Valerie Espinosa
San Antonio,TX
Summary
To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.
Overview
11
11
years of professional experience
Work History
Bank Sales and Service Contact Center Rep I
USAA
01.2013 - Current
- Reviewing existing fraud trends by analyzing accounts and transactions patterns.
- Prioritized and organized tasks to efficiently accomplish service goals.
- Conducted reviews of flagged transactions and reports that showed potential suspicious activity.
- Providing outstanding service to members by attending closely to concerns and developing solutions.
- Exceeded customer satisfaction by finding solutions to problems.
- Adhered to company policies and scripts to consistently achieve call-time and quality standards.
- Investigated and resolved customer inquiries and complaints quickly.
- Learned and maintained in-depth understanding of product and service information to offer knowledgeable and educated responses to diverse customer questions.
Education
Associate of Science - Business Administration
San Antonio College
San Antonio, TXReal Estate
Realtor Academy
San Antonio, TX07.2021
Skills
- Customer Service
- Account Information Review
- Critical Thinking
- Decision Making
- Working Collaboratively
- Product or Service Expertise
Timeline
Bank Sales and Service Contact Center Rep I
USAA
01.2013 - Current
Associate of Science - Business Administration
San Antonio College
Real Estate
Realtor Academy
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