Summary
Overview
Work History
Education
Skills
Timeline
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Valerie Deitrich

Newport News,VA

Summary

Dynamic professional with a proven track record at Paperbacks Ink All Booked Up, excelling in customer service and data entry. Vast experience in driving projects to completion, enhancing customer engagement through social media, and streamlining employee onboarding. Demonstrates exceptional communication and time management, ensuring operational excellence.

Overview

9
9
years of professional experience

Work History

Store Manager

Paperbacks Ink All Booked Up
05.2020 - 04.2024


  • Onboarded new employees with training and new hire documentation.
  • Website design and handling of social media accounts.
  • Generated financial reports and filed sales tax on a monthly basis as well as maintained POS system.
  • Ensured employees followed store operating procedures.
  • Processed daily bank deposits.
  • Provided excellent customer service.
  • Accomplished multiple tasks within established timeframes.


USO Volunteer

USO (United Services Organization)
01.2017 - 04.2022


  • Utilized strong interpersonal skills to build rapport with guests from diverse backgrounds, fostering a sense of community within the organization.
  • Maintained a clean and welcoming reception area, contributing to a positive first impression for guests.
  • Assisted in coordinating special events or projects, demonstrating flexibility and adaptability in various roles as needed.

Information Desk / Volunteer Coordinator

American Red Cross
07.2019 - 05.2020
  • Recruited and trained new volunteers on volunteer program goals and objectives as well as assisting them with completing their onboarding documentation.
  • Maintained a welcoming and organized information desk area to ensure a positive first impression for all patients and visitors.
  • Welcomed patients with friendly greeting, answered general questions, gathered nature of visit and directed to specific offices.

Title Clerk

Red Cap Tag Agency
05.2015 - 08.2016
  • Entered title and vehicle information into database.
  • Managed high-volume workload while maintaining strict attention to detail in verifying ownership documents and registration forms.
  • Communicated with customers to resolve common title issues.
  • Prepared tax and title documents to submit legal transfer work to Oklahoma Department of Transportation.
  • Created Driver's Licenses and State Identification Cards.

Education

Field of Study - Criminal Justice

Indiana State University
Terre Haute, IN

Skills

  • Verbal and Written Communication
  • Computer Skills
  • Problem Resolution
  • Decision-Making
  • Customer Service
  • Professional and Courteous
  • Administration and Reporting
  • Time Management

Timeline

Store Manager

Paperbacks Ink All Booked Up
05.2020 - 04.2024

Information Desk / Volunteer Coordinator

American Red Cross
07.2019 - 05.2020

USO Volunteer

USO (United Services Organization)
01.2017 - 04.2022

Title Clerk

Red Cap Tag Agency
05.2015 - 08.2016

Field of Study - Criminal Justice

Indiana State University

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Valerie Deitrich