Summary
Overview
Work History
Education
Skills
Accomplishments
Languages
Interests
Timeline
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Valerie Brock

Warren,MI

Summary

Dynamic professional with a proven track record at Bed Bath & Beyond, excelling in team leadership and operational efficiency. Recognized for exceptional customer service and effective problem-solving skills, consistently achieving departmental goals. Proficient in inventory management and cash handling, fostering strong relationships to enhance customer loyalty and drive sales growth.

Sales professional with solid track record in driving revenue growth and enhancing customer satisfaction. Adept at building strong client relationships, leveraging product knowledge, and implementing effective sales strategies. Strong focus on teamwork and adaptability ensures consistent achievement of goals in dynamic environments. Skilled in communication, problem-solving, and time management.

Experienced with customer relationship management, ensuring high levels of customer satisfaction and retention. Utilizes persuasive communication techniques to drive sales and foster customer loyalty. Track record of effectively collaborating with team members to achieve sales objectives and maintain positive store environment.

Sales professional with proven track record in retail environments, focusing on customer interaction and sales growth. Known for reliability and adaptability in meeting dynamic customer needs and market conditions. Possesses strong communication and collaboration skills, contributing to team success and consistent achievement of sales goals.

Highly motivated Flooring Sales Associate with extensive customer service and sales experience. Outgoing sales professional with track record of driving increased revenue, improving buying experience, and elevating company profile with targeted markets. Consistently recognized for sales performance and excellence in customer service.

Highly experienced Customer service known for exemplary team-building and project oversight skills. Gifted at working with all types of personalities. Performance history of developing strong collaborative relationships and delivering impressive results.

Retail sales professional versed in product placement and merchandising. Extensive experience in inventory management and shipment processing.

Pursuing full-time role that presents professional challenges and leverages interpersonal skills, effective time management, and problem-solving expertise.

Demonstrates strong analytical, communication, and teamwork skills, with proven ability to quickly adapt to new environments. Eager to contribute to team success and further develop professional skills. Brings positive attitude and commitment to continuous learning and growth.

Hardworking and passionate job seeker with strong organizational skills eager to secure entry-level [Job Title] position. Ready to help team achieve company goals.

Thorough team contributor with strong organizational capabilities. Experienced in handling numerous projects at once while ensuring accuracy. Effective at prioritizing tasks and meeting deadlines.

Equipped with strong problem-solving abilities, willingness to learn, and excellent communication skills. Poised to contribute to team success and achieve positive results. Ready to tackle new challenges and advance organizational objectives with dedication and enthusiasm.

Overview

33
33
years of professional experience

Work History

Assistant

Mason Iron
01.1993 - 07.1993
  • Engaged with clients to address inquiries, enhancing customer satisfaction through effective communication.
  • Maintained office supplies inventory, ensuring availability of essential materials for operational continuity.
  • Streamlined office procedures, enhancing efficiency in task execution and resource allocation.
  • Assisted customers in product selection and provided knowledgeable recommendations.
  • Handled customer inquiries, complaints, and returns professionally, ensuring a positive experience for all clients.

Order Picker

Kenmore
10.1995 - 08.1998
  • Operated warehouse equipment to efficiently pick and organize orders for shipment.
  • Maintained accurate inventory records using scanning systems and software tools.
  • Conducted quality checks on products to ensure accuracy before shipment to customers.
  • Participated in regular inventory audits to identify discrepancies and maintain stock accuracy.
  • Adapted quickly to changing priorities, demonstrating flexibility in a fast-paced work environment.
  • Improved order accuracy by meticulously picking items according to pick list and packing slip requirements.
  • Optimized order fulfillment processes by regularly communicating with supervisors on any process improvements or issues encountered during daily tasks.
  • Built pallets and positioned orders on loading dock to safely pile and ship goods.
  • Exceeded company expectations for order fulfillment speed and accuracy, consistently meeting or surpassing performance metrics.
  • Expedited urgent orders through prioritized picking strategies while maintaining accuracy standards.
  • Maintained strong working relationships with coworkers, contributing to a positive and supportive team environment within the warehouse.
  • Collaborated with team members to complete picking tasks quickly and efficiently.
  • Printed labels, packaged boxes, and loaded into outbound containers.
  • Pulled orders quickly to maintain demanding productivity goals.
  • Took on extra hours and shifts during busy periods to meet tight shipping deadlines.
  • Picked and packed order items.
  • Followed orders precisely for correct items, sizes and quantities.
  • Maintained tidy and clean work areas to promote optimal productivity and safety standards.

