Valerie Butler Brown
Alexandria,VA
Summary
Program Analyst versed in ongoing program evaluations and eager for new professional challenges. Highly effective at reviewing, validating data, reports, conducting reviews and assessments. Organized and dependable, successful at managing multiple priorities with a positive attitude. Enthusiastic and eager to contribute to team success through hard work, attention to detail, exceptional leadership and communication skills. and excellent organizational skills. Motivated to learn, grow, and excel. Well-versed in support files, information transfer and application use. Excellent research and investigation skills.
Overview
26
26
years of professional experience
1
1
Certification
Work History
Program Analyst
District Of Columbia Department Of Corrections
06.2021 - Current
- Enhanced program efficiency by streamlining processes and implementing data-driven improvements.
- Increased stakeholder satisfaction by delivering timely and accurate reports on program progress.
- Developed and maintained project schedules, ensuring key milestones were met on time and within budget.
- Conducted thorough risk assessments to identify potential issues and develop mitigation strategies.
- Collaborated with stakeholders to define clear program goals and establish performance metrics.
- Trained team members on new software tools, improving overall productivity and efficiency.
- Identify DOC/FBOP residents before their release from DOC/FBOP custody to share information about available services from sister government agencies and community-based organizations
- Screened Individuals to determine their needs and reduce expectant barriers upon release
- Connected returning citizens released within 12 months from the DC DOC and the Federal Bureau of Prisons to District of Columbia Government agencies and CBOs for available resources and services
- Identify, design and manage the Apricot database/DC Health LINK U database for collecting data and work with the database development team to build out a system for implementation, as part of the inception of a Mayoral initiative-funded program in the District.
- Provided administrative support to the division director by performing duties that include tracking programmatic data and memorandum of agreement data for compliance purposes
- Develop and prepare programmatic monthly data of program trends, service delivery and recommendations
- Support the management of relationships with District of Columbia community-based organizations and nonprofits on data collection and analysis for reporting to the Mayor's office.
- Identified opportunities for process improvements and Developed detailed project plans outlining tasks, timelines, dependencies, and resource requirements for the successful execution of complex initiatives.
Peer Recovery Specialist - Parttime
Fairfax County Emergency Services
- Collaborated with other Health professionals to coordinate comprehensive care for clients.
- Assisted clients in achieving their personal goals by providing continuous emotional support and resources.
- Improved the overall recovery process for clients by advocating for their needs within the treatment team.
- Assisted clients in exploring feelings and understanding behaviors.
- Listened to clients' concerns and provided encouragement and support.
- Supported individuals dealing with mental health and emotional issues.
- Provided education on mental health topics and resources to clients.
- Provided emergency response in crisis situations to diffuse tensions and prevent violence.
- Determined clients' risk of self-harm or other dangerous behaviors.
- Connected clients with community resources and services, fostering a strong support network for sustained recovery.
- Provided crisis intervention services when needed, preventing relapse and promoting continued growth in recovery.
Chapter Leader - Parttime
Young People In Recovery
11.2019 - 06.2021
- Oversee all chapter events and operations including bi-weekly all-recovery meetings, monthly pro-social events, quarterly chapter workshops, and quarterly advocacy events including creating an asset map of your community
- Utilize the appropriate YR data platforms to submit post-event forms, chapter participation forms, incoming donations, and funding requests
- Recruit and build a Chapter Leadership Team to help execute all chapter events and operations Recruit Chapter members Register Chapter leaders, members, and supporters through the appropriate platforms (YR Connect/YR website)
- Communicate weekly with the National Chapter Coordinator Build community partnerships via emails, phone calls, and face-to-face meetings Support and encourage the many pathways of recovery
- Provided clear instruction to activity and program participants to deliver fun and safety
- Monitored social media and online sources for industry trends.
- Enhanced chapter growth by implementing effective recruitment strategies and organizing engaging events.
- Boosted member participation by creating tailored communication plans and promoting chapter initiatives.
- Organized successful fundraising campaigns to support chapter activities and community outreach efforts.
- Mentored new members, fostering a supportive environment for personal and professional development.
- Collaborated with other chapters to share best practices, enhancing organizational effectiveness across regions.
