Valerie Certain
Dover, DE,DE
Summary
To seek and maintain full-time-position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills. Dedicated Customer Service professional with history of meeting company goals utilizing consistent and organized practices. Skilled in working under pressure and adapting to new situations and challenges to best enhance the organizational brand. Motivated Customer Service Rep. with experience successfully managing and monitoring eligibility information for members and groups. Highly skilled at facilitating program approval or denial through qualifications assessment, fact checking and record keeping. Confident and committed to promoting positive customer outcomes through dynamic communication and exemplary engagement skills.
Overview
18
18
years of professional experience
1
1
Certification
Work History
(Inspector) Recertification Specialist
Delaware State Housing Authority
Dover, DE
01.2019 - 12.2021
- Made and submitted reports detailing finding and any actions taken.
- Kept up-to-date on inspection regulations, codes, ordinances and techniques.
- Completed inspections of current residents in the SRAP program
- Documented recurrent issues and worked with landlords to prevent re-occurrence.
- Determined work met applicable city, state and federal guidelines and discipline-specific codes.
- Reviewed site permits and licenses of operating elevators
- Obtain financial information for each resident over the age of 18 for eligibility for low income housing
Assistant Manager
Delaware State Housing Authority
Dover , DE
03.2016 - 01.2019
- Handled tenant complaints promptly and appropriately, calling in repairmen and other support services.
- Kept accurate records of all resident and tenant correspondence.
- Followed up on delinquent tenants and coordinated collection procedures.
- Completed final move-out walk-throughs with tenants to identify required repairs.
- Resolved conflicts between tenants regarding noise, encroachments and parking.
- Oversaw monthly collections and maintained high payment rates by building positive relationships with tenants.
- Kept records accurate, detailed and fully compliant with reporting requirements to meet state, local and federal housing requirements.
- Conducted property showings to highlight features, answer questions and redirect concerns to close contracts.
- Established strong, professional relationships with residents by promoting team collaboration and delivering exemplary service.
- Escalated major issues to property manager for immediate remediation.
- Inspected common areas for cleanliness and notified maintenance of overflowing trash.
- Posted policies and rules in common areas for tenant review.
- Attended staff meetings and took extensive notes to share with property manager.
Housekeeper/
Delaware State Housing Authority
Dover, DE
06.2014 - 04.2016
- Cleared public and private areas of debris before and after events.
- Applied mulch to garden beds for protection against weeds and unwanted growth.
- Applied weed and pest control chemicals to lawns, protecting grass growth and improving appearance.
- Maintained routine landscaping schedules to boost lawn health.
- Followed planned landscaping designs to determine placement of sod, sown grass, flowers and foliage.
- Mixed and sprayed fertilizers, herbicides and insecticides onto shrubs, trees and grass.
- Disinfected and mopped bathrooms to keep facilities sanitary and clean.
- Disposed of trash and recyclables each day to avoid waste buildup.
- Vacuumed rugs and carpeted areas in offices, lobbies and corridors.
- Used chemicals by following safety protocols and procedures to avoid burns and injuries.
- Hand-dusted and wiped down office furniture, fixtures and window sills to keep areas clean and comfortable.
- Maintained clean and comfortable environments in commercial buildings by vacuuming, cleaning windows and dusting.
- Verified cleanliness and organization of storage areas and carts.
- Adhered to professional house cleaning checklist.
- Kept building entryway glass clean and polished for professional presentation.
- Documented and reported necessary facility and building repairs observed.
- Operated power equipment tools such as backpack vacuums and floor sweepers.
Patient Care Information Associate
Virginia Commonwealth University Health System
Richmond , VA
12.2007 - 07.2010
- Followed document protocols to safeguard confidentiality of patient records.
- Collected, organized and entered patient data into medical systems.
- Retrieved medical data for physicians and patients.
- Catalogued patient data in clinical databases and registries according to regulatory practices.
- Secured confidential patient information from unauthorized access.
- Used Centix to code and categorize health information for analysis and insurance reimbursement purposes.
- Studied and researched various medical terms as well as software and coding systems.
- Quickly learned new skills and applied them to daily tasks, improving efficiency and productivity.
- Facilitated communication between patients and various departments and staff.
- Applied administrative knowledge and courtesy to explain procedures and services to patients.
- Offered simple, clear explanations to help clients and families understand hospital policies and procedures.
