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Dynamic Quality Analyst with a proven track record at Huron, enhancing software performance and usability through meticulous quality assurance and testing documentation maintenance. Excelled in cross-departmental roles, demonstrating exceptional data analysis skills and a knack for impactful feedback and training. Spearheaded quality improvements, leveraging expertise in QC testing and project management to drive continuous advancement.

More than 10 years of successful experience in technical customer service and support with recognized strengths in communication, problem-solving and trouble-shooting, and delivering excellent customer service in fast paced ever changing environment. Possess solid computer skills. Excellent working knowledge using both IBM and Mac systems; Microsoft Office, Android, iOS and Windows. Ability to multitask using several systems at once. A team player, acknowledged as Quality Employee of the Month twice.
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Detail-oriented individual with exceptional communication and project management skills. Proven ability to handle multiple tasks effectively and efficiently in fast-paced environments. Recognized for taking proactive approach to identifying and addressing issues, with focus on optimizing processes and supporting team objectives.
Thorough team contributor with strong organizational capabilities. Experienced in handling numerous projects at once while ensuring accuracy. Effective at prioritizing tasks and meeting deadlines.
Pursuing full-time role that presents professional challenges and leverages interpersonal skills, effective time management, and problem-solving expertise.

Ambitious Quality Analyst with track record of dependability and leadership. Knowledgeable in QA methodology with proven history of reducing errors to increase quality. Proficient in preparing test cases, plans, and scripts. Dedicated to analyzing and resolving defects.

Focused Quality Analyst experienced in developing and executing manual and automated test cases. Highly proficient in testing tools, systems and software.

Engaging Quality Control Analyst with excellent collaboration and troubleshooting skills. Highly effective in working with clients, peers and professionals. Experienced in inspections and mentoring others.

Proven Quality Analyst at Carelon Global Solutions, adept in data analysis using tools like MS Excel and fostering development team collaboration. Achieved significant improvements in product quality through root cause analysis and feedback integration, showcasing a blend of technical proficiency and team development skills. Certified in White Belt, demonstrating a commitment to quality excellence.

Valerie Cole

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Quality Analyst

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Associate of Science - Computer Service

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Quality Analyst

Associate of Science - Computer Service

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