Valerie Demichow
Henderson,USA
Summary
Innovative Great Work Ethic Customer oriented
Experienced with team leadership, customer relations, and retail operations management. Utilizes strategic planning to enhance store performance and optimize sales. Track record of fostering productive team environments and implementing effective inventory control measures.
Professional with strong background in retail management, prepared to lead teams and drive store performance. Skilled in inventory control, customer service, and staff training. Known for fostering collaboration and adapting to changing needs to achieve results. Highly reliable with strategic approach to problem-solving.
Overview
18
18
years of professional experience
Work History
Retail Supervisor
Travel Traders LLC
09.2024 - Current
- Maintained focus during busy times and delegated tasks to employees to keep business running smoothly.
- Effectively allocated tasks during high-traffic times to keep operations running smoothly and employees focused.
- Trained employees on store policies, procedures, and sales techniques to enhance their performance.
- Resolved conflicts among staff members professionally and fairly, maintaining a cohesive team dynamic.
- Maintained clean, adequately stocked, and organized store by streamlining daily operations and introducing new procedures.
- Enhanced store appearance with regular maintenance, cleaning, and organization of merchandise areas.
- Assisted customers in locating products and making informed purchasing decisions based on their needs and preferences.
Seasonal Warehouse Associate
Amazon
06.2023 - 09.2024
- Overseeing and managing the selection and handling of orders
- Ensuring that products and merchandise are packed neatly and securely
- Ensuring that all warehouse operations are well-maintained and managed
- Loading and unloading Amazon merchandise trucks
- Receiving and processing incoming stock and materials
- Picking and filling orders from stock
- Overseeing the packing and shipping of orders
- Managing, retrieving, and organizing stock
- Training and monitoring new employees
- Handling problem solve packages and hazmat spills
- Prepared orders for shipment by picking, packing, and labeling merchandise.
- Collaborated with team members to achieve daily targets and complete tasks efficiently.
- Maintained clean, orderly work environment free of hazards.
- Worked safely around moving machinery.
- Assisted in receiving, stocking and distribution of merchandise.
- Used handheld scanners to efficiently track and maneuver freight throughout distribution network.
- Loaded, unloaded, and moved material to and from storage and production areas.
- Shipped material and performed boxing, packing, labeling, and preparation of related documents.
Owner
A Piece of Idyllwild
09.2020 - 06.2023
- Owned a small business for 3 years
- Always display great and friendly customer service
- Create and review budgets
- Create weekly employee schedules
- Check inventory on a weekly basis
- Order new inventory as needed
- Rearrange sales floor as needed
- Fulfill online orders
- Post daily social media for business
- Oversee all aspects of the business
- Knowledgeable of Clover POS
- Excel knowledgeable
- Enforced Attendance control
- Prompted safety protocols with employees
- Hired and trained employees
- Distributed payroll
- Managed day-to-day business operations.
- Developed and maintained strong relationships with clients, resulting in repeat business and referrals.
- Oversaw daily operations, ensuring all tasks were completed accurately and efficiently by team members.
- Managed financial aspects of the business, including budgeting, financial reporting, and tax preparation.
- Interacted well with customers to build connections and nurture relationships.
- Increased customer satisfaction by implementing efficient business processes and providing exceptional service.
- Managed purchasing, sales, marketing and customer account operations efficiently.
- Negotiated price and service with customers and vendors to decrease expenses and increase profit.
Supervisor/OIC (Operations in Charge)
USPS
11.2018 - 08.2020
- Assisted Managers for San Diego District Route Inspection Team
- Worked with carriers to improve their routes with the best line of travel for delivery
- Worked with employees to improve and obtain high scanning score on all mail pieces
- Enforced attendance control
- Conducted attendance reviews
- Conducted employee evaluations
- Courteous to all customers, oversaw and resolved customer complaints
- Always strived to improve service to our customers
- Created workshops for better efficiencies, for new employees
- Created safety programs with employees
- Enforced safety protocols with employees
- Unified employees to increase morale by organizing group activities
- Created schedules and budgets on weekly basis
- Created daily adjustments to maximize efficiency for the day
- Hired and trained new employees
- Discussed employee work performance
- Conducted weekly safety observations and evaluations
- Overseen a staff of 48 employees
- Overseen 2 offices daily
- Worked daily with carrier and clerk unions
- Oversaw daily operations of the department, ensuring smooth workflow and timely completion of tasks.
- Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
- Increased team productivity by implementing efficient workflows and setting clear expectations for staff members.
- Improved customer satisfaction with timely response to inquiries, addressing concerns, and finding effective solutions.
- Evaluated staff performance and provided coaching to address inefficiencies.
- Resolved conflicts among team members promptly, maintaining a harmonious working environment conducive to productivity.
- Enhanced communication within the team by holding regular meetings and encouraging open dialogue among all members.
- Demonstrated commitment to the organization''s core values, leading by example and fostering a culture of excellence.
Carrier
USPS
09.2006 - 11.2018
- Promoted to a Route Inspection Detail for six months
- Worked with carriers to improve their routes
- Assisted temporary carriers with their routes
- Continuously worked towards being as efficient as possible
- Always prompt on routes
- Courteous to all customers
- Always strived to improve service
Education
San Jacinto Community College
Menifee, CA12.2024
Cuyamaca Community College
El Cajon, CA01.2004
High School -
Bonita Vista High School
Chula Vista, CA01.2003
Skills
- Innovative
- Great Work Ethic
- Customer oriented
- Task delegation
- Store organization
- Inventory control
- Store operations
- Customer service management
- Scheduling and timekeeping
- Employee motivation
- Store maintenance
- Goal setting and achievement
References
Available upon request
Timeline
Retail Supervisor
Travel Traders LLC
09.2024 - Current
Seasonal Warehouse Associate
Amazon
06.2023 - 09.2024
Owner
A Piece of Idyllwild
09.2020 - 06.2023
Supervisor/OIC (Operations in Charge)
USPS
11.2018 - 08.2020
Carrier
USPS
09.2006 - 11.2018
Cuyamaca Community College
High School -
Bonita Vista High School
San Jacinto Community College
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