Summary
Work History
Education
Skills
Timeline
OperationsManager
Valerie Dunnigan

Valerie Dunnigan

Operations Manager
Waldwick,NJ

Summary

  • Ambitious Operations Manager with over 25 years of experience in leadership roles. Successful at meeting client needs while increasing revenue by driving sales.
  • Committed to top-tier excellence in customer service and upholding professional, approachable attitude.
  • Energetic coaching and quick problem solving involving office efficiency, inventory and customer satisfaction.
  • Detailed event planner. Successful with team building and remaining calm in high-demand situations.

Work History

Senior Operations Manager

Greg's Catering
Wyckoff, NJ
01.2005 - Current
  • JANUARY 2005 — PRESENT
  • Developed and increased personal and professional engagements with clients to drive repeat business and revenue growth
  • Orchestrated positive customer experiences by overseeing every area of operations
  • Handle catering menu banquet event orders, proposals, and customized menus to meet clients event, objectives, and budgets
  • Handle and organize inventory and cash receipts
  • Provided assistance to clients from service request inquiries, suggestions, and complaints
  • Met with clients to outline desired goals and prepared quotes for overall catering costs
  • Integrated service and team management strategies to boost business profits

Senior Office Manager

Creative Services LLC
Park Ridge, NJ
05.2012 - 01.2020
  • MAY 2012 — FEBRUARY 2020
  • Established workflow processes, monitored daily productivity and implemented modifications to improve overall performance of personnel, sales, and invoices
  • Delivered product and service information to customers and identify up selling opportunities to maintain and increase income streams from customer relations
  • Negotiated complex vendor management contracts and service level agreements including engagement price offers
  • Coached new hires on company processes while managing employees to achieve maximum production

Financial Advisor Assistant

Morgan Stanley Dean Witter
New York, NY
09.1998 - 08.2001
  • Provided professional support to multiple Senior Financial Planners and identified and communicated with potential clients
  • Research and analyzed investment opportunities, managed client relationships and maintained confidential files and records
  • Monitored portfolios, completed financial statements, and stayed up-to-date with current laws and regulations to ensure that all policies were followed
  • Processed transactions, answered phone, responded to emails, greeted visiting clients and business partners, and performed other administrative duties as needed
  • Educated clients on various financial matters and provided professional recommendations on investment opportunities, products and services based on individual needs

Education

Political Science

Grand Valley State University
Allendale, MI
09.1989 - 01.1998

Bachelor of Science - Political Science

Montclair State University
Montclair, NJ
09.1996 - 05.1999

Skills

Budgeting and forecasting

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Timeline

Senior Office Manager

Creative Services LLC
05.2012 - 01.2020

Senior Operations Manager

Greg's Catering
01.2005 - Current

Financial Advisor Assistant

Morgan Stanley Dean Witter
09.1998 - 08.2001

Bachelor of Science - Political Science

Montclair State University
09.1996 - 05.1999

Political Science

Grand Valley State University
09.1989 - 01.1998

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Valerie DunniganOperations Manager