Summary
Overview
Work History
Education
Skills
Timeline
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Valerie Cantu

San Antonio,TX

Summary

Customer Service Representative bringing top-notch skills in oral and written communication, active listening and analytical problem-solving skills. Enhances customer experiences by employing service-oriented behaviors, understanding customer desires and providing customized solutions to build loyalty.

Overview

1
1
year of professional experience

Work History

Customer Service Representative

Alorica
02.2023 - 12.2023
  • Delivered exceptional customer service on collection calls and maintained calm and professional demeanor.
  • Processed payments and applied to customer balances.
  • Reviewed collection reports to determine status of collections and amounts of outstanding balances.
  • Used scripted conversation prompts to convey current account information and obtain payments.
  • Used probing techniques to determine debtors' reasons for delinquency.
  • Handled 80-100 outbound and inbound calls daily with goal of collecting owed debt.

Education

Associates of General Studies - Business Management

Brigham Young University - Idaho
Rexburg, ID
08.2018

High School Diploma -

Southwest High School
San Antonio, TX
1995

Skills

  • Strong Communication Skills
  • Active Listening Capacity
  • Conflict Resolution Strategies
  • Business Correspondence Writing
  • Account Management
  • Accounting Systems
  • Call Center Experience
  • Debt Collection
  • Business Development

Timeline

Customer Service Representative

Alorica
02.2023 - 12.2023

Associates of General Studies - Business Management

Brigham Young University - Idaho

High School Diploma -

Southwest High School

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Valerie Cantu