Valerie Cervantez

• Answer phones, greet incoming physicians and medical staff
• Build and maintain department meeting calendar
• Prepare communications such as memos, emails, invoices, reports, and other department correspondence
• Create and maintain filing systems, both electronic and physical files for incoming Nurse Practitioners, Physician Assistants, and Scribes
• Perform welcome orientation and tours for all incoming medical staff
• Manage department inbox
• Process various requests such as affiliation letters, physician summary and CRNA reports
• Maintain data entry and tracking for 900+ physicians and medical staff Influenza, PPD, and Covid-19 verifications
• Point of contact for all incoming Nurse Practitioners, Physician Assistants, Scribes, CRNA's, Shadows/Observations
• Ordering of office supplies and organization of all office supplies
• Organize all medical department monthly meetings with correspondence of Medical Staff coordinators
• Correspondence with Medical Board of new physician credentials and privileges
• Auditing of Malpractice records and all coordinators credentialing files
• Proficiency of Microsoft Office applications (Word, Excel, PowerPoint), fax, scan, printing, MSO and multiphone system
• Ability to maintain detailed records, good organizational skills and prioritize workload
• Ability to complete work independently with a high degree of confidentiality and accuracy in a timely manner
• Effective oral and written communication skills and excellent customer service skills

Coordinated new client training orientation

• Creating powerpoint, preparing training materials and voucher issuance.
• Ensure clients have an understanding of their rights and responsibilities as a voucher holder in accordance with laws, rules and regulations of public housing assistance
• Conduct training and guidance to clients on how to conduct a general inspection of unit, safety concerns to be aware of and how to properly submit a inspection complaint/request.
• Issues HCV Program (Vouchers) to applicants made eligible

Owner Services and Inspections

• Document and address inspection complaints, maintain records of client inspection complaints and prepare reports to management.
• Schedule/cancel inspection appointments
• Periodically assisted with home inspections

Rent Adjustment Process for Fresno County

• Schedule and conduct Owner Services training and ensuring Owners and Management CCompany'shave a clear understanding of rent adjustment process and how to properly complete requests forms, 60/90 days notices, California Rent Control Law according to AB-1482 and process time
• Research and review rent adjustment requests/60 day notices from owners and management companies
• Proofread and corrected correspondence and reports for error-free documentation
• Developed Excel spreadsheets, faxed reports and scanned documents to improve organizational workflow.
• Maintained an organized filing system of paper documents and electronic files
• Maintain Department email inbox
• Answer various questions regarding the rent adjustment process, provide status of requests and knowledge of proper forms for a request to clients and owners
• Determine disapproval's of rent adjustment request, update Yardi systems notes, scan necessary documents, mail and email disapproval letters
• Creating and development of standard operator procedures for Rent increase/decrease request
• Provides customer service to the general public, applicants and current clients, property owners, and their agents; answers incoming calls; the admissions process, application status, and rent payments, reporting household changes and provides online applicant portal tech support in a courteous and professional manner and or
• Responds to inquiries regarding Fresno Housing program information
• Responds and resolves applicant and client disputes regarding public housing
• Creating and development of standard operator procedures for Office Assistant II
• Provided administrative support to staff members, including copying and scanning documents, filing paperwork, and ordering supplies.
• Typed, formatted and edited correspondence and other documents
• Routes/directs inquiries to appropriate staff
• Assisted with special projects as needed by researching information on the internet or through other sources.
• Processing of all HCV Program (voucher extensions)
• Provides support in Rent Café to applicants and clients regarding intake certification, annual recertification, password reset and update of email addresses and uploading of documents
• Knowledge of Excel spreadsheets including but not limited to, RFTA Tracker Data Entry/Modification, Rent Adjustments, New Admission Voucher Issuance tracking
• Maintains confidentiality of client information; ensures privacy and maintains security of confidential materials; accountable for consistent adherence to Agency standards regarding the ethical, responsible, and appropriate use, care, and safeguarding of Agency materials, supplies, resources, and other assets

