VALERIE DEMARAIS
Las Vegas,NV
Summary
Dependable professional with extensive banking and collection experience supporting executive level management including Director - Collection Control Governance & Process Management and Head of Collections Operations. Respected for organizational and interpersonal aptitudes, implementation of strategic initiatives, special project management and results-focused interactions across organization. Strategic in implementing and monitoring progress of important initiatives and actions plans.
Overview
31
31
years of professional experience
Work History
Assistant Vice President Collections Management
Barclays
08.2019 - Current
- Responsible for migrating and documenting 14 process controls and 83 policy and procedures; continually monitor effectiveness of both and work with team, Risk and Compliance to enhance process documentation as needed
- Continuously drive performance enhancements and operational excellence to ensure that processes within Collections Operations are efficient and effective
- Attended weekly meetings and special sessions of Leadership and Executive Leadership Teams and contributed to major administrative initiatives, policies and decisions.
- Hired six managers and 30 agents and managed employees to maximize productivity while training staff on best practices and company protocols.
- Identified opportunities to improve business process flows and productivity.
- Attended company sponsored events, promoting company brand and building rapport with prospects and partners.
Senior Analyst - Risk
Barclays
10.2015 - 08.2019
- Perform over 40 legal firms and 6 recovery agency suppliers' annual assessments to identify risks, gaps and policy violations
- Facilitate monthly meetings with supplier, internal partners and team to discuss trends and issues found
- Train new peers on processes performed by team.
Team Manager Collections
Barclaycard US
02.2014 - 10.2015
- Manage team of 16 to make collection calls on delinquent 1st party accounts
- Performance management of call compliance, daily/monthly KPI metrics
- Cultivated positive, productive team environments, resolving conflicts quickly.
- Complete performance development and counsel on personal development.
Various Collection/Audit/Manager Roles
HSBC/Capital One
03.1993 - 12.2013
- Performance management, back-office functionality, compliance, operations strategies, review of audit findings, goal distribution and call quality performance
- Conducted strategic and technical reviews to verify compliance with quality control standards, schedule constraints and budget parameters.
- Improved efficiency and effectiveness of performance and management of processes across departments.
- Achieved cultural shifts and process change through tenacious determination and interpersonal skills.
Education
Associate of Arts -
College of DuPage
Glen Ellyn, IL06.1991
No Degree - Business Administration And Management
Western Illinois University
Macomb, IL01.1988
Skills
- Policy Writing and Compliance
- Business Planning
- Auditing
- Vendor Management
- Building Cross Functional Teams
Timeline
Assistant Vice President Collections Management
Barclays
08.2019 - Current
Senior Analyst - Risk
Barclays
10.2015 - 08.2019
Team Manager Collections
Barclaycard US
02.2014 - 10.2015
Various Collection/Audit/Manager Roles
HSBC/Capital One
03.1993 - 12.2013
Associate of Arts -
College of DuPage
No Degree - Business Administration And Management
Western Illinois University
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