Summary
Overview
Work History
Education
Skills
Timeline
Hi, I’m

Valerie Edenstrom

Science Person/Learning
Edmonds,WA
Valerie Edenstrom

Summary

Veteran Computer Repair Technician offering 10+ years of experience delivering on-site and remote repair services. Expert at replacing and upgrading assets ranging from desktop components to printers and user interface peripherals. Dedicated to maintaining consistent data privacy policies. Known for providing quick, efficient repair services under strict time constraints.

Supportive Computer Repair Technician with 10+years of experience. Extensive understanding of software installations and excellent customer service. Committed to cost-effective repairs and honest, transparent work.

Service-oriented Computer Repair Technician with extensive knowledge of PC-Not MAC User!. Maintains excellent customer service while managing any accounts at once. Committed to long-lasting and transparent repairs.

Versatile IT Technician ready to fix faulty hardware, install new assets and support continuous business operations. Adapts to rapidly changing work situations and employee realities. Consistently beneficial to all technical operations and technological procedures.

Confident Computer Technician with expertise in help desk environments, assisting both employees and customers with technical issues.

Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.

Detail-oriented individual with exceptional communication and project management skills. Proven ability to handle multiple tasks effectively and efficiently in fast-paced environments. Recognized for taking proactive approach to identifying and addressing issues, with focus on optimizing processes and supporting team objectives.

Pursuing full-time role that presents professional challenges and leverages interpersonal skills, effective time management, and problem-solving expertise.

Experienced leader with strong background in guiding teams, managing complex projects, and achieving strategic objectives. Excels in developing efficient processes, ensuring high standards, and aligning efforts with organizational goals. Known for collaborative approach and commitment to excellence.

Proactive and goal-oriented professional with excellent time management and problem-solving skills. Known for reliability and adaptability, with swift capacity to learn and apply new skills. Committed to leveraging these qualities to drive team success and contribute to organizational growth.

Overview

24
years of professional experience

Work History

Disability Pc Tech

Computer Repair Technician
01.2010 - 01.2015

Job overview

  • Researched and identified problems with computers and advised staff and clients on plans of action.
  • Disassembled computers to perform diagnostics and check for repair needs.
  • Supplied end-user assistance for PC systems via remote and on-site support.
  • Oversaw multi-site operating system upgrade projects, maintaining consistent performance across Many desktops.
  • Refurbished used computers and technological equipment, saving companies money.
  • Installed and maintained remote work systems to facilitate virtual employee access to technology for continued operation.
  • Updated and installed new software on desktop and laptop computers to maintain latest technology.
  • Isolated and mitigated damage to multi-system architectures following malware infections, reducing financial impact.
  • Maintained office PCs, networks and mobile devices.
  • Responded to support requests from end-users and patiently walked individuals through basic troubleshooting tasks.
  • Configured systems according to prescribed software and hardware frameworks.
  • Established, repaired and optimized networks by installing wiring, cabling and devices.

Luft Mechanics

Secretary
02.2001 - 03.2002

Job overview

  • Provided clerical support to company employees by copying, faxing, and filing documents.
  • Scheduled appointments and conducted follow-up calls to clients.
  • Answered multi-line phone system and enthusiastically greeted callers.
  • Responded to emails and other correspondence to facilitate communication and enhance business processes.
  • Updated spreadsheets and databases to track, analyze, and report on performance and sales data.
  • Maintained daily report documents, memos and invoices.
  • Maintained electronic filing systems and categorized documents.
  • Entered data into system and updated customer contacts with information to keep records current.
  • Continually sought methods for improving daily operations, communications with clients, recordkeeping, and data entry for increased efficiency.
  • Managed filing system, entered data and completed other clerical tasks.
  • Completed forms, reports, logs, and records to quickly handle all documentation for human resources.
  • Performed research to collect and record industry data.
  • Created and maintained detailed administrative processes and procedures to drive efficiency and accuracy.