District Executive Secretary
Rotary International District 7610
12.2018 - 07.2021
- Assist the District Governor (Current and 4/Previous) with correspondence and various administrative tasks including maintaining district records and databases and sending reports and returns to clubs in the district
- Prepare and Assist with setting up of District Training Sessions and Conferences
- Distribute and assist in the preparation of District Training materials
- Managed and Designed District Software and Database to Assist Clubs with District Communication and troubleshooting.
- Increased district efficiency by streamlining administrative processes and implementing innovative solutions.
Assistant Store Manager/Coaching Training Store
Didlake - UPS Store
10.2020 - 05.2021
- Support promoting new opportunities for people with disabilities and individuals in recovery to achieve their employment goals and expand their engagements with community members
- Collaborate with Job Coaches to assist people with disabilities and individuals in Recovery to evaluate skills and job placement
- Support the UPS store in all aspects of center operations and ensures the achievement of revenue projections
- Motivate, train, and develop all center associates, focusing on excellent customer service, customer engagement, and sales functions including cross and up selling
- Assist the Center Manager in all areas of inventory control, ordering, and maintaining stock and vendor relationships
- Provide escalation point for customer and vendor concerns.
Peer Navigator
George Mason University - Empowered Community Opio
08.2019 - 01.2021
- Served as a community-based Peer Navigator for a public health Subjects Training criminal justice program in the Northern Virginia region
- Enhanced client engagement by providing personalized support and resources tailored to individual needs.
- Work with peer teams and professional partners to provide person-centered and strengths-based support to participants based on individual needs and preferences
- Provide recovery-focused skills-building techniques
- Work directly with George Mason University's Senior Community Peer Navigators to help recently released inmates who have an opioid use disorder with their recovery and resource navigation
- Collaborated with interdisciplinary teams to develop comprehensive care plans for clients, resulting in improved outcomes.
- Assisted clients in accessing community resources and services, strengthening their support networks, and promoting overall w.
- Conducted regular follow-ups with clients to monitor progress and provide ongoing support, ensuring continuity of care.
- Maintained detailed case notes and documentation for accurate record-keeping and efficient information sharing among team members.
- Provided crisis intervention services when necessary, offering immediate support during difficult situations.
- Coordinated referrals for additional services like counseling or housing assistance, streamlining the process for clients in need.
- Evaluated program effectiveness through data collection efforts, helping identify areas for improvement within service provision strategies.
- Utilized motivational interviewing techniques when working with clients resistant to change, fostering a greater sense of personal agency and empowerment.
- Supported fellow Peer Navigators through regular team meetings and debriefing sessions, sharing best practices and providing constructive feedback.
- Identified gaps in programming areas and assisted in the closure of gaps.
- Support recovery-oriented services that move beyond the focus on symptom reduction and bio-psychosocial stabilization to assisting people with developing full lives in their communities
- Identifying potential areas of vulnerability and identifying strategies for strengthening these and increasing recovery capital
- Help participants to cope with behavioral health challenges, improve their overall quality of life, and integrate into the community
- Assist individuals and communities to adopt healthy behaviors and social networks
- Advocate for participants to reduce stigma and increase access to services
- Conduct outreach that promotes, maintains, and improves individual and community health.
Front Office Manager
Best Western/Comfort Inn
04.2018 - 09.2020
- Enhanced guest satisfaction by efficiently managing front office operations and addressing customer concerns promptly.
- Streamlined check-in and check-out processes for faster service, resulting in higher guest satisfaction scores.
- Resolved guest complaints professionally, maintaining positive relationships with customers for future business opportunities.
- Developed effective communication channels within the team to improve decision-making process and problem-solving abilities.
- Assisted sales department in upselling hotel services, increasing revenue through upgrades and add-on packages.
- Analyzed performance metrics to identify areas of improvement in front office operations, implementing changes for better efficiency.
- Conducted regular staff evaluations, providing constructive feedback and identifying opportunities for professional growth.
- Maintained a clean and organized work environment, promoting a professional image of the hotel to guests.
- Coordinated special events bookings with event planning teams for smooth execution of functions held at the hotel premises.
