Valerie Dume

• Provides guidance to managers on disciplinary action and performance management.

• Ensures that all Performance Management and disciplinary measures are congruent with USG guidelines and consistently applied.

• Conducted workplace investigations to address allegations of harassment or discrimination, ensuring a safe work environment.
• Conducted exit interviews with departing employees to identify areas of improvement in the organization.
• Managed applicant tracking system to ensure accurate records of applicants and employees are maintained.
• Developed and implemented new employee onboarding process.
• Provided guidance to managers on disciplinary action and performance management.
• Reviewed job descriptions, identified necessary changes and updated accordingly.
• Maintained confidential personnel files in accordance with applicable laws and regulations.
• Assisted in developing policies and procedures for the Human Resources Department.
• Developed compensation plans including salary surveys, job evaluations, bonus plans.
• Drafted offer letters and employment contracts according to company guidelines.
• Provided advice and counsel on employee relations issues ranging from attendance problems to harassment claims.
• Coordinated benefits administration activities such as enrollments, changes, terminations and transfers.
• Prepared reports related to HR activities such as turnover rate analysis, absenteeism rate.
• Performed audits of payroll records to ensure accuracy of employee information.
• Provided essential support to address individual HR needs of employees.
• Safeguarded human resource information, maintaining employee confidence and protecting operations.
• Established and generated various reports to verify HR compliance.
• Established and maintained trusted relationships around organization to optimize business and employee experience.
• Identified opportunities to improve HR programs and proposed solutions to increase efficiencies.
• Developed and documented HR procedures to refine processes and drive compliance with policies.
• Analyzed job descriptions and determined recruitment plan, timeline and advertising efforts to fill positions.
• Coordinated with external vendors for the provision of employee services, such as training and benefits administration.
• Led diversity and inclusion initiatives, promoting an inclusive workplace culture that values diversity.
• Managed employee separation processes, including exit interviews and termination paperwork, ensuring a smooth transition.
• Developed and implemented employee onboarding programs to accelerate new hire integration and productivity.
• Coordinated employee recognition programs to boost morale and reward outstanding performance.
• Managed recruitment processes, including job postings, candidate screening, and interviews, ensuring timely and efficient hiring.
• Facilitated conflict resolution sessions and mediated disputes between employees, fostering a positive work environment.
• Managed HR information systems (HRIS) to ensure efficient data management and accurate reporting.
• Developed and updated HR policies and procedures manuals, ensuring alignment with best practices and legal requirements.
• Conducted annual salary surveys and analyzed compensation data to maintain competitive and equitable pay structures.
• Administered employee benefits programs, including health insurance and retirement plans, ensuring compliance with local labor law and US Government regulations.
• Coordinated training and development programs to enhance employee skills and support career growth.
• Advised management and staff on labor laws and HR policies, reducing legal risks and ensuring regulatory compliance.
• Scheduled or conducted new employee orientations.
• Prepared or maintained employment records using human resources management system software.
• Conferred with management to develop or implement personnel policies or procedures.

• Compiled employee records such as personal information, attendance, benefits, performance reviews, and terminations.
• Processed payroll data including hours worked, overtime approval, vacation time tracking, garnishments and deductions.
• Managed employee onboarding program for new hires ensuring completion of all required documents.
• Conducted exit interviews to identify reasons for employee termination or resignation.
• Provided advice on HR related topics such as compensation levels, performance reviews and disciplinary actions.
• Administered employee benefit programs such as health insurance plans and retirement savings accounts.
• Responded to inquiries from employees regarding various human resources issues such as benefits eligibility or policy interpretation.
• Handled sensitive and confidential employee information with complete discretion.
• Processed employee status changes, keeping human resources systems and employee records up to date.
• Responded to internal and external HR-related inquiries or requests.
• Provided administrative support to the HR department, including document preparation and calendar management.
• Coordinated employee benefits programs, including health insurance and retirement plans.
• Assisted with payroll preparation by collecting timekeeping information and processing reports.
• Assisted in administering employee benefit programs and worker's compensation plans.
• Managed vendor relationships with third-party providers of benefits services.
• Created communications materials such as newsletters, brochures, and presentations to educate employees on available benefits.

• Assisted in preparing applications for Humanitarian Parole , including collecting and verifying documents related to the application process.
• Provided support in organizing and managing immigration files, ensuring accuracy and completeness of all required documents.
• Prepared reports on cases handled by the department, including statistics on number of applicants processed per month and year.
• Maintained up-to-date records of all activities related to case files.
• Responded promptly to inquiries received via phone or email from both applicants and petitioners
• Arranged for delivery of immigration packet to applicants upon completion of cases
• Issued Request for additional evidence to applicants and petitioner following interviews

• Provided customer service for U.S. citizen living abroad seeking consular services.
• Processed passport applications, renewals, and other documents.
• Reviewed U.S. Passports application and Consular Report of Birth Abroad documents should be checked for accuracy and completeness before submitting them for processing.
• Developed outreach materials such as brochures and flyers aimed at educating the U.S. Citizen about various services they are entitled to.
• Provided translation services when necessary during interviews .
• Answered telephones, directed calls, and took messages.
• Scheduled appointments for customers seeking consular services at the embassy and consulate.
• Conducted Prison visits to U.S. Citizen incarcerated abroad
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• Organized and maintained filing systems for confidential documents.
• Assisted applicants, petitioner and Attorney on file with inquiries about their cases status
• Handled the administrative processing of complex immigrant visa applications in accordance with the legal requirements.
• Assisted in the intake of nonimmigrant visa applicants and in the printing of approved visas.
• Coordinated the DNA processing. Helped in the scheduling of both immigrant visa and American Citizen Services applicants for DNA testing and helps answer any procedural questions received via phone or email.

• Provided administrative support to the executive team, including scheduling meetings and managing calendars.
• Organized and maintained filing systems for physical and electronic documents, ensuring accuracy and confidentiality of records.
• Greeted visitors in a professional manner, responding to inquiries and directing them to appropriate personnel.
• Composed letters, memos, reports, emails, presentations and other written correspondence as required by management staff.
• Maintained office supplies inventory by checking stock to determine inventory level; anticipating needed supplies; placing and expediting orders for supplies.
• Ensured efficient operation of office equipment such as printers, copiers and fax machines.
• Updated contact lists regularly when changes occur in employee status or contact information.
• Answered phone calls and emails to provide information, resulting in effective business correspondence.
• Handled incoming and outgoing correspondence, including email, mail, and package deliveries, ensuring timely distribution.