Valerie Charlemagne
West Orange,NJ
Summary
Dynamic Senior Insurance Consultant with a proven track record at ADP, excelling in client satisfaction and retention. Leveraging strong problem-solving and effective time management skills, I consistently resolved complex issues and identified cross-selling opportunities, enhancing service delivery and client relationships. Committed to mentoring and team collaboration for optimal results.
Demonstrates strong analytical, communication, and teamwork skills, with proven ability to quickly adapt to new environments. Eager to contribute to team success and further develop professional skills. Brings positive attitude and commitment to continuous learning and growth.
Overview
15
15
years of professional experience
Work History
Senior Insurance Consultant
Adp- Automated Data Processing
Florham Park, NJ
12.2018 - Current
- Consistently exceeded client service goals and metrics.
- Worked and closes 30-40 emails per day.
- Work with underwriters to expedite policy issuance and resolve outstanding issues.
- Provided exceptional customer service, resolving complex issues and maintaining high levels of client satisfaction.
- Mentored new hires to ensure their success within the company.
- Identified cross-selling opportunities.
Senior Client Care Specialist
Investors Bank
Robbinsville, NJ
01.2015 - 07.2018
- Resolved customer inquiries through effective communication and product
- Worked in a call center environment, answering 50-60 calls per day.
- Managed escalated issues, ensuring timely resolution and customer satisfaction.
- Assist customer will all bank related inquiries.
Supply Chain Analyst
Verizon
Basking Ridge, NJ
07.2010 - 03.2013
- Ensured timely delivery of products to customers by closely monitoring order fulfillment processes and addressing any issues promptly.
- Resolve all inquiries and respond to all emails in a timely fashion.
- Process refunds, submit claims for shipping carriers for lost/stolen items.
- Work with inventory Trouble Ticket System(ITTS) to resolve issues and discrepancies submitted by the CSR on the filed.
- Communicate with warehouse and vendors to solve discrepancies.
Education
Bachelor - Public Administration
Kean University
Union, NJSkills
- Effective time management
- Data analysis capabilities
- Conflict resolution techniques
- Customer service
- Licensed insurance agent
- Customer follow-up
- Client relations
- Client retention
- Teamwork and collaboration
- Problem-solving
- Attention to detail
- Multitasking Abilities
- Reliability
- Critical thinking
- Organizational skills
- Active listening
Timeline
Senior Insurance Consultant
Adp- Automated Data Processing
12.2018 - Current
Senior Client Care Specialist
Investors Bank
01.2015 - 07.2018
Supply Chain Analyst
Verizon
07.2010 - 03.2013
Bachelor - Public Administration
Kean University