- Created weekly schedules for front office staff members to ensure appropriate coverage during peak hours or high demand periods.
- Oversaw guest registration process by verifying personal information accuracy in line with security protocols.
- Managed reservation inquiries over phone/email/web platforms effectively ensuring full capacity utilization.
- Implemented pre-arrival preparations such as assigning rooms based on specific requirements leading to seamless arrival experiences.
- Updated guests'' profiles systematically incorporating preferences and feedback for providing personalized experiences during future visits.
- Reconciled end-of-day reports to determine accurate billing and payment processing.
- Supervised and guided new employees and responded quickly to questions to improve understanding of job responsibilities.
- Coached employees through day-to-day work and complex problems.
- Developed procedures to establish accurate and organized check-in and check-out processes.
- Set priorities and problem-solved workflow issues to maintain rapport with customers and managers.
- Created, prepared, and delivered reports to various departments.
- Delivered performance reviews, recommending additional training or advancements.
- Prepared agendas and took notes at meetings to archive proceedings.
Front Office-Parttime
Four Seasons Historic Virginia
09.2018 - 03.2019
- Welcomes on-site visitors, determines nature of business, and announces visitors to appropriate personnel
- Answered incoming telephone calls in a cheerful and marketing-oriented way, determines purpose of callers, and forwards calls to appropriate personnel or department
- Answers general questions about the community and provides callers with address, directions, and other information and refers other specific questions to appropriate staff
- Assist with Banquet and activity programs in Club House
- Monitor the Bistro area for refreshments, and cleanliness.
Store Manager
Family Dollar
04.2016 - 04.2018
- Manage the daily operation of the store
- Under the direction of the District Manager, also responsible for maintaining inventories, store appearance and completing daily paperwork
- Greets and assists customers in a positive, approachable manner
- Answers questions and resolves customer inquiries and concerns
- Maintains a presence in the store by providing excellent customer service
- Ensures a clean, well-stocked store for customers
- Supervises, trains, and develops Store Team Members on Family Dollar operating practices and procedures
- Unload all merchandise from delivery truck, organizes merchandise, and transfers
- Order merchandise and record keeping including payroll, scheduling and cash register deposits and receipts.
- Developed a successful employee retention plan, reducing staff turnover rates significantly.
- Managed daily operations to ensure smooth functioning of the store, maintaining a clean, safe environment for customers and employees.
- Addressed customer complaints promptly and professionally, resolving issues to maintain positive relationships with clientele.
- Oversaw loss prevention efforts, minimizing shrinkage by implementing effective security measures and training staff on proper procedures.
Assistant General Manager
Motel 6
01.2010 - 01.2016
- Temporarily assume and be authorized to perform the duties and responsibilities of the General Manager
- Establish and maintain adequate supplies for efficient operation of department
- Distribute and delegate workload to guarantee maximum production and guest satisfaction with minimum outlay of expenses in terms of labor and materials
- Talk to guests daily about their stay to proactively identify and address problems
- Ensure information is available regarding property and local amenities, identify and address guest issues onsite and from customer complaint calls
- Staffing and Supervision included scheduling and responding to staff shortages
- Maintained a positive Team Member relation at the property, respond to Team Member concerns and complaints, conduct quality inspections to ensure compliance with quality standards
- Timely and accurate payroll and bookkeeping and maintaining property records
- Daily bank deposits as needed, Answered constant inbound and outbound flow of customer calls with up to numerous calls in queue per minute.
- Increased customer satisfaction by addressing and resolving concerns in a timely manner.
- Collaborated with the General Manager on marketing initiatives to increase brand awareness and drive sales growth.
- Ensured compliance with all health department regulations by implementing strict sanitation guidelines throughout the establishment.
Intake Worker
Love In The Name Of Christ
06.2008 - 06.2010
- Organized, verified, researched, and collected data for special projects and community partners
- Collected, processed, distributed donations
- Recorded and processed intake calls and personal information from clients
- Trained volunteers and interns for special project
- Provided office support services and responded to guests and public inquiries.
- Enhanced client satisfaction by conducting thorough intake interviews and gathering accurate information.
- Streamlined the intake process for increased efficiency by maintaining updated records and organized documentation.
