Microsoft Office Suite
Valerie Branson
Vice President Of Operations
Knoxville,TN
Summary
Accomplished Vice President of Operations with progressive industry background and decisive leadership style. Offers strategic planning abilities, background in change management and forward-thinking mindset. Ready for challenges and focused on meeting future demands.
Overview
17
17
years of professional experience
4
4
years of post-secondary education
Work History
Vice President of Operations
Dominion Management Group
Knoxville , Tennessee
10.2019 - Current
- Lead teams through planning and lease up of 3 new construction communities.
- Lead teams through acquisition of 7 communities; planned and prepared for staff changes, stabilization of rents and occupancy, and projects to be completed.
- Collaborated with development team to plan for new properties; assisted with design, layout, budget preparation, amenities and all on site requirements.
- Hired and managed employees to maximize productivity while training staff on best practices and protocols.
- Prepared and implemented annual budgets, worked with onsite teams and accounting to ensure optimal performance.
- Reviewed and negotiated contracts.
- Strategically coordinated operations according to objectives and capabilities, effectively allocating resources to meet demands
- Applied excellent problem-solving, process development, and strategic implementation skills to lead and support all areas of operations.
Director of Operations
Dominion Management
Knoxville , Tn
11.2015 - 10.2019
- Responsible for operations of 8 communities across Tennessee.
- Defined, implemented, and revised operational policies and guidelines.
- Worked collaboratively with functional leaders to implement new procedures and corrective actions to improve quality.
- Achieved team goals through formalized training plans, coaching, and performance management.
- Monitored budget and utilized operational resources.
- Collaborated with senior management to develop and execute long-term corporate goals and objectives.
- Negotiated with vendors, suppliers and other stakeholders to acquire mutually beneficial contracts and agreement.
- Spearheaded implementation of process improvements and cost-saving initiatives to increase value and maximize profits.
- Reduced operational risks while organizing data to forecast performance trends.
- Assisted in recruiting, hiring and training of team members.
- Trained and guided team members to maintain high productivity and performance metrics.
Property Manager
Dominion Management
Knoxville , TN
03.2009 - 10.2015
- Managed various properties around Knoxville and Smyrna, TN.
- Increased occupancy from 69% to 98%, minimized delinquency, and improved property performance.
- Maintained sufficient number of units market-ready for lease; leased apartments quickly to minimize vacancy loss.
- Maintained operational facilities attractive to potential tenants by organizing regular maintenance, major repairs, and capital improvement projects.
- Handled tenant complaints promptly and appropriately, calling in repairmen, and other support services.
- Communicated effectively with owners, residents, and on-site associates.
- Developed and implemented marketing strategies to increase occupancy rates.
Assistant Property Manager
Dominion Management
Knoxville, TN
10.2007 - 02.2009
- Assisted in property initiatives including "going green' project to reduce waste and implement recycling.
- Assisted in property acquisition and takeover; communicated with residents to ensure smooth transition.
- Kept accurate records of all resident and tenant correspondence.
- Oversaw monthly collections and maintained high payment rates by building positive relationships with tenants.
- Followed up on delinquent tenants and coordinated collection procedures.
- Established strong, professional relationships with residents by promoting team collaboration and delivering exemplary service.
- Kept records accurate, detailed and fully compliant with reporting requirements to meet state, local, and federal housing requirements.
Operations Assistant
Empire Construction LLC
Knoxville, TN
08.2006 - 09.2007
- Provided support between onsite construction teams and accounting for multiple job sites.
- Managed and maintained file system covering expenses, reports, and support documentation.
- Assisted operations manager with planning of routine operations and special projects.
- Analyzed and reported on operational data to identify trends and issues.
- Provided administrative support with accurate document preparation and data entry.
- Performed wide-ranging administrative, financial and service-related functions.
Case Manager
Helen Ross Mcnabb Center
Knoxville, TN
08.2005 - 08.2006
- Managed case load of several families in need of housing and mental health intervention.
- Secured housing for homeless families.
- Interviewed clients, families, or groups to assess situations, limitations and issues and implement services to address needs.
- Referred clients to appropriate team members, community agencies and organizations to meet treatment needs.
- Coordinated individual referrals to obtain community services, advocate for client needs and resolve roadblocks.
- Identified care needs of individual patients and coordinated responses based on physician advice, insurance limitations, and procedural costs
Education
Bachelor of Science - Psychology
Virginia Commonwealth University
Richmond, VA 08.2000 - 05.2004
Skills
Strategic planning and execution
Process improvements
Relationship building and retention
Policy and procedure development
Effective leader
Recruiting and Hiring
Staff training/development
Software
Appfolio
Yardi
Microsoft Excel
Social Media Platforms
Canva/various design programs
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
swipe to browse
Quote
The way to get started is to quit talking and begin doing.
Walt Disney
Timeline
Vice President of Operations
Dominion Management Group
10.2019 - Current
Director of Operations
Dominion Management
11.2015 - 10.2019
Property Manager
Dominion Management
03.2009 - 10.2015
Assistant Property Manager
Dominion Management
10.2007 - 02.2009
Operations Assistant
Empire Construction LLC
08.2006 - 09.2007
Case Manager
Helen Ross Mcnabb Center
08.2005 - 08.2006
Bachelor of Science - Psychology
Virginia Commonwealth University
08.2000 - 05.2004