Summary
Overview
Work History
Education
Skills
Accomplishments
Timeline
Generic

Valerie burgin

Las Vegas,NV

Summary

Dynamic and results-oriented professional with extensive experience at Walmart, adept in cash handling and customer service. Excelled in enhancing customer satisfaction and streamlining checkout processes, demonstrating strong work ethic and empathy. Proven track record in improving efficiency and fostering positive customer relationships, with a flair for achieving and exceeding targets.

Equipped with strong problem-solving abilities, willingness to learn, and excellent communication skills. Poised to contribute to team success and achieve positive results. Ready to tackle new challenges and advance organizational objectives with dedication and enthusiasm.

Retail worker with proven track record in delivering high-quality customer service and maintaining smooth operations. Known for reliability and adaptability in dynamic environments, contributing effectively to team goals. Excels in cash handling, customer interaction, and problem-solving with focus on achieving results.

Overview

21
21
years of professional experience

Work History

Cashier

Walmart
10.2021 - Current
  • Greeted customers entering store and responded promptly to customer needs.
  • Worked flexible schedule and extra shifts to meet business needs.
  • Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
  • Built relationships with customers to encourage repeat business.
  • Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
  • Assisted customers with inquiries and provided exceptional service, resulting in positive feedback from shoppers.
  • Resolved customer complaints professionally, leading to improved customer relations.
  • Enhanced customer satisfaction by providing efficient and accurate cash transactions.
  • Encouraged customers to make additional purchases by highlighting current deals and keeping lane well-stocked.
  • Worked with floor team and managers to meet wide range of customer needs.
  • Handled cash with high accuracy and took care to check bills for fraud.
  • Operated cash register to record transactions accurately and efficiently.
  • Performed cash, card, and check transactions to complete customer purchases.
  • Implemented loss prevention strategies, reducing instances of theft at checkout.
  • Increased sales of promotional items by informing customers about current offers.
  • Strengthened team morale and cooperation by assisting coworkers during peak hours.
  • Managed cash drawer accurately, ensuring all transactions balanced at end of day.
  • Enhanced customer service experience by efficiently processing purchases and returns.
  • Contributed to clean and safe shopping environment, performed regular sanitation of checkout area.
  • Facilitated smoother checkout process, trained new employees on POS systems.
  • Improved efficiency, organized checkout area for optimal workflow.
  • Provided backup support for other departments when needed, showcasing versatility within the retail environment.
  • Streamlined checkout process for increased efficiency and reduced waiting times.

Designer Hairstylist

The Love Af' Hair Beauty Salon
11.2010 - 03.2020
  • Assisted in coordinating special events such as weddings or fashion shows, showcasing the salon''s talent and creativity.
  • Offered specialized treatments such as keratin smoothing therapy or scalp massages for enhanced client satisfaction with salon services.
  • Established lasting relationships with suppliers, negotiating advantageous pricing for quality hair products and tools.
  • Consulted with clients regarding their desired look, assessing face shape and hair type for optimal hairstyling recommendations.
  • Increased customer loyalty by offering expert advice on hair care products and maintenance techniques.
  • Enhanced client satisfaction by providing personalized haircuts and styling services tailored to individual preferences.
  • Boosted online presence by regularly posting before-and-after photos on social media platforms, attracting new clientele from digital channels.
  • Created custom hair color formulations based on clients'' preferences while maintaining the integrity of their hair''s health.
  • Maintained a clean and organized work station, ensuring compliance with health and safety regulations at all times.
  • Participated in ongoing education workshops, staying up-to-date with industry trends and best practices.
  • Performed various coloring techniques, including highlights, lowlights, balayage, and ombre, resulting in satisfied clients with stunning transformations.
  • Demonstrated excellent time management skills by efficiently scheduling appointments while accommodating walk-in clients when possible.
  • Developed a strong clientele base through exceptional customer service and attention to detail in all aspects of hair design.
  • Contributed to the salon''s positive atmosphere by engaging in friendly conversations with clients and coworkers.
  • Offered professional cuts, color services and extensions to salon customers.
  • Developed creative techniques to provide clients with latest hairstyles.
  • Provided pre- and post-service consultations to accurately assess clients' needs.
  • Attended hair shows, classes and seminars to stay up-to-date on latest trends.
  • Shampooed, conditioned, and rinsed guests' hair using salon-exclusive products while educating clients on product benefits to increase product sales.
  • Evaluated client needs and recommended treatments and strategy to achieve desired results while maintaining hair health.
  • Educated clients about products and self-maintenance for healthy hair based on needs and preferences.
  • Developed loyal following of clients by providing high-quality services.
  • Built strong and lasting rapport with clients through consistent delivery of requested services and exceptional results.
  • Answered phone calls and emails to schedule client appointments.
  • Distributed business cards outside of salon to generate new business.
  • Determined appropriate hair treatments based on conditions and textures.
  • Completed safety training and certifications to minimize risk of infection or injury to customers.
  • Resolved guest complaints about service or style.
  • Stayed updated on current hair trends and techniques to make customers look fashionable and increase satisfaction.
  • Collaborated with team members for improved salon efficiency and client experience.
  • Attended tradeshows and conferences to network with industry professionals while gaining insights into emerging trends.

Supervisor

Kentucky Fried Chicken, KFC
06.2003 - 08.2009
  • Oversaw daily operations of the department, ensuring smooth workflow and timely completion of tasks.
  • Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
  • Improved customer satisfaction with timely response to inquiries, addressing concerns, and finding effective solutions.
  • Increased team productivity by implementing efficient workflows and setting clear expectations for staff members.
  • Implemented safety protocols to minimize workplace accidents and maintain compliance with industry standards.
  • Developed staff skills through targeted training programs, resulting in improved performance and career growth opportunities.
  • Pioneered adoption of new technologies that streamlined tasks and enhanced productivity across team.
  • Identified operational inefficiencies and implemented corrective measures to increase effectiveness.
  • Optimized scheduling to ensure full coverage during peak hours without overstaffing, balancing customer service with cost efficiency.
  • Frequently inspected production area to verify proper equipment operation.
  • Optimized customer experience by delivering superior services and effectively troubleshooting issues.
  • Educated staff on organizational mission and goals to help employees achieve success.
  • Collected, arranged, and input information into database system.
  • Maintained overall safe work environment with employee training programs and enforcement of safety procedures.
  • Boosted team morale and performance, organizing regular training sessions and motivational meetings.
  • Improved customer satisfaction with prompt and courteous resolution of inquiries and complaints.
  • Led successful project completions under tight deadlines, coordinating effectively across multiple teams.
  • Maintained high safety standards to ensure secure workplace for all employees and visitors.
  • Streamlined inventory management processes, leading to more organized and efficient stock handling system.
  • Enhanced team productivity by streamlining workflow processes and implementing efficient scheduling systems.

Education

Cosmetology License - Beauty, Hair And Nails

Richard Beauty College
W. Highland Ave. San Bernardino, Ca. 92407
12-1993

Skills

  • Customer service

  • Customer assistance

  • Work ethic and integrity

  • Patience and empathy

  • Cash handling

  • Cash register operation

  • Order taking

Accomplishments

  • Trained and mentored 12 employees.
  • Completed manager training program.
  • Collaborated with team of 10 in the development of Pass the Audit.

Timeline

Cashier

Walmart
10.2021 - Current

Designer Hairstylist

The Love Af' Hair Beauty Salon
11.2010 - 03.2020

Supervisor

Kentucky Fried Chicken, KFC
06.2003 - 08.2009

Cosmetology License - Beauty, Hair And Nails

Richard Beauty College

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Valerie burgin