Valerie Cutting
Slinger,WI
Summary
Executive leader with deep experience driving organizational success and fostering collaboration. Skilled in strategic planning, financial oversight, and stakeholder engagement. Known for adaptability, resilience, and delivering results in evolving environments. Strong interpersonal skills, effective communicator, and results-driven approach.
Overview
31
31
years of professional experience
1
1
Certification
Work History
Executive Director/Administrator
Aveanna Healthcare/Recover Health
06.2020 - 10.2025
- Directed strategic initiatives to enhance patient care and operational efficiency across multiple healthcare divisions.
- Collaborated with leadership to develop and implement organizational goals aligned with quality standards and regulatory compliance.
- Led multidisciplinary teams in delivering innovative healthcare solutions that improved patient outcomes and satisfaction rates.
- Cultivated partnerships with community organizations to expand service offerings and enhance accessibility for patients.
- Implemented training programs for staff, fostering a culture of learning and professional development within the organization.
- Analyzed industry trends to inform strategic planning, positioning Aveanna Healthcare as a leader in home health services.
- Oversaw financial management, ensuring fiscal responsibility and long-term sustainability for the organization.
- Guided staff through periods of organizational change, maintaining morale and engagement during transitions.
- Monitored compliance with laws and regulations to protect organization from legal liabilities and penalties.
- Managed a diverse team of professionals, fostering a collaborative work environment for increased productivity.
- Fostered work culture of collaboration and inclusion to increase morale and reduce turnover.
- Promoted a culture of continuous improvement by encouraging professional development opportunities for staff members.
- Represented organization to local public by giving presentations and speeches and participating in community events.
- Exercised appropriate cost control to meet budget restrictions and maximize profitability.
- Collaborated with external organizations including non-profits, businesses and government agencies to create mutually beneficial partnerships.
- Developed strategic partnerships with key stakeholders to expand the organization''s reach and influence.
- Strengthened internal communication channels to facilitate cross-functional collaboration and decisionmaking.
- Built and maintained strong company teams by hiring and training qualified staff to create positive and productive work environments.
- Aligned department vision, goals, and objectives with company strategy to achieve consistently high results.
- Increased organizational efficiency by streamlining processes and implementing new systems.
- Evaluated program outcomes using data-driven metrics, identifying areas for improvement and implementing targeted interventions.
- Implemented innovative marketing strategies to raise brand awareness and drive revenue growth.
- Spearheaded new program initiatives to address unmet community needs and advance the organization''s mission.
- Boosted team productivity and morale by developing comprehensive employee training and development program.
- Led organization through significant transition period, maintaining stability and focus on strategic goals.
- Facilitated successful accreditation processes, ensuring compliance with industry standards and regulations.
- Represented organization at industry conferences and events.
- Improved stakeholder relationships and trust by maintaining transparent communication channels.
- Established and maintained strong relationships with customers, vendors and strategic partners.
- Managed scheduling and coordination of patient appointments across multiple departments.
- Streamlined administrative workflows, improving operational efficiency in daily tasks.
- Developed training materials for new staff, ensuring effective onboarding and compliance with policies.
- Evaluated administrative procedures, identifying areas for process improvement and cost reduction.
- Led initiatives to enhance customer service standards within the healthcare environment.
- Handled sensitive information discreetly, maintaining strict confidentiality at all times as required by company policy or legal regulations.
- Maintained personnel records and updated internal databases to support document management.
- Managed office inventory levels, ensuring adequate supplies were available while minimizing waste and unnecessary spending.
- Provided exceptional customer service to both internal and external stakeholders through prompt response times and thorough issue resolution efforts.
- Supervised administrative support staff members, offering guidance, feedback, and mentorship that contributed to their professional growth and development.
- Coordinated company events and meetings to foster teamwork and boost employee morale.
- Reduced overhead costs through careful budget management and resource allocation.
- Developed and maintained up-to-date database of contacts, facilitating quick and efficient communication.
- Optimized supply chain logistics for office supplies, avoiding stockouts and excess inventory.
- Enhanced employee onboarding process, improving new hire satisfaction and reducing time to productivity.
- Managed scheduling for executive staff to ensure optimal time management and productivity.
