Valerie Carroll

• Maintained a focus on continuous quality improvement by analyzing performance metrics and designing targeted interventions to address identified areas of opportunity.
• Evaluated emerging trends in healthcare delivery models to inform long-term strategic planning efforts.
• Implemented innovative technology solutions to support efficient patient care delivery and data management processes.
• Mentored nursing staff in professional development, promoting a culture of lifelong learning within the department.
• Improved patient care quality by implementing evidence-based practices and clinical guidelines.
• Managed budgets for the department, optimizing resource allocation to maximize return on investment.
• Fostered a collaborative work environment to improve communication among team members and interdisciplinary collaboration.
• Participated in interdisciplinary teams for continuous improvement of hospital services, resulting in better coordination of care between departments.
• Developed and executed strategies for enhancing patient satisfaction and service excellence.
• Championed patient-centered care initiatives, leading to increased patient satisfaction scores.
• Led initiatives aimed at reducing hospital length of stay through multidisciplinary rounding and comprehensive discharge planning

Full operating management responsibility for a 16-bed ICU

● Mentored new managers to foster goal achievement and retention

● Achieved exemplary employee satisfaction scores

• Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
• Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
• Achieved departmental goals by developing and executing strategic plans and performance metrics.
• Built high-performing teams through effective recruitment, onboarding, and talent development initiatives.
• Managed budgets effectively, ensuring optimal financial performance while investing in necessary resources for business growth.

Full operating management responsibility for a 42 bed med/surg unit

● Mentored new managers to foster goal achievement and retention

● Achieved exemplary employee satisfaction scores

• Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
• Achieved departmental goals by developing and executing strategic plans and performance metrics.
• Boosted employee morale and reduced turnover through development and implementation of comprehensive rewards and recognition program.

Responsible for day to day managerment of LEVEL 1 Burn Trauma Unit including hiring, retention, and management of staff.

• Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
• Developed and maintained relationships with customers and suppliers through account development.
• Achieved departmental goals by developing and executing strategic plans and performance metrics.
• Built high-performing teams through effective recruitment, onboarding, and talent development initiatives.
• Managed budgets effectively, ensuring optimal financial performance while investing in necessary resources for business growth.
• Organized professional development programs for staff, leading to improved performance and skill sets.

Manager for 16 bed NICU and a 16 bed Level 1 Burn Trauma Unit. Responsible for the day to day management of two extemely acute ICUs. Teaching hospital focused on evidence based practice and pursuit of cutting edge technologies.

• Accomplished multiple tasks within established timeframes.
• Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
• Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
• Developed a strong company culture focused on employee engagement, collaboration, and continuous learning opportunities.
• Achieved departmental goals by developing and executing strategic plans and performance metrics.
• Built high-performing teams through effective recruitment, onboarding, and talent development initiatives.
• Managed budgets effectively, ensuring optimal financial performance while investing in necessary resources for business growth.

Provide care to critical care neurosurgical pt population in a Level 1 trauma center.

• Utilized critical thinking skills to make quick decisions in high-pressure situations, prioritizing patient needs and addressing emergent issues promptly.
• Monitored vital signs, lab results, and other indicators to detect changes in patients'' conditions promptly.
• Served as a preceptor for new nurses, sharing knowledge, expertise, and best practices to improve their skills and confidence.
• Participated in unit-based quality improvement initiatives focused on enhancing patient outcomes through process improvements.
• Enhanced patient care by implementing evidence-based practices and individualized care plans.
• Maintained clinical competency through ongoing professional development activities such as workshops, seminars, conferences, and certifications related to nursing practice.

• Proactively identified potential patient safety risks, taking corrective actions to prevent harm or injury.
• Served as a liaison between patients, families, and healthcare providers to facilitate clear communication and coordination of care plans.
• Provided compassionate and empathetic support to patients and their families during difficult situations.
• Maintained accurate and detailed records of patient assessments, treatments, and progress notes for seamless continuity of care.