Press Operator

Timcom
10.1998 - 08.1999
  • Operated press machines to produce high-quality parts in compliance with safety standards.
  • Monitored machine performance, troubleshooting issues to maintain optimal production flow.
  • Conducted regular inspections and maintenance on equipment to ensure reliability and efficiency.
  • Collaborated with team members to streamline workflows, reducing downtime during production runs.
  • Implemented quality control measures, ensuring each part met specified tolerances and standards.
  • Documented production data accurately for analysis and reporting purposes.
  • Maintained detailed records of machine settings, production data, and material usage to facilitate accurate reporting and inventory management.
  • Enhanced product quality by monitoring press operations, making necessary adjustments, and maintaining strict adherence to specifications.
  • Maintained a safe work environment by adhering to company safety protocols and operating equipment properly.
  • Ensured accurate output by regularly calibrating press machines according to established guidelines.
  • Reduced machine downtime by quickly diagnosing and repairing mechanical issues in a timely manner.
  • Completed binding, shrink-wrapping and collating tasks before packaging and shipping completed products.
  • Operated various types of press machines proficiently while upholding highest standards of quality control.
  • Reviewed completed orders for quality and accuracy.
  • Multi-tasked to keep all assigned projects running effectively and efficiently.

Sales Associate

Mejier
10.1999 - 07.2001
  • Delivered exceptional customer service to enhance shopping experiences.
  • Maintained comprehensive knowledge of product offerings to assist customers effectively.
  • Executed sales strategies to achieve departmental goals and increase revenue.
  • Trained and mentored new sales associates to ensure consistent performance standards.
  • Analyzed customer feedback to identify areas for service improvement and product selection.
  • Collaborated with team members to streamline inventory management processes.
  • Resolved customer inquiries and concerns promptly, fostering loyalty and repeat business.
  • Built relationships with customers to encourage repeat business.
  • Managed returns, exchanges and refunds in accordance with store policy.
  • Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
  • Prepared merchandise for sales floor by pricing or tagging.
  • Helped customers locate products and checked store system for merchandise at other sites.
  • Answered customer questions about sizing, accessories, and merchandise care.
  • Provided positive first impressions to welcome existing, new, and potential customers.
  • Rotated stock and restocked shelves to maintain product availability and store appearance.
  • Engaged with customers to build rapport and loyalty.
  • Solved customer challenges by offering relevant products and services.
  • Minimized wait times for customers during peak hours, maintaining a high level of customer satisfaction.
  • Managed conflict resolution with dissatisfied customers professionally, resulting in improved customer retention rates.

Office Assistant

Consumer Scrape Metal
06.2001 - 03.2003
  • Coordinated office communications and managed schedules to enhance operational efficiency.
  • Streamlined document management processes, ensuring accuracy and accessibility of information.
  • Assisted in the preparation of reports and presentations, contributing to informed decision-making.
  • Implemented filing system upgrades, improving retrieval times for critical documents.
  • Maintained confidentiality in handling sensitive information while performing administrative tasks.
  • Enhanced office efficiency by managing schedules, organizing files, and maintaining a clean workspace.
  • Increased customer satisfaction by providing professional and courteous front desk support.
  • Achieved high levels of accuracy in data entry tasks while adhering to strict deadlines.
  • Prepared and edited documents to produce precise, accurate and professional communication.
  • Input data into spreadsheets and databases.
  • Answered and managed incoming and outgoing calls while recording accurate messages for distribution to office staff.
  • Reviewed files, records and other documents to obtain information to respond to requests.
  • Monitored and tracked budgets and expenses.

Front Line Leader

Bed Bath & Beyond
10.2019 - 06.2021
  • Led team in achieving operational goals, enhancing productivity and efficiency.
  • Mentored staff to improve workflow processes and foster skill development.
  • Implemented training programs that increased employee engagement and performance.
  • Analyzed operational data to identify areas for process improvement and cost reduction.
  • Collaborated closely with other departments to ensure seamless operations across various functions.
  • Optimized workflow by identifying bottlenecks and implementing solutions to improve efficiency.
  • Mentored new hires, providing guidance and support throughout the onboarding process.
  • Led a team of employees, fostering a positive work environment and encouraging professional growth.
  • Set departmental goals in alignment with company objectives, tracking progress toward achievement regularly.
  • Implemented safety protocols to ensure a secure working environment for all team members.
  • Opened and closed location and monitored shift changes to uphold successful operations strategies and maximize business success.
  • Assisted in organizing and overseeing assignments to drive operational excellence.

