Valerie Causey
Pathway Connection Inc
DOUGLASVILLE,GA
13
years of professional experience
Dynamic manager with proven skills in customer service and team leadership. Experienced in implementing process improvements and enhancing team productivity. Ready to drive operational efficiency and elevate client satisfaction.
Work History
Manager/Audit Assistant
1 Year 11 Months- Implemented process improvements that enhanced team productivity and effectiveness.
- Oversaw daily operations to ensure alignment with company objectives.
- Coordinated cross-departmental communication to streamline project execution.
- Developed training materials for new staff to enhance onboarding experience.
Direct Support Professional
11 Months- Supported individuals with disabilities in daily living activities to enhance independence and quality of life.
- Collaborated with multidisciplinary teams to develop and implement personalized care plans for clients.
- Monitored clients' progress, documenting changes and reporting concerns to appropriate team members.
- Assisted in the training of new staff on best practices for client support and safety protocols.
Direct Support Professional
4 Years 8 Months- Implemented behavior management techniques to promote positive interactions and reduce challenging behaviors.
- Advocated for clients' needs, ensuring access to community resources and services.
- Developed engaging recreational activities tailored to clients' interests and abilities, fostering social skills development.
- Evaluated effectiveness of support strategies, suggesting improvements based on client feedback and observations.
Front Desk Receptionist
2 Years 4 Months- Provided exceptional customer service, addressing guest inquiries and resolving issues promptly.
- Managed front desk operations, ensuring smooth check-in and check-out processes for guests.
- Coordinated reservations and maintained accurate booking records in property management system.
- Trained new staff on front desk procedures and customer interaction best practices.
Store Manager
2 Years 7 Months- Led daily operations to optimize store performance and enhance customer satisfaction.
- Trained and mentored team members to improve sales techniques and service quality.
- Managed inventory levels to minimize shrinkage and ensure product availability.
- Analyzed sales data to identify trends and implement effective merchandising strategies.
Night Auditor/Front Desk Receptionist
3 Years 5 Months- Managed nightly financial audits, ensuring accuracy in revenue reporting and discrepancy resolution.
- Implemented streamlined check-in/check-out procedures, reducing guest wait times significantly.
- Processed guest transactions efficiently, enhancing overall customer satisfaction during overnight shifts.
- Coordinated with housekeeping to ensure timely room availability for arriving guests.
Education
No Degree - Criminal Justice
High School Diploma
Skills
Team leadership
Decision-making
Process improvement
Communication skills
Problem-solving
Staff development
Time management
Customer service
Timeline
Manager/Audit Assistant
Pathway Connection Inc
03.2023 - 02.2025Read More
Direct Support Professional
Bright Horizons Inc
02.2023 - 01.2024Read More
Direct Support Professional
LifeROOTZ Inc
03.2018 - 11.2022Read More
Front Desk Receptionist
Extended Stay America
03.2018 - 07.2020Read More
Store Manager
Metro PCS
07.2014 - 02.2017Read More
Night Auditor/Front Desk Receptionist
Microtel Inn & Suites
11.2011 - 04.2015Read More
New Mexico State University
No Degree from Criminal Justice
Read More
Ramah High School
High School Diploma
Read More