Summary
Overview
Work History
Education
Skills
Timeline
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Valerie Delacerda

New Braunfels,TX

Summary

Personable Head Bartender with 20 years of experience working in high traffic venues. Collaborative leader, establishing functional teams through relationship-building and thoughtful delegation. Proficient teacher, coaching staff to maintain service standards and anticipate customer needs.

Overview

8
8
years of professional experience

Work History

Bartender Supervisor

Carrigans Night Club
05.2016 - Current
  • Explained daily specials and beverage promotions to exceed daily sales goals.
  • Supervised and trained staff on preparing and delivering drinks, handling food, and money and setting up bar at beginning of shift and breaking down at end of shift to facilitate operations.
  • Followed alcohol awareness procedures for preventing excessive guest intoxication.
  • Trained new bartenders on drink preparation, product promotion, garnish preparation, and sanitation protocol.
  • Assisted in recruiting top talent for the bar team, conducting thorough interviews and selecting qualified candidates.
  • Collaborated with other department supervisors to create a seamless guest experience throughout the establishment.
  • Enhanced customer satisfaction by efficiently managing staff and promptly addressing guest concerns.
  • Served high customer volumes during special events, nights, and weekends.

Bar Manager

Beer Lease
11.2017 - 11.2022
  • Boosted customer satisfaction by implementing innovative bar management strategies.
  • Mentored and trained staff members to ensure exceptional customer service standards.
  • Managed financial aspects of the business, including budgeting, forecasting, and reporting.
  • Upsold daily specials and beverage promotions to exceed daily sales goals.
  • Participated in regional competitions representing the establishment showcasing unique cocktails resulting in increased recognition.
  • Guaranteed optimal beverage stock by assessing inventory and collaborating with owners for corrective action planning to limit expenses.
  • Increased revenue with creative marketing initiatives and promotional events.
  • Adhered to state laws regarding alcoholic beverage services and customer regulations.
  • Maintained up-to-date knowledge of industry trends and competitor offerings to stay ahead of the curve in the market space.
  • Maintained high standards of customer service by staying up to date on bar and menu options and providing effective food recommendations for guests.
  • Introduced new cocktails to the menu based on market research that became popular choices amongst customers.
  • Established rapport with local community organizations to create mutually beneficial partnerships that increased brand visibility.
  • Developed unique events and special promotions to drive sales.
  • Created effective employee schedules maintaining coverage at peak times and minimizing labor costs.
  • Kept alcoholic beverages well-stocked and organized to meet expected demands.
  • Coordinated themed nights attracting different demographics expanding overall clientele.
  • Created a welcoming atmosphere, fostering a loyal customer base and repeat business.
  • Crafted special drink and cocktail menu items for seasonal offerings.
  • Handled escalated customer concerns with speed and knowledgeable support to achieve optimal satisfaction and maintain long-term loyalty.
  • Completed paperwork, recognizing discrepancies and promptly addressing for resolution.
  • Skilled at working independently and collaboratively in a team environment.

Bartender

Prickly Pear
03.2017 - 02.2019
  • Enhanced overall guest experience by promptly addressing concerns and resolving issues professionally.
  • Helped management plan and serve bar menu exceeding customer expectations.
  • Mixed unique and interesting cocktails for customers, including bar specials.
  • Kept bar stocked with liquors, juices and garnishes for drinks.
  • Followed alcohol awareness procedures for preventing excessive guest intoxication.
  • Created attractive bar displays by strategically arranging bottles and glasses.
  • Maintained a clean and organized workspace, ensuring compliance with health and safety regulations.
  • Followed strict recipes and drink measurements to minimize product used.
  • Participated in promotional events, representing the establishment positively while showcasing signature cocktails.
  • Contributed to a positive work environment through effective teamwork and communication with colleagues.
  • Upsold menu items to customers, driving up per sale revenues and maximizing profits.
  • Recruited and trained new bartenders and barbacks to help maintain talented team.
  • Developed strong relationships with vendors, negotiating favorable pricing terms for liquor purchases.

Education

High School Diploma -

New Braunfels High School
New Braunfels, TX

Skills

  • Customer Engagement
  • Supply Ordering
  • Operational Problems Analysis
  • Creative Mixology
  • Menu Memorization
  • Schedule Coordination
  • Social Media Marketing
  • Responsible Alcohol Service
  • Cash Handling
  • Payment Processing
  • Liquor, beer, and wine knowledge
  • Menu development
  • Drink Presentation
  • Hospitality service expertise
  • Cash Register Operation
  • Bar Equipment Maintenance
  • Team motivation

Timeline

Bar Manager

Beer Lease
11.2017 - 11.2022

Bartender

Prickly Pear
03.2017 - 02.2019

Bartender Supervisor

Carrigans Night Club
05.2016 - Current

High School Diploma -

New Braunfels High School
Valerie Delacerda