- Facilitated communication between departments, ensuring smooth operation and timely completion of projects.
- Educated staff on organizational mission and goals to help employees achieve success.
- Optimized customer experience by delivering superior services and effectively troubleshooting issues.
- Created and managed project plans, timelines and budgets.
- Evaluated staff performance and provided coaching to address inefficiencies.
- Maintained overall safe work environment with employee training programs and enforcement of safety procedures.
- Evaluated customer needs and feedback to drive product and service improvements.
- Helped meet changing demands by recommending improvements to business systems or procedures.
- Conducted regular reviews of operations and identified areas for improvement.
- Generated reports detailing findings and recommendations.
- Devised and implemented processes and procedures to streamline operations.
- Developed effective improvement plans in alignment with goals and specifications.
Executive Director
Wilkinson Woods
12.2019 - 04.2020
- Guided staff through periods of organizational change, maintaining morale and engagement during transitions.
- Monitored compliance with laws and regulations to protect organization from legal liabilities and penalties.
- Managed a diverse team of professionals, fostering a collaborative work environment for increased productivity.
- Fostered work culture of collaboration and inclusion to increase morale and reduce turnover.
- Exercised appropriate cost control to meet budget restrictions and maximize profitability.
- Built and maintained strong company teams by hiring and training qualified staff to create positive and productive work environments.
- Established and maintained strong relationships with customers, vendors and strategic partners.
Promoted within from Certified Lead Med Administrator/Caregiver > Assistant Supervisor > Lifestyle Enrichment Specialist > Training & Development Manager
Harbor Campus/Capri Community
06.2012 - 12.2019
- Oversaw onboarding procedures, facilitating training sessions for new staff members to ensure compliance with policies.
- Mentored junior staff, fostering a collaborative environment focused on professional development and knowledge sharing.
- Served as a liaison between departments, fostering open communication channels that improved overall organizational function.
- Managed human resources functions, including hiring, onboarding, and employee evaluations for optimal team performance.
- Improved team productivity with introduction of shared online calendar for tracking deadlines and appointments.
- Implemented customer feedback system, leading to improved service delivery and customer satisfaction.
- Cultivated positive relationships with vendors to deliver timely and cost-effective supply of services and materials.
- Assisted residents with daily living activities, ensuring comfort and safety.
- Administered medications and monitored health indicators as per care plans.
- Developed positive relationships with residents to enhance emotional well-being.
- Trained new staff on caregiving practices and safety protocols for efficiency.
- Implemented personalized care strategies, improving resident satisfaction levels.
- Led team meetings to discuss resident needs and optimize service delivery.
- Built strong relationships with clients to deliver emotional support and companionship.
- Engaged patients in meaningful conversation, socialization, and activity while providing personal care assistance.
- Maintained a safe and clean environment for patients, reducing risks and ensuring optimal health outcomes.
- Enhanced patient comfort by providing compassionate and attentive care, addressing individual needs and preferences.
- Contributed to a positive atmosphere for patients by using effective communication and active listening skills.
- Provided safe mobility support to help patients move around personal and public spaces.
- Provided emotional support to patients and their families during challenging times, fostering trust and strong relationships.
- Prioritized patient dignity, privacy, and autonomy during all aspects of care provision.
- Coordinated closely with family members regarding updates on patient conditions or concerns that arose during the course of caregiving duties.
- Transported individuals to events and activities, medical appointments, and shopping trips.
- Documented detailed daily reports on each client''s progress, informing adjustments in care plans when necessary.
- Collaborated with healthcare team members to develop personalized care plans for each client, resulting in tailored support and improved wellbeing.
- Participated in ongoing professional development opportunities to stay current on best practices in caregiving techniques, enhancing the quality of care provided.
- Developed engaging recreational activities tailored to individual interests and abilities, boosting mental stimulation for patients throughout their day-to-day lives.
- Efficiently organized schedules for multiple clients simultaneously while maintaining high-quality care standards.
- Facilitated smooth transitions between home care settings by coordinating services and communicating effectively with all parties involved.
- Developed effective improvement plans in alignment with goals and specifications.
- Devised and implemented processes and procedures to streamline operations.
- Evaluated customer needs and feedback to drive product and service improvements.
