Valerie Caldera
Fresno,CA
Summary
Accomplished ASM skilled at building atmosphere of collaboration and performance excellence to provide every customer with exceptional experiences and promote brand loyalty. Effectively oversee and align processes with dynamic conditions while increasing efficiency and maximizing profits. Motivational leader skilled at building relationships with customers, employees and senior management.
Overview
16
16
years of professional experience
Work History
Caregiver
In Home Supportive Services
11.2007 - Current
- Assisted clients with activities of daily living, promoting independence and quality of life.
- Maintained safe and clean environment for patients, reducing risks and ensuring optimal health outcomes.
- Administered medications as prescribed, ensuring accurate dosage and timely administration for maximum efficacy.
- Enhanced patient comfort by providing compassionate and attentive care, addressing individual needs and preferences.
Assistant Store Manager
Family Dollar
12.2021 - 04.2023
- Boosted customer satisfaction by providing exceptional service and addressing concerns promptly.
- Enhanced store appearance for increased sales by maintaining cleanliness and implementing strategic merchandise displays.
- Streamlined inventory management with regular audits, accurate ordering, and efficient stock organization.
- Maximized profits by negotiating better deals with vendors and reducing shrinkage through loss prevention strategies.
- Increased employee retention, training staff in effective customer service techniques and product knowledge.
- Improved store operations by establishing clear communication channels between team members and implementing efficient scheduling practices.
Shift Leader
Rallys
05.2020 - 10.2020
- Improved team productivity by implementing efficient scheduling and task delegation methods.
- Enhanced customer satisfaction through prompt and courteous service, addressing concerns immediately.
- Maintained clean and safe work environment while ensuring all employees adhered to safety guidelines and protocols.
- Streamlined inventory management processes, leading to reduced waste and optimized stock levels.
- Provided ongoing training for new hires, fostering a positive team atmosphere that encouraged growth and development.
Education
Associate of Arts - Early Childhood Education
Bryant And Stratton College
Skills
- Basic Housekeeping
- Incident Reporting
- Patient Companionship
- Store Organization
- Records Management
- Customer Relations
- Goal Setting and Achievement
- Staff Training and Development
- Scheduling
- Customer Service Management
- Training Assistance
- Training and coaching
Timeline
Assistant Store Manager
Family Dollar
12.2021 - 04.2023
Shift Leader
Rallys
05.2020 - 10.2020
Caregiver
In Home Supportive Services
11.2007 - Current
Associate of Arts - Early Childhood Education
Bryant And Stratton College
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