Valerie Christian

- Handled customer concerns and inquires in a courteous and efficient manner.

- Demonstrated excellent communication skills both verbal and written, in order to effectively interact with customers.

- Maintained knowledge of company products to provide helpful suggestions and recommendations to customers.

- Adhered to company policies and procedures while providing superior service

- Participating in team meetings to discuss new ideas for improving the overall quality of customer service provided

- Provided excellent customer service to a diverse group of clients, building strong relationships and ensuring high levels of satisfaction

- Handled escalated situations calmly while

maintaining positive interactions with customers through the process

- Demonstrated ability to work independently supervision while meeting daily objectives and goals set by senior managers

- Trained new employees in customer service procedures and best practices, increasing team effectiveness and efficiency