- Evaluated staff performance and provided coaching to address inefficiencies.
- Created and managed project plans, timelines and budgets.
- Optimized customer experience by delivering superior services and effectively troubleshooting issues.
- Educated staff on organizational mission and goals to help employees achieve success.
- Reduced overhead costs through careful budget management and resource allocation.
- Coordinated company events and meetings to foster teamwork and boost employee morale.
- Provided exceptional customer service to both internal and external stakeholders through prompt response times and thorough issue resolution efforts.
- Managed office inventory levels, ensuring adequate supplies were available while minimizing waste and unnecessary spending.
- Handled sensitive information discreetly, maintaining strict confidentiality at all times as required by company policy or legal regulations.
- Drove departmental performance and achievement of service levels through focused team operational reviews, structured coaching, and managing to enterprise targets.
- Directed field training to enhance participants' skills.
- Trained staff during demonstrations, meetings, conferences, and workshops.
- Conducted orientation sessions and organized on-the-job training for new hires.
- Trained new hires to perform cross-training exercises with experienced workers.
- Alternated training methods to diversify instruction, strengthen learning opportunities, and enhance program success.
- Established a positive learning environment by fostering open communication and encouraging feedback from all participants.
- Increased employee engagement, delivering customized training solutions tailored to individual learning styles.
- Cultivated strong relationships with external vendors and stakeholders to secure valuable resources for ongoing professional development opportunities.
- Mentored team members on best practices for engaging participants in enrichment activities.
- Collaborated with local organizations to enhance resource availability and program effectiveness.
- Coordinated activities that fostered social interaction and skill development among participants.
- Developed and implemented enrichment programs tailored to diverse community needs.
- Opened and closed location and monitored shift changes to uphold successful operations strategies and maximize business success.
- Recruited, interviewed and hired employees and implemented mentoring program to promote positive feedback and engagement.
- Improved staffing during busy periods by creating employee schedules and monitoring call-outs.
- Used industry expertise, customer service skills and analytical nature to resolve customer concerns and promote loyalty.
- Cultivated positive rapport with fellow employees to boost company morale and promote employee retention.
- Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
- Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
- Led by example, demonstrating strong work ethic and commitment to excellence.
- Played an integral role in the hiring process by conducting interviews, evaluating candidates'' qualifications, and making informed recommendations based on organizational fit.
- Contributed to the successful completion of projects by proactively identifying potential roadblocks and offering solutions.
- Enhanced employee morale through regular recognition of individual and team achievements, fostering a culture of success and teamwork.
- Managed records and documentation for payroll, inventory control and workflow.
- Conducted regular performance reviews, providing constructive feedback designed to help employees reach their full potential.
- Maintained clean and well-organized production areas to avoid violations or unnecessary work delays due to hazards or inefficient layouts.
- Worked closely with other supervisors to create a cohesive, high-performing team that consistently met or exceeded company objectives.
- Addressed employee concerns promptly and professionally, maintaining high levels of job satisfaction among team members.
- Worked with management team to implement proper division of responsibilities.
- Submitted documentation and reports to upper management.
- Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
- Managed daily tasks, delegating responsibilities effectively to optimize team resources and meet deadlines.
- Handled incoming mail, bills and invoices and completed appropriate actions.
- Entrusted to handle confidential and sensitive situations in professional matter.
- Built and maintained rapport with clients and family members to facilitate trusting caregiver relationship.
- Provided compassionate and patient-focused care to cultivate well-being.
- Monitored clients' overall health and well-being and noted significant changes.
Assistant Manager/Server/Bartender
Woodland Creek Supper Club
07.2006 - 08.2015
- Trained and mentored staff on operational procedures and service excellence standards.
- Coordinated event planning and execution, enhancing guest experiences through personalized services.
- Streamlined processes resulting in increased efficiency in order handling and table turnover rates.
- Maintained a clean, safe, and organized store environment to enhance the customer experience.
- Developed strong working relationships with staff, fostering a positive work environment.
- Oversaw daily cash reconciliations, ensuring accurate financial reporting and minimizing discrepancies.
- Improved customer satisfaction by addressing and resolving complaints promptly.
- Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
- Managed inventory levels to minimize stockouts while reducing overhead costs.