• Greeted visitors and determined nature of business
• Verified visitors' identification cards before allowing access to the building.
• Conducted daily lobby walk through and ensured work area was safe for employees and the public
• Consistently monitored reception area to provide consistently safe, hazard-free environment for customers.
• Maintained a neat reception area by organizing materials and tidying up furniture.
• Reported suspicious individuals to supervisor.
• Provided creative solutions and ideas to management in regards to the lobby for safety updates for employees in accordance with laws, rules and regulations governing safety in the workplace.
• Provided creative solutions and ideas to management in regards to the lobby for safety updates for the general public in accordance with California laws
• Investigated and analyzed client complaints to identify and resolve issues.
• Sorted invoices for accounting department by date stamping and filing by vendor code.
• Answered incoming calls, took messages, and transferred calls to appropriate departments or personnel.
• Scheduled appointments for clients, customers, and other visitors.
• Managed all incoming mail distribution, courier services, faxes, and photocopying documents as requested.
• Provided administrative support to staff members including typing letters, filing documents, and scanning and copying documents when necessary.
• Assisted with special projects assigned by management when required.
• Ensured that all necessary forms were completed accurately prior to submitting them for processing.
• Provided excellent customer service at all times while interacting with both internal and external customers.
• Performed data entry tasks into various computer systems accurately and promptly.
• Distribute and review proper forms according to client's needs
• Provide basic information to callers and applicants regarding Housing Choice Voucher (Section 8) and Low Income Housing
• Review/evaluate documents and advise applicants, clients of the adequacy of material submitted
• Maintains Confidentiality of client information
• Demonstrates knowledge of policies, procedures, goals, objectives, operational entities, requirements and activity as they apply to the assigned organizational entity of the authority
• Demonstrates appropriate judgment, decision making and critical thinking in dealing with various request from clients
• Experienced in serving the public in a high volume and in a fast-paced environment.
• Establish positive working relationship with representatives of community-based organizations, other agencies, agency management, staff and the public

• Schedule appointments for 23 physicians
• Take detailed messages and forward to appropriate staff member
• Verify prescriptions with pharmacies
• Check status of requests for authorizations for surgery, imaging, consultations, medical records request
• Review referrals and schedule with appropriate physician for requested body part
• Process medical records requests
• Provide relayed information from physician for post-op care to patients
• Provide information and medical status updates to Workman's Comp
• Multitasked with scheduling appointments and answering phones
• Knowledge in insurance and orthopedic specialty.

• Assisted with payroll/daily timecard management for 38 substance abuse counselors in the Fresno/Kings County; including PTO, OT, and vacation pay
• Answer phones, provide technical support by troubleshooting on demand to counselors, daily tracking of all employee HR documentation, data entry
• Assist in new hire orientation by providing one and one review with all company required Human Resource documents
• Retrieval of all state required documentation such as National Provider Lookup (NPI), electronic fingerprinting records of The Department of Justice (DOJ) FBI
• Responsible for 450+ clients Medical Verification (MED-RUN) weekly
• Assist management in all special projects, run errands, sort and deliver mail
• Responsible for office ordering and curriculum management
• Microsoft outlook, Word, Tripp, Anasazi (billing), Dropbox, Powerpoint.

• Greeted visitors and provided them with assistance.
• Provide information regarding company services
• Answer inquiries regarding employment and availability of positions within the company
• Schedule, reschedule, and cancel appointments for employees and clients
• Maintained a neat reception area by organizing materials and tidying up furniture.
• Assisted in maintaining office supplies inventory by checking stock to determine inventory level; anticipating needed supplies; placing orders for supplies; verifying receipt of supplies.
• Provided administrative support to staff members including typing letters, filing documents, and scanning and copying documents when necessary.
• Responded to inquiries from internal staff members regarding office operations issues such as mail delivery or office equipment maintenance.
• Updated daily log book with information about visitors entering the premises.
• Schedule applicant interviews along with verifying employment history
• Make sure all employees are up to date with California State requirements as well as company policies and procedures
• Assist applicants with the hiring process as well as online training
• Prepared welcome packages for new hires containing relevant paperwork and other important details.
• Provided excellent customer service at all times while interacting with both internal and external customers.
• Issue office memos on specific changes instructed by office manager
• Review and correct submitted timesheets
• Electronically clock caregivers in and out and update caregiver's weekly mileage
• Prepare Kaiser Reports regarding client billable hours
• Prepare various reports upon request from management
• Sort and distribute incoming mail
• Manage and order inventory of office supplies and equipment.

• Prepared charts for physicians, performed filing, faxing, and data entry
• Responsible for answering a multi-line phone system
• Assisted hospital staff in obtaining patient medical records, processed incoming and outgoing mail
• Processed proper forms for California birth certificates and social security number requests
• Experienced in medical file management system, proficient in Clinstar, HPF
• Knowledge of medical terminology, hospital billing system.