Valerie Cordova
Magnolia,TX
Summary
Proven skills in promoting products and boosting revenue by connecting with customers and effectively communicating sales recommendations. Well-organized, reliable and experienced in setting up displays, restocking shelves and supporting in-store customers with knowledgeable assistance. Enhance store loyalty with unparalleled support.
Overview
7
7
years of professional experience
5
5
years of post-secondary education
Work History
Online Personal Shopper
HEB Grocery Store
Houston, Texas
08.2021 - Current
- Created personalized shopping experiences for each customer.
- Maintained accurate records of orders, returns, exchanges and payments.
- Provided detailed product information to customers.
- Assisted in selecting items according to customer preferences.
- Provided excellent customer service by responding promptly to inquiries and complaints.
- Exceeded customer expectations consistently as evidenced by highest feedback ratings, frequent repeat customers, and increasingly high tips.
- Bagged groceries carefully to keep products in perfect condition, separated fragile products and kept frozen and perishable foods cold or fresh.
- Assisted teammates with daily tasks during peak periods.
Shoe Sales Associate
Dillard's
Houston, Tx
02.2019 - 05.2020
- Followed company policies and procedures in order to provide excellent customer service.
- Processed customer payments using cash register or point-of-sale system.
- Utilized point-of-sale systems to process transactions accurately and efficiently.
- Ensured that all merchandise was accurately priced and tagged with labels.
- Assisted customers with finding the right size, style, and color of shoe.
- Collaborated closely with management team to review sales goals and objectives.
- Greeted customers in a friendly and professional manner.
- Performed daily opening and closing procedures including setting up registers, counting money in drawers.
- Maintained a high level of professionalism at all times while interacting with both internal staff members and external customers.
- Organized shelves and displays to maintain a neat and orderly store environment.
- Seated customer to measure feet and properly fit with correct size shoes.
- Operated cash register, scanned items, bagged merchandise and properly handled methods of payment to facilitate accurate sales transactions.
Flexible Fulfillment shopper
Target
Houston , Tx
10.2018 - 02.2019
- Communicated effectively with vendors regarding product ordering needs.
- Maintained a clean, organized work area to ensure customer satisfaction.
- Processed payments and returns accurately and promptly.
- Stocked shelves with new products and reorganized existing displays as necessary.
- Assisted colleagues in completing assigned tasks in a timely manner.
- Tracked inventory levels to ensure adequate stock availability for shoppers.
- Shopped at customer's chosen store, verified replacement items, selected freshest fruit, produce, and meat, and delivered groceries on-time to exact location specified.
- Completed pickup and shopping orders for customers within local area.
- Managed client communications through email, phone, and messaging apps, ensuring timely responses.
Education
BBA - Business Administration
University of Houston
Houston, TX 09.2020 - 05.2023
Associate of Arts - English Literature
Lone Star College
Houston, TX 08.2018 - 08.2020
Skills
- Order management
- Product selection
- Payment processing
- Inventory tracking
- Sales analysis
- Effective communication
- Customer service expertise
- E-commerce
- Product picking
- Upbeat and outgoing attitude
Timeline
Online Personal Shopper
HEB Grocery Store
08.2021 - Current
BBA - Business Administration
University of Houston
09.2020 - 05.2023
Shoe Sales Associate
Dillard's
02.2019 - 05.2020
Flexible Fulfillment shopper
Target
10.2018 - 02.2019
Associate of Arts - English Literature
Lone Star College
08.2018 - 08.2020
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