- Mentored junior staff members in their professional development by offering guidance/support in their assigned roles.
- Generated repeat business through exceptional customer service.
- Promoted teamwork within the workplace by encouraging collaboration among staff members on various project tasks.
- Delivered exceptional customer service, ensuring a positive dining experience for all guests.
- Managed multiple tables simultaneously, maintaining efficient service flow during peak hours.
- Collaborated with kitchen staff to ensure timely and accurate order fulfillment.
- Trained new servers on menu items, service standards, and operational procedures.
- Enhanced guest satisfaction by addressing concerns promptly and effectively resolving issues.
- Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
- Cultivated positive rapport with fellow employees to boost company morale and promote employee retention.
- Opened and closed location and monitored shift changes to uphold successful operations strategies and maximize business success.
- Developed creative bar menus and drink recipes by researching emerging industry trends.
- Created attractive bar displays by strategically arranging bottles and glasses.
- Helped management plan and serve bar menu exceeding customer expectations.
- Assisted with inventorying beverage stock and bar supplies.
- Upheld strict regulations for safe alcohol service and food safety.
- Kept bar stocked with liquors, juices and garnishes for drinks.
- Maintained impeccably clean, attractive and well-stocked bar area.
- Verified drinking age requirements of customers by carefully reviewing photo identification.
- Regularly cleaned and sanitized bar area, beer lockers, refrigeration and storage areas.
- Cultivated strong relationships with repeat customers, engaging in friendly conversation and memorizing drink orders to promote loyalty.
- Enhanced customer experience with engaging conversations and personalized drink recommendations.
- Handled cash and card transactions accurately, reducing discrepancies and balancing till at end of each shift.
- Resolved customer complaints with empathy and professionalism, turning potentially negative experiences into positive ones.
- Increased repeat customer numbers, creating welcoming atmosphere and remembering regulars' favorite drinks.
- Adapted to fast-paced environment, effectively managing multiple drink orders simultaneously without compromising quality.
- Facilitated smooth workflow, coordinating with kitchen and floor staff to expedite orders.
- Proactively addressed potential conflicts or disturbances among patrons, maintaining a safe atmosphere for all guests.
- Assisted with staff training, sharing expertise in bartending techniques and customer service best practices.
- Trained new bartenders on drink preparation, product promotion, garnish preparation, and sanitation protocol.
- Efficiently opened or closed the bar according to established procedures, ensuring preparedness for each shift.
- Managed cash handling duties responsibly, ensuring accurate accounting at the end of each shift.
- Served high customer volumes during special events, nights, and weekends.
- Led a team of bartenders during peak hours, coordinating workflow for maximum efficiency.
Medical Scribe
PhysAssist - St. Luke's Hospital
02.2013 - 12.2013
- Documented patient encounters accurately to support clinical decision-making.
- Assisted healthcare providers with electronic health record (EHR) management and documentation workflow.
- Maintained confidentiality of patient information while adhering to HIPAA regulations.
- Documented complete information about examinations, treatment plans, lab results, and other details directly into charts.
- Charted patient encounters by recording information such as diagnosis, treatments, and prescriptions.
- Increased overall productivity of clinical staff by providing real-time scribing support during high-volume shifts, enabling better focus on direct patient care.
- Verified accuracy of patient information and medical records to avoid discrepancies and maintain consistency.
- Reduced physician workload by taking on additional administrative tasks as needed, such as retrieving laboratory results and organizing patient files.
- Accompanied physicians through day in fast-paced, stressful environments.
- Demonstrated exceptional multitasking abilities by effectively balancing competing priorities in a fast-paced clinical environment while maintaining a high level of accuracy in all documentation efforts.
- Advanced understanding of complex medical terminology through consistent application in daily tasks, ensuring accuracy in all written communications.
- Supported physicians with comprehensive chart documentation, assisting in the reduction of administrative burden.
- Improved clinical efficiency by maintaining accurate and up-to-date electronic health records for each patient encounter.
- Streamlined workflow for attending physicians by organizing notes according to specified templates, enabling quicker review of pertinent information before finalizing documentation.
- Received consistent positive feedback from supervisors for attention to detail, commitment to accuracy, and dedication to providing high-quality scribe support.
