Valerie Eddy
Erlanger,KY
Summary
Reliable and hardworking employee seeking a remote customer service position. Years of experience with building customer/patient relationship . Offering caring and pleasant personality, excellent communication, good judgment, time management and computer skills.
Overview
6
6
years of professional experience
Work History
Warehouse Associate
Amazon
06.2020 - 04.2021
- Interacted effectively with staff through ongoing communication and exchange of information.
- Operated pallet jacks and material moving equipment to receive and transport items from various warehouse locations.
- Identified inadequate materials and faulty equipment and brought to supervisors' attention.
- Loaded, unloaded and moved material to and from storage and production areas.
- Inspected work areas for cleanliness and obstacles and removed cartons and boxes to keep work areas organized and hazard-free.
Pharmacy Technician
Gogomeds
06.2018 - 05.2020
- Trained other pharmacy technicians, abiding by state regulations for training and licensure.
- Inspected pharmacy equipment and notified management of repair needs.
- Complied with state regulations to maintain safe, clean pharmacy.
- Supplied and monitored robotic machines to properly label and dispense medicine into containers.
- Stocked and replenished shelves to remove out-of-date items from inventory.
Pharmacy Technician
Walmart
01.2016 - 06.2018
- Input patient and prescription information to produce product labels and assist in prescription filling process.
- Complied with state regulations to maintain safe, clean pharmacy.
- Selected drug and quantity, delivering items to pharmacist for review and dispensing.
- Processed claims for third-party prescription services.
- Coordinated with prescriber or pharmacist to clarify issues or problems with dosing or instructions.
- Triaged incoming phone calls, assisting callers or escalating therapeutic inquiries to pharmacists.
- Established and maintained patient profiles.
Apparel Associate
Walmart
01.2015 - 01.2016
- Used POS system to total purchases and receive and process cash or credit payment.
- Watched for and recognized security risks and thefts.
- Recommended, select and help locate and obtained merchandise based on customer needs and desires.
- Performed sales floor work, such as greeting and assisting customers, stocking shelves and taking inventory.
Education
Occupational Health And Safety - undefined
Eastern Kentucky University
Richmond, KY08.2020
Christian Education - undefined
Christian Life College
Stockton, CA08.2014
High School Diploma - undefined
GED
Point Pleasant, Wv11.2013
Skills
- Equipment Cleaning and Maintenance
- Organization and Prioritization
- Receiving Incoming Supplies
- Critical Thinking
- Confidentiality and HIPAA
- Material Stacking
- Quality Patient Care
- Resolving Complaints
- Patient Data Management Systems
Personal Information
Title: Remote customer service position.
Timeline
Warehouse Associate
Amazon
06.2020 - 04.2021
Pharmacy Technician
Gogomeds
06.2018 - 05.2020
Pharmacy Technician
Walmart
01.2016 - 06.2018
Apparel Associate
Walmart
01.2015 - 01.2016
Occupational Health And Safety - undefined
Eastern Kentucky University
Christian Education - undefined
Christian Life College
High School Diploma - undefined
GED
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