Summary
Overview
Work History
Education
Skills
Timeline
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Valerie Cuartas

Chula Vista

Summary

Dynamic Lead Intake Coordinator with a proven track record at SpineZone, enhancing patient satisfaction and streamlining insurance processes. Expert in HIPAA compliance and Microsoft Office, with exceptional problem-solving and organizational skills. Achieved significant improvements in team efficiency and patient intake experience, demonstrating strong leadership and empathetic communication. Detail-oriented team player with ability to handle multiple projects simultaneously with a high degree of accuracy.

Overview

14
14
years of professional experience

Work History

Lead Intake Coordinator

SpineZone
10.2017 - Current
  • Streamlined daily operations, effectively managing a team of intake coordinators to ensure timely processing of patient information.
  • Optimized insurance verification processes by implementing innovative strategies which expedited approvals and reduced errors.
  • Improved patient satisfaction with the intake process through attentive listening, empathy, and clear communication.
  • Cultivated a supportive team environment that fostered growth, learning, and open communication among staff members.
  • Developed comprehensive training materials, equipping new hires with essential knowledge and skills for success in their roles.
  • Identified opportunities for process improvements by conducting thorough evaluations of existing policies and procedures.
  • Maintained accurate and up-to-date client records.
  • Resolved issues through active listening and open-ended questioning, escalating major problems to manager.
  • Delegated tasks to administrative support staff to organize and improve office efficiency.
  • Accurately verified patient insurance and obtained necessary authorization to ensure smooth transition into treatment.

Chiropractic Assistant

Kernan Chiropractic Center
09.2010 - 01.2015
  • Answered phones to respond to customer questions, provide information and schedule appointments.
  • Developed strong rapport with patients leading to high levels of trust and satisfaction, fostering long-term relationships.
  • Prepared examination rooms with necessary equipment, promoting efficient appointment flow while prioritizing sanitation protocols.
  • Educated patients on chiropractic care benefits, resulting in increased referrals and new client acquisition.
  • Greeted incoming visitors warmly and directed patients to appropriate areas to keep office running smoothly.
  • Maintained strict adherence to HIPAA regulations, protecting sensitive patient information and upholding confidentiality standards.
  • Sanitized, restocked, and organized exam rooms and medical equipment.
  • Demonstrated proficiency in using various therapeutic modalities like ultrasound therapy or electrical stimulation under chiropractor supervision for better treatment outcomes.
  • Collected and documented patient medical information such as blood pressure and weight.
  • Assisted in completing and submitting billing claims.

Education

Bachelor of Arts - History

University of North Florida
Jacksonville, FL
05.2012

Skills

  • HIPAA Compliance
  • Insurance procedures
  • Document Review
  • Microsoft Office
  • G-Suite proficiency
  • Strong attention to detail
  • Time management
  • Charting and clinical documentation
  • Problem-Solving
  • Organizational Skills

Timeline

Lead Intake Coordinator

SpineZone
10.2017 - Current

Chiropractic Assistant

Kernan Chiropractic Center
09.2010 - 01.2015

Bachelor of Arts - History

University of North Florida

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Valerie Cuartas