Sales Associate

Home Depot
06.2022 - Current
  • Implemented promotional displays that elevated product visibility and drove sales growth.
  • Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
  • Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
  • Boosted customer satisfaction levels through exceptional service, addressing concerns promptly, and providing a welcoming store environment.
  • Accurately processed POS transactions, returning coin, currency, payment cards, and receipts to customers.
  • Increased sales revenue by building strong rapport with customers and recommending appropriate products based on their needs.
  • Educated clients on current promotional offerings and products using persuasive selling tactics.
  • Achieved monthly sales targets consistently by implementing effective sales strategies and maintaining a high level of product knowledge.
  • Developed new client relationships by actively engaging with potential customers and highlighting the benefits of our product offerings.
  • Maintained accurate inventory records to ensure adequate stock levels, minimizing out-of-stock situations that could impact customer satisfaction.
  • Participated in team meetings and training sessions regularly for continuous professional development within the retail industry.
  • Organized in-store promotions and events to increase foot traffic and drive additional sales opportunities.
  • Provided personalized shopping experiences for repeat customers by remembering their preferences and offering tailored recommendations.
  • Provided training to new staff on sales techniques and store procedures, ensuring consistent customer service experience.
  • Fostered collaborative work environment, sharing best practices and sales strategies with new hires.
  • Streamlined checkout process, significantly reducing wait times and improving customer satisfaction.
  • Implemented feedback from customer surveys to improve shopping experience and meet customer needs.
  • Managed inventory to ensure product availability, contributing to uptick in sales.
  • Increased customer loyalty with personalized shopping experiences and attentive service.
  • Resolved customer complaints with patience and understanding, restoring customer confidence.
  • Contributed to positive shopping environment by maintaining organized and welcoming store appearance.
  • Managed efficient cash register operations.
  • Stocked merchandise, clearly labeling items, and arranging according to size or color.
  • Engaged in friendly conversation with customer to better uncover individual needs.
  • Listened to customer needs and desires to identify and recommend optimal products.
  • Volunteered for extra shifts during holidays and other busy periods to alleviate staffing shortages.
  • Delivered energetic responses to customers in-store and by telephone, going above and beyond to serve needs.
  • Maintained up-to-date knowledge of store sales, payment policies and security standards.
  • Recommended complementary purchases to customers, increasing revenue.
  • Performed cash, card, and check transactions to complete customer purchases.
  • Trained and mentored new sales associates to ensure consistent performance standards.
  • Managed returns, exchanges and refunds in accordance with store policy.
  • Maintained calm demeanor and professionally managed issues in busy, high-stress situations.

Education

Accounting And Finance

East Detroit High School
Eastpointe, MI
06-1996

Associate of Applied Business - Business Accountancy

Baker College
Clinton Township, MI
11-2012

Skills

  • Teamwork and collaboration
  • Time management
  • Problem-solving skills
  • Listening skills
  • Multi-tasking strength
  • Problem-solving
  • Customer service
  • Excellent people skills
  • Reliable and punctual
  • Goal oriented
  • Exceptional customer service
  • Relationship building
  • Outgoing personality
  • Cash handling
  • Money handling
  • Flexible schedule
  • Cash register operation
  • Verbal/written communication
  • Stocking and receiving
  • Cash handling accuracy
  • Client service
  • Conflict resolution
  • Store opening and closing
  • Sales expertise
  • Product sales
  • Sales strategies
  • POS system operation
  • Meeting deadlines
  • Professional demeanor
  • Retail store operations
  • Cleaning techniques
  • Guest relations
  • Payment processing
  • Inventory tracking
  • Order processing
  • Product recommendations
  • Business development
  • Sales trends
  • Shipment processing
  • Self-checkout assistance
  • Money transfer systems
  • Goal tracking
  • Financial records analysis
  • Calm demeanor

Accomplishments

  • Awarded “Employee of the Month” in [year].

Languages

English
Professional Working

Interests

  • Graphic Design
  • Music
  • Creative Writing
  • Photography
  • Horseback Riding
  • I enjoy helping others and giving back to the community
  • Cooking
  • Watching Movies and TV Shows
  • Learning new cooking techniques and expanding my culinary skills
  • Reading
  • Animal Care
  • Animal Welfare Advocacy
  • Personal Development and Self-Improvement

Timeline

Sales Associate

Home Depot
06.2022 - Current

Front Line Leader

Bed Bath & Beyond
10.2019 - 06.2021

Office Assistant

Consumer Scrape Metal
06.2001 - 03.2003

Sales Associate

Mejier
10.1999 - 07.2001

Press Operator

Timcom
10.1998 - 08.1999

Order Picker

Kenmore
10.1995 - 08.1998

Assistant

Mason Iron
01.1993 - 07.1993

Accounting And Finance

East Detroit High School

Associate of Applied Business - Business Accountancy

Baker College
Valerie Brock