Valerie Coleman
Joliet,IL
Summary
Knowledgeable Transportation and Distribution professional with exemplary skills in customer service, scheduling and time management. Dedicated leader with team-oriented mentality. Proven history of adaptability and resourceful problem-solving.
Overview
23
23
years of professional experience
Work History
Truck Dispatcher
Maritime Delivery Services
07.2018 - 04.2023
- Monitored and tracked status of shipments in transit to confirm on-time delivery.
- Created delivery routes and optimized plans for traffic, road conditions, and other factors.
- Coordinated driver dispatch to accomplish daily delivery requirements.
- Checked that each scheduled route was appropriately covered by delivery drivers.
- Coordinated dispatching of 25 drivers to accomplish daily delivery requirements.
- Handled incoming calls and emails from customers regarding issues with deliveries.
- Worked closely with customers to effectively resolve issues and complaints.
- Coordinated closely with other departments to facilitate smooth delivery operations.
- Oversaw and enforced compliance with all safety regulations and DOT regulations.
- Provided training and guidance to new dispatchers.
- Utilized dispatch software to enter customer orders, deliveries and receipts.
- Scheduled deliveries and pickups according to customer needs.
- Monitored vehicle locations to coordinate timely arrivals.
- Coordinated schedules for optimal coverage of daily workload and adjusted quickly to changing demands.
Terminal Manager
TRANSInternational
01.2017 - 07.2018
- Facilitated delivery of dispatched loads by assigning boards and developing contingency plans.
- Fielded customer complaints and comments and rectified issues.
- Directed and monitored tracking, routing and dispatching transportation vehicles.
- Hired, trained and educated new employees to improve company performance and efficiency.
- Performed human resource-related tasks by interviewing and hiring employees, performing payroll functions and evaluating drivers.
- Planned freight loads and coordinated with drivers to achieve accurate, timely delivery of products.
- Monitored employee performance and productivity.
- Promoted safety programs throughout terminal by conducting meetings and communicating safety program messages.
- Set terminal budgets and set goals to adhere to plans.
- Generated profit and loss statements and financial overviews.
Customer Service Representative
Morton Salt
03.2014 - 09.2017
- Received, entered and managed customer purchase orders in SAP from order receipt to shipment/delivery of product
- Served as a CS&L with both internal and external customers, providing Supply Chain and Logistics Expertise.
- Present ideas and supporting analysis to customers and internal partners to maximize logistical and process efficiencies with a focus on balancing service and cost.
- Ensure customer satisfaction through processing complaints, responding to inquiries, providing shipment status.
- Proactively working with customers by making information seeking contact, inquiring on satisfaction levels, analyzing order patterns, shipping alternatives, additional information, etc.
- Investigate and support implementation of proactive methods for continuous improvement by participating in data analysis and forming corrective action plans.
- Ability to lead small to moderate size projects or initiatives.
- Go to employee to participate in on the job training/job shadowing with new employees.
- Core member of the starting team to implement a cross functional training program and incentive program for employees.
Dealer Trade Manager/Receptionist
Continental Honda
06.2000 - 10.2012
- Built a rapport with Honda dealerships around the country to help access larger variety of high demand product
- Proven leadership in trade techniques that streamline operations and add to profits
- Managed client relations
- Assisted coworkers and staff members with special tasks on daily basis.
- Managed paper and electronic filing systems by routing various documents, taking messages and managing incoming and outgoing mail.
- Completed forms, reports, logs and records
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Answered phone promptly and directed incoming calls to correct offices.
- Managed multiple tasks and met time-sensitive deadlines.
Education
General Studies
College of DuPage
Glen Ellyn, ILSkills
- Geographical Awareness
- Efficient Time Management
- Strong Communication Skills
- Effective Decision Making
- Freight Rate Negotiation
- Adaptability and Flexibility
- Multitasking Abilities
- Industry Networking
- Transportation Management Systems
- Attention to Detail
- Data Entry Accuracy
Timeline
Truck Dispatcher
Maritime Delivery Services
07.2018 - 04.2023
Terminal Manager
TRANSInternational
01.2017 - 07.2018
Customer Service Representative
Morton Salt
03.2014 - 09.2017
Dealer Trade Manager/Receptionist
Continental Honda
06.2000 - 10.2012
General Studies
College of DuPage
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