Summary
Overview
Work History
Education
Skills
Timeline
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Valerie Chavez

Summary

Well-organized professional equipped with varied experiences in administrative roles. Driven to increase overall efficiency while maintaining filing systems and screening and answering numerous phone lines daily.

Overview

11
11
years of professional experience

Work History

Supervisor

The UPS Store
09.2021 - Current
  • Organized, maintained and updated information in computer databases.
  • Handled assignments independently with good judgement and critical thinking skills.
  • Operated multi-line telephone system to answer and direct high volume of calls.
  • Collected credit card payments, processed transactions and updated relevant records.
  • Supported office efficiency by performing clerical tasks such as data entry, photocopying, scanning, and faxing documents.
  • Interacted with vendors, contractors and professional services personnel to receive orders, direct activities, and communicate instructions.
  • Handled sensitive information with discretion while maintaining strict confidentiality standards.
  • Mentored newly hired employees on operating equipment and safety and developed training manual to use for reference.
  • Collected, arranged, and input information into database system.
  • Maintained overall safe work environment with employee training programs and enforcement of safety procedures.

Store Manager

The UPS Store
02.2019 - 09.2021
  • Supervised guests at front counter, answering questions regarding products.
  • Conducted regular performance reviews for staff members, providing constructive feedback and opportunities for growth.
  • Reported issues to higher management with great detail.
  • Assisted with hiring, training and mentoring new staff members.
  • Addressed customer complaints promptly and professionally, resolving issues to maintain positive relationships with clientele.
  • Developed and implemented successful staff incentive programs to motivate employees.
  • Managed daily operations to ensure smooth functioning of the store, maintaining a clean, safe environment for customers and employees.
  • Scheduled employees for shifts, taking into account customer traffic and employee strengths.
  • Managed inventory control, cash control, and store opening and closing procedures.

Sales Associate

The UPS Store
10.2017 - 02.2019
  • Delivered energetic responses to customers in-store and by telephone, going above and beyond to serve needs.
  • Minimized wait times for customers during peak hours, maintaining a high level of customer satisfaction.
  • Volunteered for extra shifts during holidays and other busy periods to alleviate staffing shortages.
  • Stocked merchandise, clearly labeling items, and arranging according to size or color.
  • Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
  • Participated in team meetings and training sessions regularly for continuous professional development within the retail industry.
  • Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
  • Provided positive first impressions to welcome existing, new, and potential customers.
  • Accurately processed POS transactions, returning coin, currency, payment cards, and receipts to customers.
  • Demonstrated respect, friendliness and willingness to help wherever needed.
  • Excellent communication skills, both verbal and written.

Fulfillment Associate

Amazon
11.2016 - 08.2017
  • Operated equipment such as pallet jacks and hand trucks to move heavy boxes.
  • Pulled merchandise from inventory storage and documented quantities to maintain accuracy.
  • Examined incoming and outgoing shipments to check accuracy and identify damages and quality standards.
  • Demonstrated adaptability by cross-training in multiple job functions within the fulfillment center.
  • Operated forklifts and pallet jacks to safely transport and manage materials to and from warehouse.
  • Prepared and organized envelopes, packages, containers, and pallets with correct merchandise counts.
  • Labeled boxes, crates and containers with accurate order information, destinations and codes to minimize shipping errors.

Night Stocker

Target
06.2013 - 03.2016
  • Contributed to a safe working environment by adhering to safety regulations during overnight shifts.
  • Readied items for sales floor stocking by affixing tags and preparing shelf labels.
  • Disposed of damaged or defective items or coordinated returns to vendors for covered items.
  • Removed all boxes and related trash from sales floor and processed through compactors.
  • Used dollies and pallet jacks to unload and organize merchandise from delivery trucks.
  • Kept work areas neat, clean and free from debris.
  • Scanned shelves and product cases to locate expired, outdated, and spoiled items.
  • Stocked shelves to match planogram images and instructions.
  • Unloaded arriving product stock and moved to store display areas.
  • Conducted daily inventory counts and verified accuracy of product levels.
  • Transported merchandise to sales floor and replenished out-of-stock and low-stock items.

Education

Austin Community College
Austin, TX

High School Diploma -

W.Charles Akins High School
Austin, TX
05.2004

Skills

  • Staff Management
  • Good Telephone Etiquette
  • Computer Skills
  • Data Entry
  • Fluent in Spanish
  • Microsoft Word
  • Organization
  • Google Drive
  • Multitasking
  • Training and mentoring
  • Schedule Management
  • Spreadsheet tracking
  • Bank Deposits
  • Microsoft Office
  • File Management
  • Billing and Invoicing
  • Payment Processing
  • Multi-Line Telephone Systems
  • Technical Support

Timeline

Supervisor

The UPS Store
09.2021 - Current

Store Manager

The UPS Store
02.2019 - 09.2021

Sales Associate

The UPS Store
10.2017 - 02.2019

Fulfillment Associate

Amazon
11.2016 - 08.2017

Night Stocker

Target
06.2013 - 03.2016

Austin Community College

High School Diploma -

W.Charles Akins High School

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Valerie Chavez