- Maintained strict confidentiality of sensitive client information, adhering to ethical guidelines and organizational policies at all times.
- Conducted effective follow-ups with clients after initial intake appointments, ensuring ongoing support and addressing any emerging needs or concerns.
Auditor
LogistiCare
04.2007 - 11.2009
- Gathered logged and monitored Virginia Department of Medicaid Transportation Providers data
- Communicated audit results to upper management through written reports
- Articulated audit findings, risks, and detailed recommendations to upper management
- Dispatched and managed the needs of clients getting from point A to Point B
- Performed functions relating to trip authorization, and documentation and resolved client inquiries and complaints.
- Planned audits and audit activities to allocate necessary resources and determine consistency of plans with audit objectives.
- Maintained confidentiality, handling sensitive information discreetly throughout all stages of the audit process.
- Interviewed auditees to gather data needed to conduct audits.
- Performed observations and evaluated supporting documents to supplement audit findings.
- Administered auditing program to address risks and evaluate compliance with regulatory requirements.
Receptionist
Albemarle Family Foot And Ankle
01.2003 - 04.2004
Records Manager
Thomas Jefferson District Health Department
01.2000 - 02.2001
Birth Registrar
Martha Jefferson Hospital
07.1998 - 04.1999
Education
Associate of Science - Sociology
Thomas Nelson Community College
Hampton, VA06.2010
Business Administration
ST. Pauls College
Lawrenceville, VA09.1997
Skills
- Coping Methods
- Legal Compliance
- Intervention Support
- Administration and management
- Incident Reporting
- Data review
- Risk Analysis
- Surveillance techniques
- Report Writing
- Interview techniques
- Research
- Crisis Intervention
- Skilled in intake interviewing
- Recovery planning
- File and Record Keeping
- Process Mapping
- Risk Assessments
- Strategic Planning
- Multitasking Abilities
- Teamwork and Collaboration
- Problem-solving abilities
- Analytical Thinking
- Effective Communication
- Problem-Solving
- Goal Setting
- Data Collection
- Organizational Skills
Accomplishments
DC DOC Exemplary Service Award -2024
Rotary International: Paul Harris Fellow 2019/2020/2021/2022/2023
Certification
Virginia Board of Counseling -Registered Peer Recovery Specialists - License
Virginia Department of Criminal Justice Services-Private Investigator - License
Virginia Notary Public
License Prison Recovery Coach
Certificate Case Management - Certificate
Corrections Trauma-Informed Crisis Intervention - Certificate First Aid/CPR Certified
Digital Peer Support/Navigation
Certificate Human Research /Social And Behavioral Health Research - Certificate
VDH Community Health Worker & CORE Competency Crisis Recovery & Resilience - Certificate
Ethics and Boundary - Certificate
Affiliations
- Rotary International -Rotarian Stafford Rotary Club
- University of Virginia Upward Bound Alumni
Timeline
Program Analyst
District Of Columbia Department Of Corrections
06.2021 - Current
Assistant Store Manager/Coaching Training Store
Didlake - UPS Store
10.2020 - 05.2021
Chapter Leader - Parttime
Young People In Recovery
11.2019 - 06.2021
Peer Navigator
George Mason University - Empowered Community Opio
08.2019 - 01.2021
District Executive Secretary
Rotary International District 7610
12.2018 - 07.2021
Front Office-Parttime
Four Seasons Historic Virginia
09.2018 - 03.2019
Front Office Manager
Best Western/Comfort Inn
04.2018 - 09.2020
Store Manager
Family Dollar
04.2016 - 04.2018
Assistant General Manager
Motel 6
01.2010 - 01.2016
Intake Worker
Love In The Name Of Christ
06.2008 - 06.2010
Auditor
LogistiCare
04.2007 - 11.2009
Receptionist
Albemarle Family Foot And Ankle
01.2003 - 04.2004
Records Manager
Thomas Jefferson District Health Department
01.2000 - 02.2001
Birth Registrar
Martha Jefferson Hospital
07.1998 - 04.1999
Peer Recovery Specialist - Parttime
Fairfax County Emergency Services
Associate of Science - Sociology
Thomas Nelson Community College
Business Administration
ST. Pauls College
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