Summary
Overview
Work History
Education
Skills
Timeline
Generic

Valerie Coron

Decatur,GA

Summary

Proactive professional specializing in customer service and team leadership. Recognized for improving operational efficiency and customer satisfaction through strong communication and time management abilities.

Overview

11
11
years of professional experience

Work History

Assistant Manager

Shanes Rib Shack
Atlanta, GA
02.2024 - Current
  • Monitored inventory levels and communicated supply needs to prevent shortages.
  • Ensured consistent compliance with health and safety regulations.
  • Resolved customer inquiries and service issues promptly and effectively.
  • Supervised staff, delivering training on best practices and safety protocols.
  • Managed daily restaurant operations, ensuring smooth service flow.
  • Implemented promotional activities to boost customer engagement.
  • Coached team members on food safety, sanitation, and upselling techniques.
  • Maintained detailed records of sales transactions and daily shift reports.

Manager

Duluth Rexall Grill
Duluth, Georgia
06.2019 - 02.2024
  • Managed daily restaurant operations to ensure efficient service flow.
  • Supervised and trained staff on customer service and safety protocols.
  • Coordinated inventory management to maintain optimal stock levels.
  • Analyzed financial reports to monitor budget constraints and expenses.
  • Resolved customer complaints professionally to sustain positive guest relationships.
  • Communicated effectively with guests and employees to foster a welcoming environment.
  • Ordered supplies while adhering to budget guidelines for cost control.
  • Performed regular inspections of dining area for cleanliness and safety compliance.

Technical Assistant Representative

Peak-Ryzex
Alpharetta, Georgia
09.2017 - 06.2019
  • Assisted customers with inquiries and provided product information.
  • Resolved customer complaints through effective communication and problem-solving.
  • Processed orders and managed returns efficiently using company systems.
  • Maintained accurate records of customer interactions and transactions.
  • Utilized feedback to enhance customer satisfaction and service quality.
  • Participated in team meetings to discuss service strategies and improvements.
  • Provided excellent customer service to resolve customer complaints in a timely manner.
  • Remained calm and professional in stressful circumstances and effectively diffused tense situations.
  • Developed strong customer relationships to encourage repeat business.
  • Maintained detailed records of customer interactions, transactions and comments for future reference.
  • Performed administrative tasks such as filing paperwork, updating databases and generating reports.
  • Asked probing questions to determine service needs and accurately input information into electronic systems.
  • Tracked orders from start to finish to ensure timely delivery of goods or services.
  • Conducted regular follow-up calls with customers after resolving their issues.
  • Updated databases with new and modified customer data.
  • Increased customer satisfaction ratings by effectively answering questions, suggesting effective solutions, and resolving issues quickly.

IT Recruiter

Matrix Resources
Atlanta, GA
08.2014 - 06.2017
  • Sourced candidates via job boards and social media platforms to attract top talent.
  • Collaborated with hiring managers to clarify role requirements and expectations.
  • Conducted initial screenings to evaluate candidate qualifications and cultural fit.
  • Coordinated interviews between candidates and hiring teams, ensuring smooth communication.
  • Developed precise job descriptions outlining responsibilities and required skills.
  • Maintained a comprehensive database of potential IT candidates from various sources.
  • Assessed technical skills through assessments and interviews to ensure competency.
  • Negotiated salary and benefits packages in alignment with company policies.

Education

Some College (No Degree) - Nursing

Gwinnett Technical College
Lawrenceville, GA

Skills

  • Time management
  • Customer service
  • Effective communication
  • Attention to detail
  • Problem solving
  • Restaurant operations
  • Inventory management
  • Staff supervision
  • Customer engagement

Timeline

Assistant Manager

Shanes Rib Shack
02.2024 - Current

Manager

Duluth Rexall Grill
06.2019 - 02.2024

Technical Assistant Representative

Peak-Ryzex
09.2017 - 06.2019

IT Recruiter

Matrix Resources
08.2014 - 06.2017

Some College (No Degree) - Nursing

Gwinnett Technical College

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