- Gathered patient charts to prepare for upcoming appointments and maintain organization.
- Consistently met tight deadlines for record completion, contributing to improved insurance claim processing times and increased revenue collection rates.
- Enhanced physician efficiency with detailed real-time documentation during patient encounters.
- Supported quality control by reviewing and updating medical records for accuracy and completeness.
- Streamlined clinical workflows, allowing for more patient visits per day by providing comprehensive scribe services.
- Played key role in legal compliance by adhering to HIPAA regulations during documentation process.
- Ensured high-quality patient documentation, leading to improved patient follow-up and care continuity.
- Facilitated smoother billing process by accurately coding procedures and diagnoses in medical records.
- Increased clinic efficiency, by preparing and managing patient documentation before and after visits.
- Enhanced patient intake process by compiling and organizing patient histories prior to initial assessments.
- Supported accurate diagnosis and treatment plans, by capturing detailed patient histories and symptoms.
- Communicated with healthcare providers to clarify information and resolve issues.
- Utilized templates and macros to streamline transcription processes.
- Expertly transcribed medical reports for variety of physicians in hospital setting.
- Handled multiple projects simultaneously, providing clients with prompt and high-quality service.
- Verified medical terminology and codes to deliver accurate and up-to-date information.
Homemaker/Student
Self
01.1998 - 01.2013
- Stay at home Mother, undergraduate student, volunteer for student groups, Girl Scouts, COPE Crisis Hotline, and more.
Purchasing and Quality Agent
Rockwell Automation
09.1994 - 08.2001
- Ensured compliance with quality standards through detailed inspections and testing procedures.
- Collaborated with cross-functional teams to resolve quality issues and implement corrective actions.
- Collaborated with cross-functional teams to develop and implement process improvements, resulting in higher overall product quality.
- Established a culture of continuous improvement by fostering open communication channels between departments and encouraging team members to share ideas for enhancing product quality.
- Rejected materials, components, and finished products and documented reasons.
- Inspected inbound and outbound products for compliance with established industry standards, company policies, and procedures.
Education
Master of Arts - Health & Human Service Administration
Saint Mary's University of Minnesota
Minneapolis, MN01.2019
Bachelor of Science - Psychology, Emphasis in Pre-Med
University of Wisconsin Milwaukee
Milwaukee, WI01.2013
Communication Arts (Graphic Art)
Milwaukee Institute of Art & Design
Milwaukee, WISkills
- Design and implement vocational programs for children and seniors
- Process optimization
- Training program creation & implementation
- Effective communication & public speaking
- Innovative thinking
- Growth & development strategy implementation
- Employee recruitment, retention, and team development
- Organization leadership & management
- Analytical and critical thinker
- Executive team management
- Creative problem-solving
- Visionary & motivational leadership skills
Accomplishments
- Overhauled the training for internal stakeholders and rolled out new programs which resulted in an 20% boost in overall job performance and employee satisfaction with a proven record of 100% office staff & 95% field staff survey submission generating an average job satisfaction score of 94% (which was recognized across all organization business lines throughout the United States).
- Achieved unprecedented branch growth in employee census of ~74% (~15 to ~57) & client census growth of ~64% (~110 to 300) within about 1 year (January 2024-December 2025).
- Achieved 93% score in internal review/audit in 2024.
- Successful completion/acceptance into CHAP accreditation through initial audit in 2023 & successful follow-up audit in 2024.
- Organizational recognition for innovative team building strategies including recruitment, retention, and training.
- Organizational adoption of process improvement measures and tools for growth planning, team communication, and compliance reporting.
- Development of education tools& processes for all staff meetings that was utilized across the Home Health division for monthly meetings across the midwest division.
- Successful resident program creation, implementation, and management for a 127 bed long term care community consisting of multiple levels of needs from memory care through independent living including the following: acrylic painting class (starting with 2 initial participants and growing to ~25), senior choir performing in 4 part harmony (starting with ~ 10 members and growing to ~45). All programs were designed with vocational needs in mind (including holiday performances, and gallery night raising funds for cardiac and cancer research).
- Successfully staffing 2 long term communities from significant staffing shortages to being fully staffed on all floors, wings, and shifts.
