Summary
Overview
Work History
Education
Skills
Timeline
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Valerie Doeinck

Ponte Vedra Beach,FL

Summary

Motivated individual with experience in customer service and sales. Skilled in building customer relationships and understanding customer needs. Strong communication and interpersonal skills for providing superior customer service.

Overview

18
18
years of professional experience

Work History

Salesperson

Wanderlust Boutique
09.2017 - 02.2018
  • Worked to build relationships with customers and built potential for additional sales.
  • Engaged customers in social conversations to create pleasant and easy shopping experience.
  • Increased sales and customer satisfaction through personalized servicing.
  • Offered each customer top-notch, personal service to boost sales and customer satisfaction.
  • Logged reports, expenses, receipts, and sales in company database.

Case Manager

TN Behavioral Health Systems
05.2012 - 02.2013
  • Developed and implemented comprehensive case management plans to address client needs and goals.
  • Coordinated services with other agencies, community-based organizations, and healthcare professionals to provide useful benefits to clients.
  • Monitored clients' progress and tracked client services to provide crisis interventions.
  • Provided evidence-based therapeutic interventions and crisis management to clients to lessen negative on physical, mental and emotional wellbeing.
  • Facilitated individual and group sessions to promote positive behavior change for clients.
  • Coordinated individual referrals to obtain community services, advocate for client needs and resolve roadblocks.
  • Provided leadership, guidance and support to staff members.
  • Researched best practices and developed strategies to improve program outcomes.
  • Analyzed trends and data to inform decision-making and program development.

Loan Processor

Regions Bank
12.2006 - 04.2008
  • Reviewed loan files for completeness, identified missing documentation, and generated condition lists for applicants.
  • Prepared documents for underwriting by verifying client income, credit reports, and other information.
  • Set up and completed loan submission packages.
  • Utilized loan origination software to process and track loan applications.
  • Handled any conditions sent from underwriting departments.
  • Provided quick turnaround times to maintain fast-past schedule.
  • Processed loan applications and monitored progress from start to finish.
  • Evaluated loan requests and documents to verify accuracy and completeness.

Quality Assurance Analyst

Asurion Insurance Services
06.2005 - 12.2006
  • Supported company in maintaining work environment focused on quality, communication, collaboration, integration, and teamwork.
  • Mentored and coached team members on QA topics and strategies.
  • Organized and maintained work environment to allow for maximum productivity.
  • Fixed identified issues to improve workflows.
  • Adhered to standardized software quality assurance best practices, policies and processes.

Wireless Phone Technical Support Representative

Asurion Insurance Services
06.2002 - 06.2005
  • Assisted customers in identifying issues and explained solutions to restore service and functionality.
  • Documented support interactions for future reference.
  • Used ticketing systems to manage and process support actions and requests.
  • Resolved diverse range of technical issues across multiple systems and applications for customers and end-users across various time zones.
  • Managed high levels of call flow and responded to Type technical support needs.
  • Collaborated with supervisors to escalate and address customer inquiries or technical issues.
  • Researched product and issue resolution tactics to address customer concerns.
  • Broke down and evaluated user problems, using test scripts, personal expertise, and probing questions.

Customer Service Advocate

Sprint PCS, Mobile Telephone Company
05.2000 - 05.2002
  • Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
  • Promoted superior experience by addressing customer concerns, demonstrating empathy, and resolving problems swiftly.
  • Learned and maintained in-depth understanding of product information, providing knowledgeable responses to diverse questions.
  • Completed opening and closing functions to meet operational needs.
  • Learned and maintained in-depth understanding of product and service information to offer knowledgeable and educated responses to diverse customer questions.
  • Educated customers about Product or Service options and processed purchases.
  • Clarified customer issues and determined root cause of problems to resolve product or service complaints.
  • Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
  • Updated account information to maintain customer records.
  • Answered constant flow of customer calls with minimal wait times.

Education

Diploma -

Honaker High School
Honaker, VA

Skills

  • Complaint Handling
  • Customer Understanding
  • Billing and Payment Processing
  • Promote Products
  • Professional Telephone Etiquette
  • Customer Care
  • Effective Communicator
  • Serve Customers
  • Social Perceptiveness
  • Financial Recordkeeping

Timeline

Salesperson

Wanderlust Boutique
09.2017 - 02.2018

Case Manager

TN Behavioral Health Systems
05.2012 - 02.2013

Loan Processor

Regions Bank
12.2006 - 04.2008

Quality Assurance Analyst

Asurion Insurance Services
06.2005 - 12.2006

Wireless Phone Technical Support Representative

Asurion Insurance Services
06.2002 - 06.2005

Customer Service Advocate

Sprint PCS, Mobile Telephone Company
05.2000 - 05.2002

Diploma -

Honaker High School

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Valerie Doeinck