Summary
Overview
Work History
Education
Skills
Work Availability
References
Timeline
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Valerie Burkes

Atlanta,GA

Summary

Accomplished customer service and hospitality professional who excels in client satisfaction and retention. Expert in exceeding customer satisfaction goals and metrics. Adept at troubleshooting and graceful under pressure. Skilled in high-volume environments. Proficient in retaining and relaying product knowledge. Well-versed in team leadership and direction.

Overview

5
5
years of professional experience

Work History

Player Support Subject Matter Expert

TaskUs
Remote
03.2021 - Current
  • Collaborated with the Client to change processes when necessary
  • Met with the Client often to brainstorm ways to solve emerging issues in real-time
  • Managing the use of multiple systems to effectively resolve customer and client issues promptly
  • Efficiently resolving customer issues while maintaining a high rate of tickets per hour and a high customer satisfaction score
  • Working well independently and on a team to solve problems in a remote environment
  • Exhibiting excellent self-discipline and self-management skills
  • Seeking to work through challenges and foster a positive team spirit

Lead Server/Trainer

Castellucci Hospitality Group
Atlanta, GA
07.2019 - 02.2021

Lead Server/Trainer

Ford Fry
Atlanta, GA

Education

BS Psychology -

Georgia State University

Skills

  • Disciplined for a work from home position
  • Experienced with Slack, Google Workspaces, Shopify, Shipwire, Adyen, Payon
  • Familiar with Zendesk Live chat support as well as taking customer calls
  • Information Security
  • Product Knowledge
  • Data Entry
  • Positive and Professional
  • Multi-Task Management
  • Microsoft Office Expertise
  • Credit Card Payment Processing
  • Technical Support
  • Active Listening
  • Account Management

Work Availability

monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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References

  • Brett Lehar: Brett.Lehar@gmail.com 714-476-0547
  • Patrick McCollum: patrick.mccollum11@gmail.com 770.500.5457
  • Nadia Randolph: nadia.randolph@taskus.com 773.220.4825

Timeline

Player Support Subject Matter Expert

TaskUs
03.2021 - Current

Lead Server/Trainer

Castellucci Hospitality Group
07.2019 - 02.2021

Lead Server/Trainer

Ford Fry

BS Psychology -

Georgia State University

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Valerie Burkes