Valerie Dini
Schaumburg,USA
Summary
Highly-motivated employee with desire to take on new challenges. Strong work ethic, adaptability, and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.
Overview
33
33
years of professional experience
Work History
Field Support Specialist
Emerson
Schaumburg, IL
10.2022 - Current
- Support sales forecasting and planning by providing accurate and timely data analysis and reporting
- Use of BI, Star, Power BI, CRM, Excel, Pivot tables for data analysis
- Provides sales reporting as requested by industry, products breakdown, geography, quote volume or by salesperson and creates ad hoc reports such as top accounts, salesperson year over year growth and customer account analysis
- Collaborate, gather, and analyze Flexim related data to ensure correct salesperson bonus allocation
- Created and updated weekly team Dashboards for three sales regions
- Gather and consolidates IIR data for lead generation for twenty-one salespersons monthly
- Helped to transition account assignments to DSE and reorganize the regions account load
- Collaborate with Flow and Measurement reporting contact to correct bookings that were assigned incorrectly
- Coordinated and planned staff meetings and regional meetings: logistics, contracts, and assists RM planning
- Proficient use of Maptitude to create territory maps
- Assists Area Sales Director with monthly POR, aggregating impact partners and PSS forecasted projects
- Host and facilitates the Central Area Vice Presidents Central Area quarterly sales call
- Maintains Schaumburg’s demo inventory
- Utilizes CRM for quote reporting analysis and account ownership
Quality Analyst - Wholesale
Freedom Mortgage
Fishers, IN
08.2020 - 08.2022
- Conducts loan audits in Customer Advocate production to ensure and validate files are meeting credit, compliance, and policy/process requirements
- Subject matter expertise as required to ensure accuracy of reviews and ability to provide value added data and feedback to the business
- Ability to interpret and assess compliance with internal and external policies and procedures, and guidelines
- Efficiently audit and help to identify any weaknesses or areas that need improvement within our organization
- Client Underwriting Specialist, Client Advocate
- Serves as the direct and primary contact between Freedom Mortgage and our clients to effectively manage a pipeline of loans from origination to final action.
- Timely and accurately follow-up and resolution to internal and external required transactional loan conditions
- Direct internal communication with underwriting and closing groups regarding various tasks and conditions to keep the loan moving along.
- Submits loans to underwriting for review within the submission policy or collaborates with clients to correct insufficient conditions
- Provides customer service that focuses on exact needs of clients providing status updates, clarifications, and accurate resolution of issues or outstanding loan conditions
- Works and manages aged loan reports and assists with assigning unassigned loan reporting
- Was chosen as a training group leader for a group of seven Client Underwriting Specialist new hires, provided feedback, and was their point of contact for questions after formal training resided
Customer Support Representative
Whitlock/AVI-SPL
Addison, IL
03.2019 - 03.2020
- Collaborated with the Account Executive from the initial sales phase and throughout the project by preparing quotes, assisting with proposals, and functioned as a direct point of contact to customers
- Provided administrative and operational support for the Project Manager
- Contributed to the project close out process by providing documentation and coordinating with the customer what was required for project completion
- Compiled, analyzed, and maintained project specific status reports and provided special reporting to identify for any potential risks
- Concisely coordinated essential project requirements, including compiling submission items, resolving procurement obstacles, managing returns, and processing advance replacements of equipment
- Managed vendor price quotes and prepared reporting for equipment status and availability
- Served cross functionally as a key liaison between corporate personnel and the local project team
Regional Account Manager
Insurance Auto Auctions
Schaumburg, IL
04.2018 - 03.2019
- Maintained accounts, single point of contact for one or more provider customers
- Identified and secured new business opportunities
- Identified opportunities for process improvements by analyzing sales data
- Monitored customer service levels and market trends and communicated findings to management
- Coordinated resolution of customer issues/inquiries with operations and corporate staff
- Operationally supported a book of business and supported other larger accounts
On Site Service Representative - Sales Specialist - Customer Service Associate
W. W. Grainger, Inc.
Arlington Heights, IL
10.2006 - 12.2017
- Functioned as a key contact for customers on multiple assigned accounts as it relates to current buying needs, buying patterns, identified new opportunities to enhance customer relationships and problem solving
- Provided customer training on their implemented solution
- Consulted with customers regarding new and emerging offerings and educated them on the value of installing or using Grainger services or solutions to benefit their business
- Generated new orders by engaging with the customer to identify additional product needs
- Communicated with customers to understand specialized requirements to build relationships and anticipate customer needs
- Oversaw customers inventory locations by ensuring proper labeling and quantities on hand were accurate
- Trouble shot vending issues, maintained the software, and repaired vending machines
- Worked collaboratively with sales partners to expand services and assess viability of implementations
- Managed customer order approval process
- Focused on understanding customer’s procurement strategies, processes, and initiatives to drive growth and built relevance between Grainger and customer
- Participated in a cross functional Continuous Improvement team to identify gaps in efficiency in the workplace
Xerox Business Services Representative - Customer Care Trainer - Customer Care Representative
Xerox Corporation
Park Ridge, IL
09.1991 - 01.2001
- Assisted twenty new hires with resolving customer inquiries, proper phone techniques, teaching customer care internal processes
- Helped to streamline work processes and documented procedures
- Reviewed performances and monitored calls, providing feedback to the managers and new hires
- Provided customer service for internal Xerox representatives and sales representatives
- Processed and provided pay off information and processed and provided credit approvals
- Answered internal and external customer inquiries and resolved customer issues at point of contact
- Consistently achieved desired metrics of 97% of calls answered within 20 seconds and 90% of written inquiries resolved in 10 days or less
Education
BA - Business Management
University of Phoenix
Associate degree - Business/Science
Triton College
Skills
- Collaborative
- Detail orientated
- Relationship builder
- Microsoft Office
- Microsoft Excel
- Account Management
- Territory Management
- Critical Thinker
- Problem Solver
- Team Player
- Strong Communication Skills
- Efficient & Adaptable
- Approachable
- Reporting skills
- Data Analysis
Timeline
Field Support Specialist
Emerson
10.2022 - Current
Quality Analyst - Wholesale
Freedom Mortgage
08.2020 - 08.2022
Customer Support Representative
Whitlock/AVI-SPL
03.2019 - 03.2020
Regional Account Manager
Insurance Auto Auctions
04.2018 - 03.2019
On Site Service Representative - Sales Specialist - Customer Service Associate
W. W. Grainger, Inc.
10.2006 - 12.2017
Xerox Business Services Representative - Customer Care Trainer - Customer Care Representative
Xerox Corporation
09.1991 - 01.2001
BA - Business Management
University of Phoenix
Associate degree - Business/Science
Triton College
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