Summary
Overview
Work History
Education
Skills
Accomplishments
Volunteer Experience
Timeline
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Valerie Erickson

Valerie Erickson

Ettrick,WI

Summary

Servant leader and analytical problem-solver with talents for team building, leading and motivating, as well as excellent customer relations aptitude and relationship-building skills with over 25 years experience in the hospitality industry. Proficient in using independent decision-making skills and sound judgment to positively impact company success. Dedicated to applying training, monitoring and morale-building abilities to enhance employee engagement and boost performance.

Overview

18
18
years of professional experience

Work History

TASK FORCE GENERAL MANAGER & CULTURE CHAMPION

OCI Hospitality
06.2022 - Current
  • Dual position role allowing both property specific tailored support, as well as company wide program and event creation and implementation, including those listed below:
  • OCI University GM Orientation Program: Created and implemented an orientation program bringing our new General Managers to the corporate office immersing them in our culture while covering a range of topics such as payroll, risk management, monthly reporting, sales, revenue management and more.
  • OCI Hospitality Internship Program: Created an internship program at both the property and corporate level to build bench strength across the portfolio, along with creating an engaging booth presence and attending recruiting events at Universities.
  • OCI Hospitality ARTwork Peer-to-Peer Recognition Program: Researched and presented the findings of the benefits of a peer-to-peer recognition program to ownership and property GM's. Created a program that aligned with the company's quarterly purpose and value training.
  • Bi-Annual Team Member Engagement Survey: Partnered with HR to research and build a bi-annual team member engagement survey. Built communication pieces to reach team members and encourage participation. Analyzed results, sharing with hotel leadership teams to build on areas of opportunity and celebrate areas of success.

GENERAL MANAGER

Hampton Inn by Hilton
12.2006 - 05.2022
  • Leadership of a team supporting the operation of a 107 room hotel with a $4 million revenue budget
  • Responsible for tasks including: forecasting expenses and revenues, budgeting, P&L reviews; inventory management and expense control; revenue management and sales oversight; recruiting, hiring, onboarding and performance reviews, coaching; team member mentorship and growth; guest experience reviews and enhancements;

Education

No Degree - Political Science

University of Wisconsin - La Crosse
La Crosse, WI

Skills

  • Certified Strengths-Based Coach
  • Team Member Coaching & Mentoring
  • Customer Service Survey Analysis & Corrective Action
  • Team Building-Hiring, Training, Retention & Mentoring
  • Program Research, Creation & Implementation
  • Budget Creation & Execution
  • Monthly & Annual Financial Performance Analysis
  • Strategic Thinking & Execution
  • Adaptability to Meet Industry and Environmental Changes & Challenges

Accomplishments

  • Hampton Brand Ambassador 2015-2018
  • OCI Hospitality's General Manager of the Year 2009, 2011, 2013
  • OCI Hospitality's Property of the Year 2012 & 2015
  • Hampton Circle of Excellence 2011 & 2013

Volunteer Experience

  • Explore La Crosse Convention & Vistors Bureau Board Member 2015-2024, including holding officer postions of President, Vice-President, and Secetary
  • Onalaska Room Tax Commission Board Member 2019-2024

Timeline

TASK FORCE GENERAL MANAGER & CULTURE CHAMPION

OCI Hospitality
06.2022 - Current

GENERAL MANAGER

Hampton Inn by Hilton
12.2006 - 05.2022

No Degree - Political Science

University of Wisconsin - La Crosse

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Valerie Erickson