Valerie Cruz
Long Island City,NY
Summary
Support day-to-day program operations with expertise in records management. Skillfully meet diverse needs and address issues to maintain efficiency and program outreach. Inspired to excel in the human services field. Seeks opportunity to positively impact communities of color by providing support and services needed to progress.
Overview
5
5
years of professional experience
Work History
Medical Receptionist
Bracetown Orthodontics
09.2020 - 06.2022
- Entered and updated sensitive patient information during check-ins and room changes.
- Maintained confidentiality of sensitive data to protect patient and business information.
- Managed multi-line phone system and pleasantly greeted patients to confirm/schedule appointments and update patient records.
- Checked patient insurance, demographic, and health history to keep information current.
College Assistant
LaGuardia Community College/CUNY
04.2017 - 06.2022
- Greeted guests at front desk and engaged in pleasant conversations while managing check-in process
- Promptly received and forwarded incoming communications, such as phone calls, emails and letters, to appropriate staff
- Kept physical files and digitized records organized for easy updating and retrieval by authorized team member
- Helped accommodate students with disabilities or special needs for alterations to test administration.
Education
Bachelor of Arts - Forensic Psychology
John Jay College of Criminal Justice/CUNY
Manhattan, NY06.2020
Skills
- Fluent in Spanish
- Proficient in Microsoft Word & Power Point
- Conflict Resolutions
- Data Entry Software
- Observing and Monitoring Behavior
- Social and Emotional Development
Volunteer Experience
TERRAVIV: Church Planting Internship
San Juan, Puerto Rico 09/2022- 08/2023
- Produced high-quality visual content for promotional materials, website, and social media platforms, effectively conveying the church's message and values.
- Collaborated closely with classroom teachers at a low-income school to provide individualized attention to students, helping them grasp concepts, complete assignments, and succeed academically while creating a positive learning environment.
- Assisted in the development of strategic plans for outreach, growth, and engagement, ensuring alignment with the church's core values.
- Engaged with the local community to build relationships, understand their needs, and tailor the church's programs, outreaches, and activities accordingly.
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Timeline
Medical Receptionist
Bracetown Orthodontics
09.2020 - 06.2022
College Assistant
LaGuardia Community College/CUNY
04.2017 - 06.2022
Bachelor of Arts - Forensic Psychology
John Jay College of Criminal Justice/CUNY
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