- Organized patient records and database to facilitate information storage and retrieval.
- Helped address client complaints through timely corrective actions and appropriate referrals.
- Worked with patients to ascertain issues and make referrals to appropriate specialists.
- Carried out day-day-day duties accurately and efficiently.
- Demonstrated respect, friendliness and willingness to help wherever needed.
- Worked flexible hours; night, weekend, and holiday shifts.
- Performed duties in accordance with applicable standards, policies and regulatory guidelines to promote safe working environment.
- Maintained energy and enthusiasm in fast-paced environment.
- Proved successful working within tight deadlines and fast-paced atmosphere.
- Used critical thinking to break down problems, evaluate solutions and make decisions.
- Offered friendly and efficient service to customers, handled challenging situations with ease.
- Developed and maintained courteous and effective working relationships
- EMPLOYEE OF THE MONTH
Patient Registration Representative
Albert Einstein Medical Center
Philadelphia, PA
01.1997 - 08.2004
- Set up patients in system by documenting key data, confirming eligibility and verifying insurance benefits.
- Collected payments and co-pays from customers using large variety of insurance programs, adjusting amounts based on specific plan directives.
- Accurately inputted patient and insurance information into company's computer system using [Software].
- Explained financial responsibilities to patients as well as payment options and potential collection procedures imposed upon patients and other responsible parties.
- Imaged and scanned patient and registration documentation into electronic patient record via [System].
- Distributed informational materials, necessary forms and hospital procedures to patients.
- Identified non-participating and out-of-network insurance plans and worked with patients and providers to address situations.
- Answered telephone calls to offer office information, answer questions and direct calls to staff.
- Received, recorded and addressed incoming and outgoing communication via telephone and email.
- Scheduled patient appointments in respective doctors' calendars and followed up with reminder phone calls.
- Carried out front office duties utilizing data entry skills in framework of medical database.
- Organized and maintained patient chart filing system to promote quick data finding for staff.
- Obtained payments from patients and scanned identification and insurance cards.
- Answered phone calls and messages for [Number]-physician [Type] medical facility, scheduling appointments and handling patient inquiries.
- Frequently double-checked patient histories and current information while scheduling follow-ups and other appointments.
- Registered and verified patient records before triage with most up-to-date information.
- Coordinated referrals through insurance and other medical specialists and documented details in patient charts.
- Greeted visitors and initiated triage processes for clients to streamline patient flow.
Education
Associate of Arts - Human Services
Delaware Technical Community College
Dover, DE05.2023
Certificate - Medical Coding
Poly Technical Adult Education
Dover, DE07.2013
No Degree - Emergency Care Attendance
Vocational Certificate- Emergency Care Attendant
Albert Einstein Medical Center TrainingAssociate of Arts - General Studies
Community College of Philadelphia
Philadelphia, PA05.1997
Skills
- Easy Housing
- Data Confirmation
- Background Checks
- Document Verification
- Lease Filing
- Program Eligibility
- Federal Regulations
- Work Orders
- Support Services
- Property Showing
- Maintenance Requests
Certification
- Albert Einstein Emergency Medical Technician with basic meeting of all requirements of the Commonwealth of PA
- Polytech Adult Education- Completion of AAPC Medical Coding Specialist from the State of Delaware
- Certified Housing Inspector, Delaware State Housing Authority - June 2021
Timeline
(Inspector) Recertification Specialist
Delaware State Housing Authority
01.2019 - 12.2021
Assistant Manager
Delaware State Housing Authority
03.2016 - 01.2019
Housekeeper/
Delaware State Housing Authority
06.2014 - 04.2016
Patient Care Information Associate
Virginia Commonwealth University Health System
12.2007 - 07.2010
Patient Registration Representative
Albert Einstein Medical Center
01.1997 - 08.2004
Associate of Arts - Human Services
Delaware Technical Community College
Certificate - Medical Coding
Poly Technical Adult Education
No Degree - Emergency Care Attendance
Vocational Certificate- Emergency Care Attendant
Associate of Arts - General Studies
Community College of Philadelphia
- Albert Einstein Emergency Medical Technician with basic meeting of all requirements of the Commonwealth of PA
- Polytech Adult Education- Completion of AAPC Medical Coding Specialist from the State of Delaware
- Certified Housing Inspector, Delaware State Housing Authority - June 2021
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