Summary
Overview
Work History
Education
Skills
Timeline
CustomerServiceRepresentative

Valerie Davis

Orem,UT

Summary

Astute Call Center professional offering polished communication skills. Brings excellent organizational skills and talent for overcoming customer objections. Self-motivated and true team player. Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results. Passionate about promoting lasting customer satisfaction by delivering quality service and unparalleled support. Proficient in customer service best practices and related options.

Overview

8
8
years of professional experience

Work History

Customer Service Representative

Young Living
American Fork, UT
07.2020 - 05.2021
  • Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
  • Answered customer telephone calls promptly to avoid on-hold wait times.
  • Answered constant flow of customer calls with minimal wait times.
  • Offered advice and assistance to customers, paying attention to special needs or wants.
  • Responded to customer requests for products, services and company information.
  • Provided primary customer support to internal and external customers.
  • Recommended products to customers, thoroughly explaining details.
  • Provided information regarding charge accounts and loyalty programs.
  • Communicated with vendors regarding backorder availability, future inventory and special orders.
  • Consulted with outside parties to resolve discrepancies and create expert solutions.
  • Met customer call guidelines for service levels, handle time and productivity.

Customer Service Agent

MediConnect
Ephraim, UT
12.2013 - 07.2017
  • Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
  • Demonstrated high attention to detail, organization and management of multiple tasks and projects simultaneously.
  • Evaluated customer information to explore issues, develop potential solutions and maintain high-quality service.
  • Educated clients on account services and resolved client inquiries regarding statement information and account balances.
  • Enhanced productivity by staying on top of call scripts and maintaining control over direction of conversations.

Hairstylist

Hair Club For Men And Women
Sandy, UT
07.2010 - 11.2013
  • Educated customers on products to maximize benefits.
  • Processed payments, entering sales in register for prompt customer service.
  • Scheduled customer appointments and rearranged individual time slots to meet demand.
  • Suggested treatments and styles to suit customer appearance and fashion choices.
  • Trimmed, cut and shaped hair and hairpieces based on customer preference.
  • Mixed pigments and used proper techniques to achieve desired color.
  • Recorded notes for future reference about customer preferences and services delivered.
  • Resolved guest complaints about service or style.
  • Completed safety training and certifications to minimize risk of infection or injury to customers.
  • Determined appropriate hair treatments based on conditions and textures.
  • Created memorable customer experiences, adding bonus services such as head and neck massages during appointments.
  • Organized sales area and work station to showcase products and boost sales.
  • Designed individualized plans to assist customers in healing damaged or dry hair.
  • Serviced high-profile clients with intricate coloring and highlighting techniques.
  • Trimmed, cut and shaped hair and hairpieces based on customer preference
  • Educated customers on products to maximize benefits
  • Completed safety training and certifications to minimize risk of infection or injury to customers

Education

No Degree - Currently Studying

Rexburg, ID

Cosmetology - Cosmetology Education

Evans Hairstyling College - Cedar City
Cedar City, UT
05.2006

High School Diploma -

Juab High School
Nephi, UT
05.2001

Skills

  • Order and Refund Processing
  • Understanding Customer Needs
  • Upselling Products and Services
  • Customer Data Confidentiality
  • Responding to Difficult Customers
  • Issue and Complaint Resolution
  • Efficient and Detail-Oriented
  • Data Entry and Maintenance
  • De-escalation Techniques
  • Upbeat and Positive Personality
  • Verbal and Written Communication
  • Calm and Professional Under Pressure
  • Multitasking and Prioritization

Timeline

Customer Service Representative

Young Living
07.2020 - 05.2021

Customer Service Agent

MediConnect
12.2013 - 07.2017

Hairstylist

Hair Club For Men And Women
07.2010 - 11.2013

No Degree - Currently Studying

Cosmetology - Cosmetology Education

Evans Hairstyling College - Cedar City

High School Diploma -

Juab High School

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Valerie Davis