Summary
Overview
Work History
Education
Skills
Work Availability
Timeline
Hi, I’m

Valerie Chin

Daly City,CA
Valerie Chin

Summary

Driven and customer-focused, leveraged exceptional service skills at O’Reilly Auto Parts to enhance satisfaction and streamline operations. Expert in GPS navigation and inventory management, significantly reduced waste while maintaining a positive attitude. Achieved notable sales growth through meticulous attention to detail and teamwork, embodying reliability and efficiency in fast-paced environments.

Overview

2025
years of professional experience

Work History

Amazon Flex

Delivery Driver

Job overview

DoorDash

Delivery Driver

Job overview

Cassie Joy Travels

Travel Consultant

Job overview

O’Reilly Auto Parts

Retail Service Specialist Manager
08.2023 - Current

Job overview

  • Attended to customer complaints and processed product return or replacement requests.
  • Unloaded delivery trucks and safely transported goods from stockroom to assigned floor.
  • Streamlined inventory management for improved product availability and reduced waste.
  • Kept customer spaces clean, neat and organized for maximum appeal.
  • Assisted customers in making informed purchase choices and selecting products.
  • Fulfilled customers' special requests for merchandise and delivery times.
  • Protected products from damage by using proper packaging and bagging techniques.
  • Coordinated efficient product deliveries to meet customers' demands.
  • Trained new employees in company procedures, ensuring smooth onboarding and successful integration into the team.
  • Contributed to positive teamwork dynamics by pitching in whenever needed, supporting colleagues during busy periods or staff shortages.
  • Collaborated with team members to achieve sales targets consistently and efficiently.
  • Handled customer inquiries, resolving issues promptly and professionally.
  • Monitored stock levels proactively throughout shifts—anticipating restocking needs before items depleted—to avoid disappointing customers searching for specific sizes or colors.
  • Utilized upselling techniques to maximize revenue potential while meeting customer needs effectively.
  • Processed customer payments, generated bills, and filled out warranty cards.
  • Provided personalized recommendations tailored towards individual shopper preferences by drawing upon an extensive understanding of available merchandise selections.
  • Enhanced customer satisfaction by providing exceptional service and expert product knowledge.
  • Conducted regular inventory audits for accurate stock tracking and reordering when necessary.
  • Maintained clean, safe, and visually appealing retail spaces aligning with company guidelines and standards for presentation excellence.
  • Implemented loss prevention strategies to minimize theft and protect store assets.
  • Tracked stock availability to order supplies for timely stock replenishment.
  • Demonstrated product functions for customers to help evaluate possibilities.
  • Coordinated sales floor activities to optimize customer flow and ensure that all shopping areas remained clean, well-stocked, and visually inviting throughout daily operations.
  • Processed transactions accurately using point-of-sale systems, maintaining cash handling integrity.
  • Assisted in visual merchandising efforts, creating attractive displays that drove sales growth.
  • Managed returns process efficiently by adhering to store policies while ensuring customer satisfaction in all cases of merchandise exchange or refund requests.
  • Overcame objections by asking lifestyle questions and creating value for customers.
  • Served as a knowledgeable resource for both customers and coworkers, sharing expertise regarding products and services offered within the store environment.
  • Delivered prompt assistance at check-out stations during high-volume shopping times, reducing wait time for customers seeking finalizing purchases.
  • Organized and understood goals, sales and requirements of site floor.
  • Provided expert guidance in operational organization, process execution and floor efficiency.
  • Handled product zoning, organization and stocking with extreme detail and customer awareness.
  • Distributed keys to correct employees on accurate employment timeline.
  • Exercised rigorous guest-first fundamentals.
  • Managed order fulfillment and organization of online and promotional package orders.
  • Advised team members on positioning and display of clothing items and accessories to promote highest sales numbers possible.
  • Provided information on proper seasonal and era-based fashion trends to floor and team members.
  • Set clear goals for team members and assured accountability with positive reinforcement to change behaviors.
  • Maintained focus during busy times and delegated tasks to employees to keep business running smoothly.
  • Implemented daily operating procedures to keep store clean, adequately stocked, and well-organized.
  • Volunteered for extra shifts during holidays and other busy periods to alleviate staffing shortages.
  • Effectively allocated tasks during high-traffic times to keep operations running smoothly and employees focused.
  • Walked through department multiple times each shift to evaluate and correct issues such as cleaning and stock replenishment needs.
  • Maintained clean, adequately stocked, and organized store by streamlining daily operations and introducing new procedures.
  • Educated staff on strategies for handling difficult customers and challenging situations.
  • Marked-down clearance items and relocated merchandise to proper store areas.
  • Trained newly hired sales team in upselling techniques.
  • Examined incoming inventory, merchandised shelves and prevented shrinkage.
  • Mentored new sales associates to contribute to store's positive culture.
  • Developed and nurtured lasting relationships with clients through dedicated assistance, issue resolution and active listening.
  • Researched issues to obtain appropriate answers to customer inquiries.
  • Kept close eye on department employees and customers to assess theft risks and maintain loss prevention goals.
  • Decreased inventory shrinkage, drive-off and daily cash discrepancies by closely monitoring daily operations.
  • Successfully drove new product lines to increase annual profits by Number%.
  • Managed and motivated employees to be productive and engaged in work.
  • Accomplished multiple tasks within established timeframes.
  • Maintained professional, organized, and safe environment for employees and patrons.
  • Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
  • Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.

Education

El Camino High School
South San Francisco, CA

General

University Overview

Skills

  • Positive Attitude
  • Customer Service
  • Valid Driver's License
  • Teamwork and Collaboration
  • Attention to Detail
  • Time Management
  • Dependable and reliable
  • Punctual and Reliable
  • Problem-Solving
  • Safe Driving
  • Time management skills
  • Loading and unloading
  • GPS and route planning
  • Clean Driving Record
  • Route Management
  • Safe Driving Record
  • GPS Navigation
  • Order picking and processing
  • Roads and highways knowledge
  • GPS Operation
  • Vehicle Cleaning and Maintenance
  • Stocking and Inventory
  • Traffic laws knowledge
  • Forklift Operation
  • Shipping and packaging
  • Complex Problem-Solving
  • Quality Assurance
  • Dispatch Communication
  • Client Relationship Management
  • Order Verification
  • Familiarity with DOT regulations
  • Shopping Orders
  • Current CDL license
  • Package scanning
  • Courteous and polite demeanor
  • Responsible driver
  • Point of sale system
  • Pallet jack and hand truck operation
  • Local Delivery
  • Multitasking
Availability
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Timeline

Retail Service Specialist Manager
O’Reilly Auto Parts
08.2023 - Current
Delivery Driver
Amazon Flex
Delivery Driver
DoorDash
Travel Consultant
Cassie Joy Travels
El Camino High School
General

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Valerie Chin