Summary
Overview
Work History
Education
Skills
Timeline
Generic

Valerie Castilleja

Hobart

Summary

Dynamic General Manager with a proven track record at Mirabito Holdings, excelling in operations management and team leadership. Enhanced profitability through effective inventory control and vendor relationships, while fostering a collaborative work environment. Recognized for resolving customer issues swiftly, driving satisfaction and retention in a fast-paced retail setting.

Experienced with strategic planning, team leadership, and operational excellence. Utilizes forward-thinking approach to drive business growth and streamline processes. Track record of fostering collaborative environments and achieving measurable results.

Overview

24
24
years of professional experience

Work History

General Manager

Mirabito Holdings
04.2022 - Current
  • Implemented cost-saving measures that improved overall budget performance and resource allocation.
  • Mentored management team to foster leadership skills and improve employee engagement.
  • Streamlined inventory management processes, reducing waste and optimizing stock levels.
  • Analyzed sales data to identify trends, driving informed decision-making in product offerings.
  • Oversaw daily operations, ensuring efficient store management and customer satisfaction.
  • Implemented inventory control measures, reducing stock discrepancies and improving product availability.
  • Developed promotional strategies to increase foot traffic and boost sales during peak seasons.
  • Managed vendor relationships, negotiating favorable terms to optimize supply chain efficiency.
  • Ensured compliance with health and safety regulations, maintaining a secure shopping environment for customers and employees.
  • Established a positive work environment by fostering open communication and promoting teamwork among employees.
  • Resolved customer complaints effectively by addressing their concerns promptly while adhering to company policies.
  • Set effective store schedules based on forecasted customer levels, individual employee knowledge, and service requirements.
  • Kept inventories accurate with daily cycle counts and regular audits to identify and resolve variances.
  • Implemented loss prevention measures, resulting in reduced shrinkage levels and increased store security.
  • Increased customer satisfaction through exceptional service and well-trained, knowledgeable staff members.
  • Enhanced store profitability by implementing effective inventory management and pricing strategies.
  • Maintained a clean, safe working environment compliant with all relevant health and safety regulations.
  • Refined staffing schedules based on sales patterns, ensuring adequate coverage during peak hours without excess labor costs.
  • Recruited trained, and supervised staff members, ensuring consistently high performance standards were met.
  • Analyzed sales data to identify trends and adjust merchandising strategies accordingly for maximum profitability.
  • Supervised and effectively trained 6-9 employees to decrease process lags and boost productivity.
  • Improved employee morale through regular recognition programs that rewarded top performers with incentives such as bonuses or promotions.
  • Managed inventory control, cash control, and store opening and closing procedures.
  • Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
  • Completed point of sale opening and closing procedures.
  • Approved regular payroll submissions for employees.
  • Coached sales associates in product specifications, sales incentives, and selling techniques, significantly increasing customer satisfaction ratings.
  • Upheld and communicated store programs and standards to employees for optimal quality, freshness, safety and cleanliness.
  • Rotated merchandise and displays to feature new products and promotions.
  • Supervised guests at front counter, answering questions regarding products.
  • Reconciled daily sales transactions to balance and log day-to-day revenue.
  • Assisted in recruiting, hiring and training of team members.
  • Tracked employee attendance and punctuality, addressing repeat problems quickly to prevent long-term habits.

Office Assistant

Vic's Service
10.2015 - 10.2021
  • Managed customer inquiries, providing detailed information on services and repairs.
  • Developed accurate estimates for repair costs and timelines, enhancing customer trust.
  • Coordinated service scheduling, optimizing technician workloads for efficiency.
  • Maintained comprehensive records of customer interactions and service history.
  • Streamlined communication between customers and technicians, improving service delivery speed.
  • Provided excellent customer service, consistently receiving positive feedback from clients on surveys and online reviews.
  • Enhanced service department efficiency by maintaining clear communication with technicians and customers.
  • Answered service department phone and responded promptly to questions and messages.
  • Advised management members on customer issues or mechanical repair problems.
  • Utilized software systems proficiently for scheduling, billing, documentation and reporting purposes.
  • Ensured high-quality workmanship by communicating effectively with technicians regarding repairs and maintenance needs.
  • Verified warranty plans and coverage and uncovered hidden warranties.
  • Used Mitchell 1 computer system to enter customer information, create service records, order parts and develop cost estimations.
  • Maintained a clean and organized service area, enhancing overall appearance of the dealership and promoting professionalism.
  • Coordinated vehicle pick-up or delivery arrangements for customers when necessary, ensuring seamless transition from start to finish of service experience.
  • Greeted and registered customers requiring service and directed automobiles to service garage.
  • Managed warranty claims efficiently, liaising between customers, technicians, and manufacturers for smooth resolutions.
  • Accurately diagnosed and recorded service needs on work orders and provided details to technicians.
  • Provided customers with estimation of repair costs and reasonable timeline for completion of service.
  • Logged work orders and change orders into Mitchell 1 database to track job status.

Shift Manager

McDonald's Restaurant
07.2004 - 06.2008
  • Supervised daily operations to ensure compliance with safety protocols and company policies.
  • Trained and mentored new staff on operational procedures and customer service standards.
  • Resolved customer complaints swiftly, maintaining high satisfaction levels and loyalty.
  • Handled escalated customer issues effectively, demonstrating strong problem-solving skills while upholding company values and standards.
  • Improved overall team performance by effectively delegating tasks and providing clear instructions.
  • Promoted a positive work environment through open communication and constructive feedback.
  • Supervised employees and oversaw quality compliance with company standards for food and services.
  • Worked closely with team members to schedule breaks and shifts to meet state regulations.
  • Exercised composure under pressure and in escalated customer service scenarios.
  • Managed employee schedules to ensure adequate coverage during peak hours, resulting in a smoother workflow.
  • Contributed to increased sales revenue by motivating staff to achieve individual and team goals consistently.

Machine Operator

Wissahickon Spring Water Co.
06.2001 - 11.2003
  • Operated machinery to produce high-quality products efficiently and safely.
  • Monitored equipment performance, identifying issues for timely maintenance and repairs.
  • Trained new staff on machine operation protocols and safety procedures.
  • Implemented process improvements, enhancing production efficiency and reducing downtime.
  • Conducted regular quality checks, ensuring compliance with industry standards and specifications.
  • Followed detailed instructions to operate machines with accuracy and produce quality products.
  • Set up and adjusted equipment and properly configured machines for daily operation.
  • Complied with company and OSHA safety rules and regulations.
  • Streamlined workflow by maintaining a clean and organized workstation, adhering to safety protocols.

Education

GED -

Oneonta High School
Oneonta, NY

Skills

  • Leadership and team building
  • Problem resolution
  • Operations management
  • Team player
  • Efficient multi-tasker
  • Effective leader
  • Time management
  • Training and coaching
  • Customer relations
  • Inventory control
  • Customer retention
  • Labor cost controls
  • Vendor relationships
  • Consistently meet goals
  • Loss prevention

Timeline

General Manager

Mirabito Holdings
04.2022 - Current

Office Assistant

Vic's Service
10.2015 - 10.2021

Shift Manager

McDonald's Restaurant
07.2004 - 06.2008

Machine Operator

Wissahickon Spring Water Co.
06.2001 - 11.2003

GED -

Oneonta High School

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