Valerie Creason
Fithian,IL
Summary
Highly-motivated team member with desire to take on new challenges. Strong work ethic, adaptability, and exceptional interpersonal skills. Adept at working effectively unsupervised, and quickly mastering new skills.
Overview
33
33
years of professional experience
Work History
Certified Epic Kaleidoscope Trainer
Christie Clinic Department of Ophthalmology
Champaign , IL
2020.09 - Current
- Developed training materials and conducted onboarding sessions for new hires of Physicians and team members
- Conducted continuing education sessions for existing Epic users, providing individual and group instruction as needed.
- Assisted with designing and implementing education programs to ensure effective use of the Epic system.
- Strong knowledge of how Epic functions in the office setting by provider, ophthalmic assistants, patient service representatives and billing departments
- Provided on site coaching and oversite of newly trained team members when a new facility went live in patient care
- Intimate knowledge of Epic workflows for clinical team members
- Strong knowledge in workflows of how the integrated Ophthalmic testing equipment (Zeiss OCT, IOL Master, Humphrey visual field, Atlas Corneal topographer, Canon Fundus camera, and Accutome AB Scan) works with Epic and can quickly troubleshoot equipment malfunctions or technical issues related to the Ophthalmic devices
- Strong knowledge of the referral process between departments and facilities
- Served as a liaison between Christie Ophthalmology team, Christie IT staff and Carle's Kaleidoscope team to maintain the best product to user
- Devised programs to develop executive potential among employees in lower-level positions.
- Recommended changes or modifications based on feedback received from end-users regarding functionality or design elements.
Ophthalmic Technician
Christie Clinic
Champaign , IL
1999.10 - Current
- Performed visual acuity tests, tonometry, refraction, observed pupils,and extra-ocular movements to check patient status. and other vision test
- Operated diagnostic instruments such as optical coherence tomography and fundus cameras.
- Collected data from visual field testing, retinal imaging, corneal topography.
- Assisted Ophthalmologists with patient examinations and surgeries.
- Administered eye drops to patients as directed by physician.
- Troubleshot equipment malfunctions or technical issues related to Ophthalmic devices
- Transferred knowledge by training ophthalmic assistants, technicians and interns.
- Sent patient prescriptions to pharmacies and scheduled future appointments.
- Assisted during in-office surgical procedures and collected ultrasound images.
- Verified insurance coverage for services provided at the practice.
- Referred patients to internal departments and outside facilities for needed care according to availability, urgency and insurance authorization guidelines.
Ophthalmology Department Coordinator
Christie Clinic, Internal Medicine
Champaign , IL
2007.05 - Current
- Supervised 8 employees in the Ophthalmology department and delegated each one with tasks and responsibilities.
- Department liaison team members and physicians
- Trained employees on new processes or procedures as needed.
- Resolved customer complaints in a timely manner.
- Provided coaching and mentoring support to team members.
- Delegated tasks appropriate to individual employees to provide development opportunities.
- Investigated potential problems or discrepancies reported by team members.
- Maintained detailed records of employee attendance and leave requests.
- Led employee performance evaluations and rewarded top performers to retain quality personnel.
- Created reports summarizing daily operations for upper-level management review.
- Developed and implemented departmental policies and procedures.
Ophthalmic Assistant
Alex Sorkin / Jodi Albert and Associates
Champaign , IL
1990.10 - 1999.10
- Scheduled appointments, verified insurance coverage, maintained accurate patient records and assisted with preliminary testing.
- Conducted visual field tests using automated perimeter and fundus photography.
- Troubleshot equipment malfunctions or technical issues related to vision care devices.
- Recommended specific lenses, coatings and frames to suit individual client needs.
- Checked finished lenses for conformance to order specifications, quality and customer needs.
- Instructed customers on how to care for, insert and remove contact lenses.
- Assisted in upgrading out dated contact lens fitting machine to computer based technology
Education
High School Diploma -
St Joseph - Ogden High School
St Joseph, IL Liberal Arts and General Studies
Parkland College
Champaign, ILSkills
- Clinical Supervision
- Problem-Solving Capabilities and Aptitude
- Patient Care
- Ophthalmic Testing
- Equipment Calibration
- Electronic Health Records Management
- Adaptability
- Decision-Making
- Customer Service
- Teamwork and Collaboration
- Professionalism
- Continuous Improvement
- Customer Service
- Time Management
Timeline
Certified Epic Kaleidoscope Trainer
Christie Clinic Department of Ophthalmology
2020.09 - Current
Ophthalmology Department Coordinator
Christie Clinic, Internal Medicine
2007.05 - Current
Ophthalmic Technician
Christie Clinic
1999.10 - Current
Ophthalmic Assistant
Alex Sorkin / Jodi Albert and Associates
1990.10 - 1999.10
High School Diploma -
St Joseph - Ogden High School
Liberal Arts and General Studies
Parkland College
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