VALERIE EVANS
Glendale,CA
Summary
Sales professional with proven track record in driving revenue growth and building strong client relationships. Skilled in negotiation, strategic planning, and market analysis. Valued for collaboration, adaptability, and consistently achieving targets in dynamic environments. Renowned for reliability and results-driven approach, ensuring team success and client satisfaction.
Overview
9
9
years of professional experience
Work History
Sales Manager
Used Conex
08.2022 - Current
- Handled customer relations issues, enabling quick resolution, and client satisfaction.
- Increased sales revenue by developing and implementing effective sales strategies.
- Built long-lasting client relationships through excellent customer service and consistent followups.
- Led a successful sales team by providing motivational coaching and performance-based incentives.
Customer Experience Specialist
Circle
10.2021 - 08.2022
- Analyzed escalated tickets to identify unnecessary escalations, and coached junior techs to resolve 58% of excessive escalations
- Increased average customer order size for new customers by 14% by understanding needs and recommending the right products
- Documented customer interactions to reduce onboarding time by 15% when new customer service representatives interact with customers
- Promptly handled an average of 80 customer inquiries and complaints per day with a 96% customer satisfaction rate
- Solve complex technical issues and coordinate with the dev and engineering team
- Created Loom videos for customers and for training purposes
- Build loyal clientele through warm, friendly attitude
Customer Support Specialist
Flocabulary
08.2019 - 10.2021
- Developed blog posts and FAQ articles to address common issues that helped customers self-address 44% more issues
- Documented all ticket resolutions, and drafted troubleshooting guides for tech team with images, descriptions, and strategies
- Assisted and trained Senior Customer Success Managers with technical issues and renewals for school and districtwide subscriptions
- Used Gainsight, Zendesk, Salesforce, Jira, and Intercom Live Chat to assist with technical issues and updating customer's account information
- Conducted Zoom meetings with high paying clients on a daily basis and created Loom videos for them
- Retained customer accounts valued from $2K-$1M per call by de-escalating
Senior Billing Specialist
The Hut Group
04.2021 - 08.2021
- Works with both the Sales and Operations teams as a provisioning specialist to ensure new orders are profitable
- Calculated gross margins before sending off to sales and engineering teams to build
- Retained customers through persuasive sales and negotiation techniques
- Also worked as a Senior Billing Specialist solving customers billing issues
Recruiter
Used Conex
08.2018 - 08.2020
- Compiled feedback after final interviews, and delineated comprehensive compensation packages for prospective hires
- Reviewed 300+ resumes to determine candidates' credentials
- Identified top talent through internal resources and ATS, reporting top talent finds to recruitment team
- Wrote job descriptions, and worked with media team to create ads for social media, increasing talent pool by 17%
- Prepared compensation packages for prospective hires, and explained health care plans and packages
- Interviewed candidates with leadership team to determine behavioral and cultural fits
- As a freelancer, I recruited for sales executive positions via several job boards including LinkedIn Recruiting, Monster, Indeed, and Facebook Groups
- Expert at sourcing candidates through effective boolean search strategies
- Pre-screened candidates for several sales executive and leadership positions
- Conducted 10-20 behavioral based interviews on a daily basis
Claims Specialist/Data Entry Clerk
Healthy Paws Pet Insurance
08.2018 - 08.2019
- Fulfilled administrative responsibilities, including invoice data entry and processing claims for pet insurance clients
Sales Representative
Frontier Communications
08.2016 - 09.2017
- Increased qualified leads by 16% by building tools to identify prospective customers who were most likely to convert
- Worked closely with existing customers to understand their needs, resulting in $400,000 in retention revenue
- Enhanced client satisfaction by addressing concerns promptly and providing exceptional service.
- Generated additional sales opportunities with upselling and cross-selling techniques.
- Expanded customer base through cold calling, networking, and relationship building.
- Increased sales revenue by identifying and targeting high-potential accounts.
- Consistently met or exceeded quotas by implementing strategic sales plans and effective time management.
Education
Bachelor of Arts - Marriage And Family Studie
Brigham Young University
Rexburg, ID12-2017
Skills
- Relationship building
- Sales team training
- Staff management
- Goals and performance
- Motivational skills
- Account management
- Rapport and relationship building
- Sales coaching
- Analytical problem solver
- Performance management
- Persuasive negotiations
- Empowers high-performing sales teams
Languages
English
Native or Bilingual
Timeline
Sales Manager
Used Conex
08.2022 - Current
Customer Experience Specialist
Circle
10.2021 - 08.2022
Senior Billing Specialist
The Hut Group
04.2021 - 08.2021
Customer Support Specialist
Flocabulary
08.2019 - 10.2021
Recruiter
Used Conex
08.2018 - 08.2020
Claims Specialist/Data Entry Clerk
Healthy Paws Pet Insurance
08.2018 - 08.2019
Sales Representative
Frontier Communications
08.2016 - 09.2017
Bachelor of Arts - Marriage And Family Studie
Brigham Young University
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