Bordeaux Elementary School

Dishwasher Cafeteria
02.1992 - 01.1997

Job overview

  • Stepped into additional roles during busy times to boost coverage of important stations.
  • Kept work area clean, dry, and free of debris to prevent incidents and accidents.
  • Cleared, washed and stacked all plates, dining utensils, and trays quickly and without breaking.
  • Kept kitchen areas neat and clean by removing trash and organizing supplies.
  • Efficiently loaded and unloaded dishwashers, cleaning by hand large pots, various items used often by kitchen staff.
  • Worked with chemicals such as detergent, rinse agents, and sanitizers to protect customer health.
  • Assisted with kitchen prep work to help operations run smoothly and meet customer needs.
  • Followed supervisor instructions to complete tasks on time.
  • Washed equipment, surfaces, refrigerators, and other areas and applied sanitizing chemicals.
  • Scraped, washed and efficiently restacked dishware, utensils, and glassware to keep kitchen ready for customer demands.
  • Kept dishes, utensils and glassware clean and rotated following safety standards set by restaurant.
  • Completed extra cleaning work on garbage cans, racks, dry storage areas, and other fixtures to keep kitchen spotless.
  • Inspected dishwashing equipment and reported issues to supervisor.
  • Disinfected counters and wiped down food prep surfaces to prevent illness and cross-contamination from raw meats.
  • Washed dishes and assisted in bussing tables.
  • Monitored dishwashing machines for proper functioning.
  • Sorted and rinsed dirty dishes, glasses and utensils prior to washing.
  • Increased machine efficiency by scraping and pre-washing dishes.
  • Gently moved glassware, crystal, and other delicate items to prevent breakage.

Bordeaux Elementary

Library Aide
01.1991 - 01.1997

Job overview

  • Answered patron questions in-person or by phone regarding library services and resources.
  • Answered questions from patrons and helped to find desired materials.
  • Gained strong understanding of various methods for cataloging books and other materials.
  • Handled check-in and check-out process of library books and materials at circulation desk.
  • Placed books on proper shelves when returned to circulation.
  • Stayed up-to-date on library policies and procedures to smoothly enforce standards.
  • Helped children select appropriate reading level library books.
  • Organized library shelves, materials and equipment in clear, alphabetized order.
  • Maintained secure environment by monitoring visitors at front desk.
  • Processed library card applications and maintained patron records with accurate contact information.
  • Monitored library environments to maintain safe, hazard-free settings.
  • Assisted patrons with printing and copying according to personalized requirements.
  • Developed library displays and implemented innovative outreach activities for improved community engagement.
  • Located library materials, resources and technologies to fulfill patron requests.
  • Set up computer and digital device access, providing assistance with use and operation.
  • Kept detailed records of lending transactions and library users.
  • Checked out and checked in materials to support patron circulation needs.
  • Utilized computer databases to locate library materials.
  • Offered basic reference assistance to support information needs.
  • Processed receipt of new book, audio visual and computer software inventory.
  • Stayed up to date on references, card catalogs and automated information systems to teach and educate patrons.

Bordeaux Elementary School

Preschool Teacher's Aide
01.1991 - 01.1996

Job overview

  • Interacted with children one-on-one and in small groups to enhance and support learning activities.
  • Communicated with parents to inform about child's progress and classroom behavior.
  • Supervised children during in-classroom activities and on playground.
  • Supported children's social and emotional development by encouraging understanding of others and positive self-concepts.
  • Assisted teacher by developing lesson plans to meet educational goals for each child.
  • Maintained classrooms by disinfecting and sterilizing surfaces and toys.
  • Observed children to identify individuals in need of additional support and developed strategies to improve assistance.
  • Prepared for lessons by gathering educational materials and setting up equipment.
  • Engaged and entertained children through recreational and educational activities.
  • Encouraged children to interact with each other and participate in group activities.
  • Stepped into non-classroom environments such as libraries to help staff manage demand.
  • Helped teacher prepare instructional material and displays.
  • Developed and implemented strategies to improve student engagement.

Education

National University

Associate of Science from Science And Engineering
04-2027

Edmonds Community College

Associate of Arts from General Studies
02-2025

Puget Sound Community College

GED
02-2002

Skills

    • Security issues troubleshooting

    • Hardware and software installation

    • Diagnostics

    • Hardware repair

    • Printer repair

    • Virus removal

    • Network configuration

    • Technical support

    • Mobile device repair

    • Project management

    • Hardware troubleshooting

    • Report writing

    • Programming

    • Web security

    • System upgrades

    • Hardware installation

    • Quality assurance controls

    • Technical writing

    • Software installation

    • Data recovery

    • Graphic designing

    • Performance optimization

    • Remote assistance

    • Technical analysis

    • Collaboration platform integration

    • Hardware testing

    • Operating system installation

    • Software diagnostics

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Timeline

Computer Repair Technician

Disability Pc Tech
01.2010 - 01.2015

Secretary

Luft Mechanics
02.2001 - 03.2002

Dishwasher Cafeteria

Bordeaux Elementary School
02.1992 - 01.1997

Library Aide

Bordeaux Elementary
01.1991 - 01.1997

Preschool Teacher's Aide

Bordeaux Elementary School
01.1991 - 01.1996

National University

Associate of Science from Science And Engineering

Edmonds Community College

Associate of Arts from General Studies

Puget Sound Community College

GED
Valerie EdenstromScience Person/Learning