Certification
- Alzheimer's Support Facilitator Certification
- HMD Consulting, Medical Administration: Certified October 2012 - Current - WALA's Training #153-1, course # 2255-1 (DHS 83.32, 83.21 and 83.22)
- Harbor Campus, CBRF Training: Certified October 2012
- Harbor Campus, Fire Safety: Certified August 2012
- Harbor Campus/Red Cross, CPR: Certified July 2012
- Red Cross/Harbor Campus, First Aid/Choking: Certified July 2012
- Dementia Training-Certification
Languages
English
Native or Bilingual
French
Elementary
Interests
- Getting involved in local advocacy groups to promote positive change in the community
- Backpacking and Hiking
- Gardening
- Documenting and sharing travel experiences
- Volunteering for community initiatives to give back to local communities and make a positive impact
- Enjoy hobbies that combine physical activity with outdoor exploration
- Crafting and DIY Projects
- Music
- DIY and Home Improvement
- Outdoor Recreation
- Strategy Games
- Learning new cooking techniques and expanding my culinary skills
- Exploring various forms of art, such as home repair, furniture restoration, writing, and painting, to nurture creativity and personal growth
- Camping
- Passionate about balancing physical health with mental and emotional wellness
- Adventure Travel
- Mindfulness Practices
- Personal Development and Self-Improvement
Timeline
Executive Director/Administrator
Aveanna Healthcare/Recover Health
06.2020 - 10.2025
Executive Director
Wilkinson Woods
12.2019 - 04.2020
Medical Scribe
PhysAssist - St. Luke's Hospital
02.2013 - 12.2013
Promoted within from Certified Lead Med Administrator/Caregiver > Assistant Supervisor > Lifestyle Enrichment Specialist > Training & Development Manager
Harbor Campus/Capri Community
06.2012 - 12.2019
Assistant Manager/Server/Bartender
Woodland Creek Supper Club
07.2006 - 08.2015
Homemaker/Student
Self
01.1998 - 01.2013
Purchasing and Quality Agent
Rockwell Automation
09.1994 - 08.2001
Bachelor of Science - Psychology, Emphasis in Pre-Med
University of Wisconsin Milwaukee
Communication Arts (Graphic Art)
Milwaukee Institute of Art & Design
Master of Arts - Health & Human Service Administration
Saint Mary's University of Minnesota
Core Responsibilities & Acquired Attributes
- Work closely with organizational leadership on a clinical and executive platform to strategically affect direction of operations in aspects of Home Health Care & Long-Term Care for all those we serve.
- Oversee all operations ensuring compliance with all state/federal regulations, growing branch census, and direct oversight of all staff.
- Understand and institute the continuity requirements of management/leadership, problem/conflict resolution, emergency preparedness/processes, revenue/budget management, compliance guidelines, & quality/safety of Home Health Care and Long-Term Care.
- Nurture and develop partnerships with therapy agencies and long-term care communities for an all-encompassing care coordination approach to health & wellness for the vulnerable adult and homebound population.
- Management of multiple teams ranging from 5-45 employees including skilled clinicians and office personnel.
- Create & establish metrics & measures for continued process improvements & community success.
- Work closely and continuously on processes necessary for culture change and community trust & advancement.
- Develop, plan, organize, and execute a variety of programs and activities structured for physical, emotional, mental, social, vocational, and spiritual growth for varying levels of capabilities and interests within a large vulnerable adult population.
- Develop intergenerational programming for seniors & day care children.
- Strengthen Lifestyle Enrichment and Nursing operations by proactively managing and optimizing the strengths and assets of the caregivers, coordinators and assistants.
- Increase employee retention through improvements in leadership and development while encouraging personal growth and promotion opportunities for lifestyles team.
- Work with internal & external customers to understand requirements and provide exceptional personalized service.
- Conduct clinical observations in classroom and during activities, noting emotional/behavioral health.
- Maintain individual community member records, program records, completion of various reports & analysis.
- Develop and implement themes and activities for an aged population with vast and varied levels of skill/function and acuity.
- Plan and oversee implementation of special community-based activities and senior centered trips (including recruitment of volunteers, and staff & family involvement).
- Drive engagement and outreach with special events focused on bringing in new members.
- Enhance activity strategies to help users of different ability levels engage in activities.