Valerie A Coyner
Summary
Collaborative leader with dedication to partnering with coworkers to promote engaged, empowering work culture. Documented strengths in building and maintaining relationships with diverse range of stakeholders in dynamic, fast-paced settings.
Overview
14
14
years of professional experience
1
1
Certification
Work History
OMHC Assistant Manager
Arundel Lodge, Inc
04.2019 - Current
- Coordinate and supervise daily operations and activities
- Assist with policy compliance and coordinate staff meetings and policy changes
- Document personal and insurance information, and verify insurance coverage and billing
- Ensures that customer service standards are met
- Uses EMR for scheduling, and payroll software
- Works with executives to set goals and objectives
- Hires and onboard new administrative staff
- Makes sure regulations, guidelines and standards are followed
Front Desk, Receptionist
Arundel Lodge, Inc
12.2016 - 04.2019
- Coordinate providers schedules
- Schedule/ Reschedule appointments as needed
- Ensure persons served have appointments scheduled in a timely manner
- Input important client information into the computer
- Consistently answer a multiline telephone system
- Maintain professional relationships with persons served
- Coordinate travel arrangements for persons served
- Collect co-pays on insurance for patient's visits.
Office Assistant/ Front Desk
The Orthopedic and Sports Medicine Center
10.2013 - 12.2016
- Perform insurance verifications to ensure all patients were covered
- Organize payment plans and educated uninsured patients about our self-pay policy
- Provide general business support for the physician clinics
- Create and organize charts for new and established patients
- Collect copayments, deductibles and bad debt balances
- Accurately enter patient information and scan documents with a high sense of confidentiality
- Check in patients for their appointments with a close attention to detail
- Make appointments for patients at the patients or physicians request
- Obtain, fax and scan documents at the physicians request
- Maintain office organization by ordering supplies, stocking cabinets and ensuring all machines are working such as faxmachines and computers
Patient Services Coordinator
The Johns Hopkins Hospital
01.2010 - 02.2012
- Coordinated lab testing for kidney donor candidates
- Scheduled patients for consultations with the MD team
- Educated potential donors about the kidney transplant process
- Followed up on lab results in a timely manner
- Successfully managed a high volume of calls from potential kidney donors and always returned calls same-day
- Consistently communicated with RN's regarding the status of their patients
- First point of contact for potential donors while recognizing the importance of first impressions
Education
Associate of Arts - Medical Billing And Coding
DeVry University
Online01.2025
High School Diploma - General Studies
Southern Senior High School
2006
Skills
- Possess excellent interpersonal and communication skills, phone manner and office etiquette
- Strong Organizational Skills
- Knowledge and working experience of
- Microsoft Office; Proficient in MSWord, EXCEL and PowerPoint
- Enjoy working with the public and in a team environment
- Flexible schedule
- Ability to self-manage and self-motivated
Certification
Non Violent Crisis Intervention
CPR Certified
Timeline
OMHC Assistant Manager
Arundel Lodge, Inc
04.2019 - Current
Front Desk, Receptionist
Arundel Lodge, Inc
12.2016 - 04.2019
Office Assistant/ Front Desk
The Orthopedic and Sports Medicine Center
10.2013 - 12.2016
Patient Services Coordinator
The Johns Hopkins Hospital
01.2010 - 02.2012
Associate of Arts - Medical Billing And Coding
DeVry University
High School Diploma - General Studies
Southern Senior High School
Similar Profiles
IJEOMA JAMES ONWUKAIJEOMA JAMES ONWUKA
Behavioral Health Rehabilitation Specialist at ARUNDEL LODGE BEHAVIORAL HEALTHBehavioral Health Rehabilitation Specialist at ARUNDEL LODGE BEHAVIORAL HEALTH
Darius Walton-CoatesDarius Walton-Coates
Pathology Lab Assistant at Anne Arundel Medical SystemPathology Lab Assistant at Anne Arundel Medical System
Sarah CullersSarah Cullers
Special Education Teacher at Anne Arundel County Public SchoolsSpecial Education Teacher at Anne Arundel County Public Schools
Alishia DumasAlishia Dumas
Assistant Property Manager/ Floating Assistant Property Manager at Mission Rock ResidentialAssistant Property Manager/ Floating Assistant Property Manager at Mission Rock Residential
David StokesDavid Stokes
Wine Manager/Spirits Manager/Beer Manager/Assistant Store Manager at Total and Wine and MoreWine Manager/Spirits Manager/Beer Manager/Assistant Store Manager at Total and Wine and More