MS Word
Founder
- Delivered exceptional customer service by addressing client concerns promptly and effectively resolving issues for a multitude of clients spanning three decades including international, national, and regional brands as well as local small business enterprises.
- Implemented efficient operational processes to optimize productivity and resource allocation spanning industries including: governmental agencies, non-profits, warehousing & logistics, retail, health care, and manufacturing
- Guided team members through periods of change by providing clear communication on expectations and objectives for operations in downsizing, scaling, and mergers & acquisitions.
- Championed continuous improvement efforts within the organization and streamlined operations for increased efficiency.
- Pioneered the adoption of remote work policies and ensured business continuity during unique events such as 911 recovery, multiple natural disasters, and COVID - 19.