Valerie Chicha
Roseville,OH
Summary
With years of customer service and 2 years of collections I am capable of providing customers with what they need. Providing a customer with good communication, understanding, and planning skills giving them the best results possible.
Overview
16
16
years of professional experience
Work History
Certified Collection Trainer
RNR Tire Express
Zanesville, OH
03.2022 - Current
- Certified Collection Trainer/ Account Manager
- This position is a collection-based position. Managing 500+ accounts at our Zanesville, Ohio location. I remotely assist other locations with training, delinquency, and trouble shooting tough accounts.
- We maintain delinquent accounts, approve new financing through a verification process and are required to achieve company expectations weekly.
- The position is computer based
- I have gained more Microsoft excel skills, RAM software skills, office management, organization, and team building.
Case Manager
Pickaway Area Recovery Services
Zanesville, OH
07.2021 - 02.2022
- I was responsible for daily tasks such as making sure clients follow their day-to-day schedule, help them make phone calls to outside entities such as attorneys, job and family services, and making doctor appointments
- I also assisted in billing for life skills groups and co-facilitate them
- I assisted the house manager in day-to-day tasks such as faxing paperwork, new client intakes, and uploading to our billing system
- I assisted clients with after care plans such a living arrangement, fines, warrant blocks
- I was responsible for doing urine drug screens on clients and faxing any necessary paperwork to case workers and managers at other facilities.
- This job sadly came to an end when the location I was working in closed down.
Warehouse Worker
AutoZone Distribution Center
Zanesville, OH
11.2018 - 08.2019
- I worked as an inbound associate receiving products. We were required to make daily rates and this position was more physical.
Key Holder Supervisor
Family Video Movie Club
Zanesville, OH
11.2011 - 08.2012
- Customer service, money management, inventory, merchandising, team building and leadership.
Key Holder Supervisor
Charlotte Russe
Canton, OH
09.2010 - 09.2011
- Customer service, money management, inventory, merchandising, team building and leadership.
Assistant Manager
Carters Childrens retail
Medina, OH
06.2009 - 03.2010
- I started as a sales associate then was promoted in about two to three months to a supervisor
- Customer service, money management, inventory, merchandising, team building and leadership.
- I traveled to assist opening new stores and helped other locations.
Sales associate and Stock room associate
Tj maxx
06.2008 - 05.2009
- Customer service, receiving, and merchandising new product, and money management.
Education
High School Diploma -
Philo High School
Duncan Falls, OH05-2024
Skills
- I have great communication skills, customer service/care, team leadership, money management, and office organization I have had the opportunities to travel, manage businesses, get extensive training in computer/office/account management, received training to provide great customer experience/care, and offer my assistance to go through hiring processes with other management for their business I am very trainable, focused, and love learning new skills to help myself grow as an employee and individual
References
- Brent Moore, 740-868-9467
- Jeniffer Hanson, 740-616-6126
- Peggi Cater, 740-252-7204
Timeline
Certified Collection Trainer
RNR Tire Express
03.2022 - Current
Case Manager
Pickaway Area Recovery Services
07.2021 - 02.2022
Warehouse Worker
AutoZone Distribution Center
11.2018 - 08.2019
Key Holder Supervisor
Family Video Movie Club
11.2011 - 08.2012
Key Holder Supervisor
Charlotte Russe
09.2010 - 09.2011
Assistant Manager
Carters Childrens retail
06.2009 - 03.2010
Sales associate and Stock room associate
Tj maxx
06.2008 - 05.2009
High School Diploma -
Philo High School
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