of client amenities
  • Building and maintaining relationships
  • Awareness of cultural sensitivities
  • Handling travel documentation efficiently
  • Arranging flights and itineraries
  • Planning travel packages effectively
  • Advising customers on travel options
  • Booking accommodations proficiently
  • Planning leisure travel experiences
  • Researching destinations thoroughly
  • Managing international reservations effectively
  • Processing credit card payments securely
  • Building strong client relationships
  • Managing reservations efficiently
  • Critical thinking and problem-solving
  • Active listening and engagement
  • Itinerary planning
  • Client relations

Accomplishments

  • Provided excellent customer service, creating positive experiences and fostering loyalty
  • Provided 24/7 support: during emergencies, maintaining client satisfaction under pressure
  • Solid communication skills

passion for providing an enjoyable travel experience for clients

Enhance the experience with "extra mile" touches like welcome gifts, pre-trip personalized notes, or unexpected upgrades

Timeline

Travel Consultant

Destination Experts

Bar Manager

Cat Ferry

Bar Manager

Thirsty Fisherman

Owner/Operator

That Place In Hillsburgh

Bachelor of Arts - Tourism And Hospitality Management

Nova Scotia Community College Burridge Campus

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