Valerie Cavitt
Huntsville,AL
Summary
Results-driven and customer-focused team player with extensive experience in customer relations and administrative skills. Able to thrive in diverse business environments.
Overview
13
13
years of professional experience
Work History
Clinic Assistant
HH Peds Endo & Diabetes Clinic
Huntsville, AL
05.2024 - Current
- Coordinated referrals, authorizations, and pre-certifications with other departments.
- Scheduled patient appointments according to established protocols.
- Updated patient demographic information in electronic health record system following policy guidelines.
- Aided in readying patient charts before scheduled appointments.
- Performed data entry tasks for patient registration and visit documentation.
- Managed all incoming and outgoing correspondence using fax, email, and mail services.
- Ensured high satisfaction levels by addressing patient and family member questions or complaints in a responsive manner.
- Provided prompt phone assistance and addressed inquiries from patients, providers, and staff members.
- Processed payments from patients or third party payers.
Office Associate
Dillards
12.2023 - 05.2024
- Managed payment processing, refunds, and change requests. Also handled packaging, shipping, and pickup services. Maintained accurate cash drawer records and provided gift-wrapping services.
- Provided polite and helpful visitor assistance at the service desk.
- Delivered prompt and professional responses to customer inquiries and concerns regarding store operations.
- Directed customers to appropriate departments.
Patient Access Specialist
Spectraforce/Bristol Myers Squibb
10.2023 - 12.2023
- Performed electronic eligibility checks for payer and coverage details, entered enrollment form data into CRM, identified coverage restrictions.
- Reviewed documents for completeness and accuracy before submitting claims to payers.
- Acted as a go-between for patients and third party payers, guaranteeing timely submission of essential documents.
Contact Representative
Internal Revenue Service
Chamblee, GA
11.2022 - 03.2023
- Conducted interviews and evaluations to provide personalized advice on achieving goals.
- Developed, analyzed, and evaluated information on record research and inquiries regarding individual cases, providing informed advice to resolve regulatory compliance issues.
- Provided guidance on future compliance actions to ensure voluntary cooperation and accurate tax assessment for individuals with diverse income sources.
- Ensured compliance with reporting and disclosure requirements by collecting personal and financial information.
Client Relations Manager
Gloco Advisors
Dunwoody, GA
08.2019 - 11.2022
- Identified and communicated potential sales opportunities to team members.
- Conducted client surveys and service reviews, identifying areas for improvement and informing customers of additional services to drive sales revenue.
- Assessed clients' needs and formulated strategies to address immediate and long-term objectives.
- Addressed customer concerns and needs, utilizing targeted problem-solving skills to foster customer trust.
Store Manager
Hickory Farms
Huntsville, AL
11.2021 - 01.2022
- Successfully oversaw a team of store employees, approving regular payroll submissions in a timely manner.
- Ensured streamlined operations through efficient inventory control, cash management, and opening/closing processes.
- Maximized sales and minimized shrinkage by providing exceptional customer service.
- Enhanced presentation of new products and promotions through regular rotation of merchandise and displays.
- Provided detailed product assistance in responding to customer queries. Streamlined financial operations through regular deposits, reducing the necessity for on-site cash.
Customer Service Warranty Advocate
Universal Lighting Technologies
Madison, AL
12.2011 - 04.2018
- Managed a high volume of incoming calls related to product warranty claims.
- Gathered customer queries to establish product details.
- Consistently handled and resolved customer issues and complaints.
- Reviewed and evaluated customers' claims to assess warranty coverage eligibility.
- Compiled and submitted monthly reports to management. Requested quotes and bids from external contractors.
- Issued payments to customers and contractors in a timely manner, while ensuring accuracy. Coordinated with outside sales reps, distributors, and warehouse staff to resolve inquiries related to claims and labor reimbursements.
- Provided customers with RGA details and advised on status updates.
Education
Certificate of Attendance/Completion - Travel & Tourism
The Boyd School of Travel and Business Careers
Associate's Degree - Business Administration
J F Drake State Community & Technical College
Skills
- Building rapport
- Customer Relationship Management (CRM)
- Payment Processing
- Escalation management
- Order Processing
- Microsoft Outlook/Excel
- Critical Thinking
- Administrative skills
- Data entry
- Call Management
- Data Collection
- Report Generation
- Complaint resolution
- Inbound and Outbound Calling
Timeline
Clinic Assistant
HH Peds Endo & Diabetes Clinic
05.2024 - Current
Office Associate
Dillards
12.2023 - 05.2024
Patient Access Specialist
Spectraforce/Bristol Myers Squibb
10.2023 - 12.2023
Contact Representative
Internal Revenue Service
11.2022 - 03.2023
Store Manager
Hickory Farms
11.2021 - 01.2022
Client Relations Manager
Gloco Advisors
08.2019 - 11.2022
Customer Service Warranty Advocate
Universal Lighting Technologies
12.2011 - 04.2018
Certificate of Attendance/Completion - Travel & Tourism
The Boyd School of Travel and Business Careers
Associate's Degree - Business Administration
J F Drake State Community & Technical College
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