Valerie Duarte
Santa Fe Springs,California
Summary
Experienced with managing tables and providing luxury service to guests in fast paced environments. Utilizes excellent communication skills to collaborate with team members and create welcoming atmosphere. Track record of maintaining high standards of cleanliness and efficiency, ensuring positive dining experience for all patrons.
Overview
7
7
years of professional experience
Work History
Server
JW Marriott, Anaheim
Anaheim
02.2020 - 02.2026
- Providing exceptional service to create lasting relationships with visiting guests.
- Resolved guest complaints promptly, utilizing problem-solving skills to maintain high service standards.
- Developed strong relationships with repeat guests, increasing loyalty and encouraging positive word-of-mouth referrals.
- Maintained a clean and welcoming dining environment for guest comfort and enjoyment.
- Contributed to team success by assisting fellow servers during peak hours, ensuring smooth operations.
- Worked with POS system to place orders and manage bills.
- Elevated the guest experience by anticipating their needs proactively throughout their visit.
- Perform all tasks given throughout the shift.
- Managed multiple tables efficiently, prioritizing tasks to optimize guest experience during peak hours.
Sales Associate
Walt Disney Resort, Anaheim CA
Anaheim, CA
01.2019 - 03.2020
- Experienced in POS system
- Maintained a enjoyable and welcoming environment.
- Sell and upsell all resort merchandise throughout several stores.
- Helped customers locate products and checked store system for merchandise at other sites.
Barista
Urth Cafe, Orange
Orange
03.2019 - 01.2020
- Experienced in early morning bar prep and creating specialty coffee and tea drinks throughout the day.
- Maintained a clean workspace, great customer service and a positive attitude.
- Experienced in exercising a sense of urgency during busy morning hours.
- Prepared high-quality beverages consistently, adhering to Urth Cafe's standards and recipes.
- Cleaned counters, machines, utensils, and seating areas daily.
- Maintained regular and consistent attendance and punctuality.
Education
High School Diploma -
Santa Fe High School
Santa Fe Springs, CA06.2018
Skills
- Punctual
- Strong work ethic
- Exceptional customer service
- Guest engagement
- Hospitality service expertise
- Professional appearance
- Memory retention
- Safe food handling
- High volume dining
- Food safety practices
Languages
English
Timeline
Server
JW Marriott, Anaheim
02.2020 - 02.2026
Barista
Urth Cafe, Orange
03.2019 - 01.2020
Sales Associate
Walt Disney Resort, Anaheim CA
01.2019 - 03.2020
High School Diploma -
Santa Fe High School