Summary
Work History
Education
Skills
Timeline
OperationsManager
Valerie Dunnigan

Valerie Dunnigan

Operations Manager
Waldwick,NJ

Summary

  • Ambitious Operations Manager with over 25 years of experience in leadership roles. Successful at meeting client needs while increasing revenue by driving sales.
  • Committed to top-tier excellence in customer service and upholding professional, approachable attitude.
  • Energetic coaching and quick problem solving involving office efficiency, inventory and customer satisfaction.
  • Detailed event planner. Successful with team building and remaining calm in high-demand situations.

Work History

Senior Operations Manager

Greg's Catering
Wyckoff, NJ
01.2005 - Current
  • JANUARY 2005 — PRESENT
  • Developed and increased personal and professional engagements with clients to drive repeat business and revenue growth
  • Orchestrated positive customer experiences by overseeing every area of operations
  • Handle catering menu banquet event orders, proposals, and customized menus to meet clients event, objectives, and budgets
  • Handle and organize inventory and cash receipts
  • Provided assistance to clients from service request inquiries, suggestions, and complaints
  • Met with clients to outline desired goals and prepared quotes for overall catering costs
  • Integrated service and team management strategies to boost business profits

Senior Office Manager

Creative Services LLC
Park Ridge, NJ
05.2012 - 01.2020
  • MAY 2012 — FEBRUARY 2020
  • Established workflow processes, monitored daily productivity and implemented modifications to improve overall performance of personnel, sales, and invoices
  • Delivered product and service information to customers and identify up selling opportunities to maintain and increase income streams from customer relations
  • Negotiated complex vendor management contracts and service level agreements including engagement price offers
  • Coached new hires on company processes while managing employees to achieve maximum production

Financial Advisor Assistant

Morgan Stanley Dean Witter
New York, NY
09.1998 - 08.2001
  • Provided professional support to multiple Senior Financial Planners and identified and communicated with potential clients
  • Research and analyzed investment opportunities, managed client relationships and maintained confidential files and records
  • Monitored portfolios, completed financial statements, and stayed up-to-date with current laws and regulations to ensure that all policies were followed
  • Processed transactions, answered phone, responded to emails, greeted visiting clients and business partners, and performed other administrative duties as needed
  • Educated clients on various financial matters and provided professional recommendations on investment opportunities, products and services based on individual needs

Education

Political Science

Grand Valley State University
Allendale, MI
09.1989 - 01.1998

Bachelor of Science - Political Science

Montclair State University
Montclair, NJ
09.1996 - 05.1999

Skills

Budgeting and forecasting

Project development and life cycle

Cost reduction strategies

Work flow planning

SAP expertise

Management information systems

Startups and turnarounds background

Expense reports

Complex problems analysis

Business Development

Contract Management

Customer relations specialist

Employee relations and conflict resolution

Operations management

Finance background

Staff Management

Project Management

Sales background

Business administration

Timeline

Senior Office Manager

Creative Services LLC
05.2012 - 01.2020

Senior Operations Manager

Greg's Catering
01.2005 - Current

Financial Advisor Assistant

Morgan Stanley Dean Witter
09.1998 - 08.2001

Bachelor of Science - Political Science

Montclair State University
09.1996 - 05.1999

Political Science

Grand Valley State University
09.1989 - 01.1998

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Valerie DunniganOperations Manager