Valerie Dellocono
Health Care Executive
Crestview,FL
Summary
Excellence and growth-focused healthcare executive delivering office, revenue, and profitability growth. Innovator in improving outcomes through staff collaboration and development. Transformational leader with proven record of creating engaged, empowering work culture.
Overview
14
14
years of professional experience
1
1
Certification
Work History
Director of Rehabilitation /Senior Program Manager
Select Rehab
11.2023 - Current
- Built multi-disciplinary Rehabilitation Department in retired veteran community from ground-up, exceeding expectations by increasing program volume 1400% within 120 days across all disciplines
- Liaised with community residents, physicians, and support departments to adequately plan for community's rehabilitation needs, leading to unsurpassed program growth
- Developed and successfully executed marketing plans to increase community awareness of available rehabilitation services, catapulting business growth
- Optimized workflow efficiencies through strategic development of patient tracking, scheduling, and documentation systems, resulting in increased productivity by 30%
- Streamlined operational processes for increased efficiency in patient care delivery, leading to 15% increase in patient volume while maintaining quality of care and patient satisfaction
- Supervised, oriented, trained and counseled department employees to improve job performance and maintain high standards of patient care while ensuring strong staff morale and 100% patient satisfaction
- Recruited, hired and trained all staff, providing direct supervision, ongoing staff development and continuing education to employees
Executive Vice President
TRINITY REHAB
01.2017 - 01.2023
- Headed multistate operation of 38 offices in New Jersey and Pennsylvania
- Promoted to Executive Vice President from serving as Chief Operating Officer in 2017
- Administered $8M budget in 2017, conducted projections for profit and revenue expansion projects
- Oversaw $19M budget, with P&L oversight in 2021 covering all departments
- Instituted company focus on professional excellence and personal ability, personally guiding directors to meet company KPIs
- Navigated firm through COVID 19 crisis while opening two offices in 2020
- Dynamic leader who boosted revenue from $6.8M to $8.2M in single year through new growth programs and hands-on business development
- Produced $2M in average revenue growth year-over-year, delivering 23% profit margin and self-funding company's growth
- Guided multistate expansion project from 11 to 38 operational offices in NJ/PA
- Collaborated with company CEO on office expansions, strategic planning, and self-funded growth initiatives
- Provided from 2017- 2021 revenue growth from $8M to $19M with 10% to 20% profit margin with self-funded growth
- Achieved 20% increase in office sales with yearly growth due to successful mentoring and development of COO and directors to meet KPIs.
Chief Operating Officer
TRINITY REHAB
01.2011 - 01.2017
- Brought in as Chief Operating Officer to provide leadership for 100 employees and create infrastructure to conduct successful expansion activities for company
- Facilitated development of procedures/documentation for accurate A/R billing, insurance, and Medicare services reimbursement
- Spearheaded establishment of KPI benchmarking and reporting systems
- Cultivated company culture on personal accountability and professional excellence, key in attracting and retaining top talent
- Maximized $115K revenue boost by reducing cancellation rate (12% to 10%), increasing therapy visits (by 15%), and developing centralized communications systems (saving 30% in staff hours)
- Optimized company revenue from $1.8M to $6.8M generating 23% average profit
- Enhanced $400K revenue increase through automated billing audits
- Generated 100% pass rate for CMS audits
- Led successful M&A of private clinic in 2015 grossing $500K with 3 clinicians, including due diligence, staff onboarding and company culture transfer, with increased revenue to $800K in 2021
- Implemented highly effective cutting edge technology initiatives, boosting yearly revenue by $720K through development of programs for Extracorporeal Pulse Activation Treatment and Alter G gravity-eliminated treadmills.
Divisional Vice President
IVY REHAB
01.2010 - 01.2011
- Advanced rapidly to supervise ten clinics/facility directors covering over $7M budget in central and south New Jersey
- Analyzed P&L and financials, collaborating with COO to compile fiscal year projections and drive revenue and profit improvement
- Collaborated with Chief Clinical Officer to solve personnel issues causing patient volume downturn, within six months increased weekly patient visits by over 50% and increased revenue by $40k monthly
- Corrected negative company image and partnered with five large physician groups, delivering over 25% increase in referrals within eight months.
Education
Transitional Doctorate of Physical Therapy -
University of St. Augustine
St. Augustine, FL08.2018
Bachelor of Science, Specialization in Physical Therapy -
Quinnipiac University
Hampton, CT01.1997
Skills
- Mentoring & Leadership
- Business Dev & Planning
- Process & System Improvement
- Recruiting & Talent Acquisition
- Multi-Site Expansion & Growth
- Strategic Plan & Cash Flow Ana
- Budgeting & P&L
- Real Estate & M&A
- Outcome Measurement
- Performance Improvement
Certification
Certified Wellness Coach - Catalyst Coaching Institute
Accomplishments
- Spearheaded office growth as Executive Vice President from 11 to 38 offices in 2023, closely collaborating with the company's CEO to deliver revenue growth and double-digit profit margins.
- Accelerated revenue growth from $6.8M to $8.2M within one year by establishing growth initiatives and improved business development.
- Conducted ongoing mentoring of COO and Clinic Directors to meet KPIs, resulting in a 20% increase in same store sales.
- Produced on average $2M of additional revenue growth yearly with a 23% profit margin with self-funded growth.
- During tenure as Executive Vice President, grew revenue from $8M to $19M with a 10% to 20% profit margin.
Timeline
Director of Rehabilitation /Senior Program Manager
Select Rehab
11.2023 - Current
Executive Vice President
TRINITY REHAB
01.2017 - 01.2023
Chief Operating Officer
TRINITY REHAB
01.2011 - 01.2017
Divisional Vice President
IVY REHAB
01.2010 - 01.2011
Transitional Doctorate of Physical Therapy -
University of St. Augustine
Bachelor of Science, Specialization in Physical Therapy -
Quinnipiac University
Certified Wellness Coach - Catalyst Coaching Institute
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